lamps-on-line-com Reviews

Name: lamps-on-line-com
Address: Unit 11A, Lane End Industrial, Estate, Lane End, High Wycombe, Buckinghamshire
Rating: 4.47

4.5 Rating 1,344 Reviews

87 %

of reviewers recommend lamps-on-line-com

4.5

Based on 1,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

lamps-on-line-com 5 star review on 7th November 2024

Anonymous

Anonymous // 01/01/2019

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“I was concerned because the type of lamps I wanted were discontinued but I phoned the company and was given an alternative which were delivered promptly!”

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Posted 1 day ago

“It took ages to receive the bulb which I had requested. When it arrived I eagerly opened the packaging. Unfortunately the bulb does not work. There are no instructions to return so I am left with a bulb which does not work.”

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Posted 1 day ago

“Glad to find this product”

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Posted 1 day ago

“Excellent service - 5ft tubes packed very ssafely”

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Posted 2 days ago

“Brilliant service from ordering to delivery of a battery to Nortthern Ireland. Thank to you our alarm is now working again. Ivan Thompson”

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Posted 4 days ago

“Excellent service and speedy delivery.”

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Posted 4 days ago

“Previously I have been very happy but customer service this time was dreadful. Wrong lamps delivered 23/01/25. In the following telecon, I declined a refund and agreed new bulbs would be sent. 23/01/25 I returned wrong bulbs using prepaid label. 27/01/25 my payment card credited but I was not informed. 06/02/25 I rang for update. Was told replacements had been lost in post. New ones would be sent. 17/02/25 I rang for an update. Spoke to an unsympathetic, unforthcoming person. They said delay due to wait for sufficient customers to justify a bulk order from overseas. Suggested I buy twice as many bulbs, which may or may not be correct and install the complete set in my light fittings so the bulbs all matched. I declined”

Helpful Report

Posted 4 days ago

Dear Anonymous, Thank you for your feedback. We’re disappointed to hear about your recent experience and would like to address the situation clearly: Yes, the wrong lamps were initially delivered, and when you brought it to our attention, we provided a free returns label—an offer not extended to all customers. While we understand that walking in the rain to return the item was inconvenient, the return process was made as easy as possible by us at no extra cost. We informed you that the manufacturer had sent us the wrong bulbs, and we tried to resolve the issue as quick as possible by sending you our last set of clear bulbs, which were unfortunately lost in transit. We apologised for that and, when you mentioned not wanting to wait any longer, we credited your payment card. When you called for an update, we explained that a refund had been issued due to your request of not wanting to wait any longer, and we clarified the difference between the clear and frosted bulbs. The two types look very similar when turned on, but as you insisted on having them all match, we suggested ordering all frosted bulbs, as we were not getting clear ones for 2 weeks which would have resolved the issue without further delay. We understand your frustration, but the 1-star review seems out of proportion to the resolution we attempted to offer. We value your past business and are still here to help should you need further assistance. Best regards, General Lamps

Posted 1 day ago

“Great range and an excellent, speedy service - very recommendable.”

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Posted 5 days ago

“All received as order on time and packaged very well.”

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Posted 1 week ago

“I recently purchased a fluorescent tube from General lamps, the tube was sent promptly. After an initial problem with a tube starter ( not bought from GL) the tube is working. Very pleased with my purchase.”

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Posted 1 week ago

“I got exactly what I needed.”

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Posted 1 week ago

“Very prompt delivery”

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Posted 1 week ago

“Good price. Fast delivery. Would definately recommend.”

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Posted 1 week ago

“I was after some led batten tubes for replacement of florescent tubes. I found the prices to be very good as was the delivery of them. Very happy.”

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Posted 1 week ago

“Fast delivery, well packed, as described.”

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Posted 1 week ago

“I was after a particular size of bulb for my old globe. Happily, Lamps on Line had just the one. The ordering process was simple, and the bulb arrived two days later very well-wrapped by Royal Mail. I would certainly use Lamps on Line again.”

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Posted 1 week ago

“I'm very happy with my new bulbs. They're of very good quality, work perfectly, and are ideal for what I wanted them for.”

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Posted 2 weeks ago

“Great service”

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Posted 2 weeks ago

Thank you so much for your kind words! We truly appreciate you taking the time to leave such a positive review. It’s always our goal to provide the best experience for our customers, and we're so glad to hear that we were able to meet your expectations. We take great pride in ensuring that each interaction leaves you feeling supported and satisfied. If you ever have any further questions or need assistance in the future, please don’t hesitate to get in touch. We're always here to help, and your feedback means the world to us. Thanks again for your support! 😊

Posted 2 weeks ago

“I tried, unsuccessfully to buy a tube for my old light fitting from local retailers. I found Lamps on Line and placed an order. The correct lamp arrived safely in a few days. The packing was excellent. I will use this company again.”

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Posted 2 weeks ago

“Terrible service, dont use. 1. They didn't have the item in stock so back ordered. despite advert saying in stock. 2. They ordered a different bulb. 3. They tried to convince me it was the same and I should keep it despite requesting to return it. 4. It took 3 emails before they would accept the return. 5, They didn't send a return postage label. 6. They didn't answer the phone on 3 occasions, or reply to left messages. 7. They ignored emails for 3 weeks.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We're sorry to hear that your experience with us wasn’t as expected. However, we’d like to clarify some of the concerns you raised: Stock Availability: Our website is live and updated in real time, which means if an item goes out of stock, it would have been reflected on the site immediately. It’s possible that there was a momentary discrepancy, but our system works hard to ensure accurate stock levels. Product Update: We did not send the wrong bulb. Philips regularly updates and improves their products, and the version you received was the newer one. The original design was discontinued by Philips, and we made sure to provide you with the most up-to-date version. We clarified this with you to ensure you understood the change. Return Request: We apologize for any confusion, but we did send you a return label, as shown in the email correspondence. We also responded to the email with pictures to ensure clarity regarding the product you received. Return Postage: We acknowledge the concern about the return postage, but again, as per our records, the return label was sent to you. If you had any trouble receiving it, we would have been happy to assist further. Phone and Email Responses: Please note, your calls were made during the Christmas break, a period when we had reduced staffing, as mentioned on our website. Despite this, we still made efforts to respond to your emails, and we did so promptly when we were available. We understand that you’re frustrated, but we ask that you consider these points. If you’re not satisfied with our service, we respect your decision not to shop with us again. We strive to improve and ensure customer satisfaction, and we’ll continue to work on providing better service moving forward. Thank you for sharing your thoughts.

Posted 2 weeks ago

lamps-on-line-com is rated 4.5 based on 1,344 reviews