Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Puchased 4 replacement lamps on behalf of a good custoer, fitted, and in within a week, 3 tubes failed due to hot spots. Contacted customer service, and was told it was the fittings and this had never happen before. The previous tubes had been fine for over 4 years!!!”

Helpful Report

“LED bulbs supplied are incorect spec and were a different shape than pictured on the website”

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“Bulbs took 17 days to arrive and emit a yellow glow.”

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“I’ve only gave two stars because I haven’t received my bulbs it will have been about six weeks before they arrive”

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“Bulbs l purchased if you move them when warm or lit they blow. I purchased for a lead lamp even in a stationary position they were very poor quality.”

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“Ridiculous wait for delivery”

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“Lights were ok but service poor. Showing in stock and arrived two weeks later!”

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“I bought 2 clear light bulbs and each one lasted exacly one week,I would have expected them to last a lot longer than 2 weeks”

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Dear Patricia,Thank you so much for taking the time to provide us with your feedback regarding your recent purchase on Lamps2udirect.com. We truly appreciate your willingness to share your experience with us. We sincerely apologise that the two clear light bulbs you purchased only lasted for one week each. We understand that this falls considerably short of the longevity and quality that you expected. We deeply regret any inconvenience or frustration this may have caused you. Your feedback is extremely valuable to us, and we would love to rectify the situation and ensure your satisfaction. Could you please provide us with more details about the specific bulbs you purchased? Again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding and patience. We strive to deliver the highest quality products and services to our customers, and your feedback assists us in achieving this goal. Please let us know how we can improve your experience with us, and we will do everything possible to make it better. We value your continued support and look forward to serving you again in the future.

“Misleading website, poor communications and slow delivery”

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“2 OF THE THREE . ORDERED WER BROKEN ON RECEIPT. THIS OAP WASNT HAPPY.”

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“List items on website that are not in stock --- that wastes a lot of this buyer's time”

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“wrong item displayed on website / very unhelpful response but offered return”

Helpful Report

Thank you so much for taking the time to provide us with your valuable feedback on your experience with Lamps2udirect.com. We truly appreciate hearing about your encounter, as it allows us to constantly improve our services. Firstly, we would like to extend our sincerest apologies for the inconvenience you faced regarding the wrong item displayed on our website. We understand how frustrating it can be to receive an incorrect product after placing an order. Additionally, we are sorry to hear that you found our response to be unhelpful. Your feedback is invaluable in helping us identify areas where we may have fallen short in meeting your expectations. To rectify this situation, we would kindly ask for your suggestions on how we can further improve our website's accuracy and responsiveness. Thank you once again for bringing this to our attention and for your understanding. We look forward to the opportunity of serving you better in the future.

“Placed the order and paid for it. Subseqently received a refund with no expaination of why it was cancelled.”

Helpful Report

“Unfortunately the items I ordered were out of stock, though this did not appear on your website, nor was I informed of the situation. I waited around 2 weeks before contacting you and received an apology and an option to wait until May for new stock. I declined and got a refund and ordered similar light bulbs. These arrived eventually, but I had quite a wait, without being warned in advance there would be a delay. I really was expecting better service from your company.”

Helpful Report

Thank you for taking the time to share your feedback regarding your experience with Lamps2udirect.com. We truly appreciate your honesty and value your input. We sincerely apologize for the inconvenience caused by the items you ordered being out of stock. We understand how frustrating it must have been to not have this clearly indicated on our website, and we apologize for any confusion caused. Additionally, we apologize for the lack of advance notice regarding the delay in receiving your order. We are constantly working to improve our services, and feedback like yours helps us identify areas where we can make necessary changes. We would like to ask for your assistance in making things better. Could you kindly provide us with specific suggestions on how we can enhance our website to better communicate stock availability and inform customers about any possible delays? Once again, thank you for your feedback and for giving us the opportunity to rectify the situation. We appreciate your support and hope to have the chance to serve you better in the future.

“Very good product excellent value for money Good delivery service”

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“Good morning, along with saying hello, I attach my experience of purchasing a lamp, the product has been delayed for too long in being shipped and now I have received an email informing me that it is in Spain, since I live in Chile, as it was registered at the address. that I registered at the time of making the purchase, I hope that it is part of the route to reach the destination and that it is lost. I will be attentive to your answer. Greetings”

Helpful Report

Hello Rodrigo - We are surprised to read your review. We had to order this lamp in for you and quoted the delivery time. We also required additional payment as you order needs to be shipped overseas. The lamp was despatched to you last week and we have emailed over the tracking details for you.

“Its taken what seems like forever just to get 2 fluorescent black light bulbs, & as of today we still havnt received them & cant find tracking #s they say they sent to my email. U figure it out....”

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“Delivery took too long”

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“Accepted an order when they did not have stock. Had to chase order. Only 10 of 16 items arrived. Had to chase refund.”

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Dear Christopher, Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience on Lamps2udirect.com. We truly appreciate customers like you who take the time to share their honest opinions, as it helps us immensely in improving our services.

“The unit delivered was not the same unit as advertised, therefore did not fit”

Helpful Report

Thank you for taking the time to share your feedback about your experience with Lamps2udirect.com. We appreciate hearing from our customers and we value your input. To make things better, we would like to understand more about your specific situation and how we can rectify it. Could you kindly provide us with further details regarding the issue you encountered? Your insights will help us improve our processes and ensure that such situations are avoided in the future. Customer Support Team Lamps2udirect.com

Lamps2udirect.com is rated 4.5 based on 5,838 reviews