Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unlike other online outlets, there was a slow ordering procedure and lengthy delivery period. Unusual in the current online buying experiences.”

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“Lamps2udirect.com was failed because of royal mail delays and not delivering on time!”

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“Your customer service is very good but I am disappointed because the bulb you sent me is no good for my touch lamp. I asked for a touch lamp bulb but it stays on permanently and doesn't work on a touch lamp. So hence the disappointment 😞”

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“No problem with the selection and quality of my purchase BUT why did it take so long to deliver. Took over 9 days to arrive and the bulbs were in stock.”

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“Hi . I have purchased lamps from you in the past with no problems the service has been great. I purchased bell gu10's 60631 / 60623 twenty of each on the 15 of Jan. The job is on hold for the lack of information Not that imprest. Looking forward to a reply Regards Ernie”

Helpful Report

Thank you for taking the time to share your thoughts with us. We appreciate your loyalty as a returning customer and are sorry to hear about the delay you’re experiencing with your recent order. We understand how important timely information is for your project, and we want to help resolve this matter as quickly as possible. Please provide us with any specifics you have, and we’ll do our best to assist you immediately. Once again, we apologize for the inconvenience and appreciate your patience. Thank you for choosing Lamps2udirect.com, and we look forward to serving you again soon!

“Bit of a communication lapse when part of the order was initially unavailable, but after a delay the order was completed. I would order again. 😊”

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“I ordered one PP9 battery about 5-6 weeks ago .it has not yet arrived. I am told it will now be mid -late January 2025 Would I use this company in the future? Would you?”

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“Normally their service is very good but my order was delayed and a simple email would have saved me calling and I would have appreciated the good customer communication.”

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“I ordered 2 bulbs which I hadn't heard anything about for a week so I emailed to ask for progress on my order. I received a very prompt reply to advise that the bulbs were out of stock but would hopefully be back in stock early the next week. They were then dispatched a few days later and I received the order which was all fine. Very good reponse time and I was given very clear timescales which were met. However it was disappointing that an item which was out of stock was sold to me without any information at the time of the order.”

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“Service and delivery is good arranged. Except for the note/rememberance that for ordering parts in the UK to Europe, an extra custom import tax have to be payed. Delivery time was 2 weeks.”

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Thank you so much for taking the time to leave a review for Lamps2udirect.com. We truly appreciate your valuable feedback and are thrilled to hear that you had a positive experience with us. We strive to ensure customer satisfaction, and it's gratifying to know that we are doing things right in making our customers happy. Your kind words encourage us to keep up the good work and continue delivering excellent service. If you ever need any further assistance or have any questions or concerns, please don't hesitate to reach out. Our team is always here to help and provide you with the best possible support. Thank you once again for your review and for choosing Lamps2udirect.com. We look forward to serving you again in the future! Lamps2udirect.com Team

“Met acceptable standard”

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Thank you so much for taking the time to share your feedback about your experience on Lamps2udirect.com. We truly appreciate your honest review and value your opinion as it helps us strive to improve our services. We're thrilled to hear that you found our website user-friendly and easy to navigate. Making sure our customers have a seamless shopping experience is a top priority for us, so it's wonderful to know that we're meeting your expectations in that regard. We also take great pride in our customer service and are delighted that you felt supported throughout your purchase. We understand that shopping online can sometimes be overwhelming, so we always make sure to provide prompt and friendly assistance to any inquiries or concerns. If you ever need any further assistance, questions, or just want to share more feedback, please don't hesitate to reach out to us directly. We're more than happy to help in any way we can. Once again, thank you for choosing Lamps2udirect.com and for your valuable feedback. We appreciate your support and hope to serve you again in the future. Warm regards, Customer Support Team Lamps2udirect.com

“Delivery came so late it arrives after 10 days.”

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“it was ok so far”

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“Lamp arrived very well packed but took two weeks from date of order. Lamp was for use in my ceiling fan lights up but does not dim. Decided to keep it as fan is mounted high up and l had to borrow staging to fit it.”

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“Bulbs delivery was delayed”

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“Tube came smashed got money back”

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“Delay on delivery but due to supply problem. I would order again when needed”

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“Arrived on the 8th day and quality not as in the photo. Works however.”

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“The reason I have given this marking is that when the original fluorescent lights were delivered, they appeared to be well packed and strapped together. As soon as the packing was disturbed. The lights just fell apart. I don't know if this means you should consider a better method of packing, but it must be very frustrating for yourselves to send out an order only then to have it returned because it's damaged you can't keep losing money like this”

Helpful Report

Thank you so much for taking the time to provide your valuable feedback about your experience with Lamps2udirect.com. We greatly appreciate your kind words and are delighted to hear that we have left a positive impression on you. At Lamps2udirect.com, our main goal is to ensure the satisfaction of our customers, and we are thrilled to learn that we are doing something right. Your feedback serves as a testament to our commitment towards providing exceptional products and services. We firmly believe that a truly happy customer is one who feels supported and valued. Therefore, we would like to extend an invitation for you to reach out to us anytime you require further assistance or have any additional questions. Our dedicated customer support team is here to promptly address any concerns and provide you with the best possible assistance. Once again, we sincerely appreciate your feedback and for choosing Lamps2udirect.com. We look forward to serving you again in the future! Warm regards, Lamps2udirect.com Customer Support Team

“Purchased before Christmas (4 bulbs). All four bulbs blew within a week. Not sure if there was a problem with the bulbs or if they had been thrown over my side gate. The bulbs were delayed originally, but very good Customer Services, hence 3 stars.”

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Lamps2udirect.com is rated 4.5 based on 5,838 reviews