Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my goods”

Helpful Report

“We ordered 30 LED tubes and idenitified that over one third were damaged. The supplier refused to accept responsibility as this was not noted until 48hrs had elaspsed when they were individually inspected.”

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“Not opal as ordered. Poorly packaged. One smashed in transit. No response to email to customer services. Disappointing”

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“I did not receive my order for many weeks, but after mentioning this in a review, I did then receive my order promptly and the bulb is completely satisfactory”

Helpful Report

Thank you for your feedback regarding your recent experience with Lamps2udirect.com. We're glad to hear that you eventually received your order and that the bulb is satisfactory. We sincerely apologise for the delay you experienced initially; this is not the level of service we aim to provide. Your comments help us to improve and ensure a better experience for our customers in the future. If there's anything else we can assist you with or if you have any further concerns, please don’t hesitate to reach out. We truly appreciate your understanding and support.

“Only lasted about 10hrs”

Helpful Report

Thank you for your feedback, Graham. We're truly sorry to hear that your lamp only lasted about 10 hours. This certainly does not meet the quality standards we strive for, and we understand how frustrating that must be. We value your input as it helps us improve our products and services. If you have any further details to share, or if there's anything we can do to resolve this issue for you, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your understanding.

“Advertising stock you do NOT have and keeping the money for several weeks and only returning it when prompted. What a shabby company. Avoid.”

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“I haven’t received my order or had any communication”

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“Slow to despatch and then chose to send it 2nd class Royal Mail despite it being despatched late. Took over a week to arrive. Bulbs work fine but pretty annoying that I paid £5 for them to take over a week to arrive. On that basis I wouldn’t use these guys again.”

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“Never purchased anything due to high cost of delivery”

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“The first bulb went black after a day. I exchanged it for another one. It lasted 4 days. The third one faired better at 8 days. I exchanged it for a bulb from a different supplier. Which is still going strong with no issues.”

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“The actual product and the packing are great but the delivery is so very slow. I think if the company could jack up their dispatch and delivery times they would increase their satisfaction rating enormously.”

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“Ordered PAR remote control, can't comment as never received unit.”

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“Low energy lightbulbs give me headachs so we still use the old-style incandescent ones. I bought had such high hopes that these bulbs would be good but, sadly, one of the first two we took out of their boxes was coroded and within 15 minutes whole room smelled of burning plastic. We removed the bulbs and have had to resort to low energy ones. I'd like to send the whole order back to you because who knows how many of the other bulbs are coroded and, frankly, I'm not going ot open every one to find out.”

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“I ordered a light bulb payed for next day delivery still took five days to come and it came smashed asked for a refund and after numerous emails and 7 weeks later I finally got my refund fair to say I won’t be ordering again from your company”

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“Been over a month still not had my order delivered. They didn't have it in stock yet money was taken and now I'm chasing it up.”

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“recieved no goods for money sent, was asked to pay more for freight which I wanted to do but could not. No way of communicating. Revise review: sent reply to your email to find it was no reply, the meat of it said I still want what i ordered, I cannot find a way to make the webpage you sent accept payment for freight. As far as I know nothing has been resolved.”

Helpful Report

Thank you very much for taking the time to provide feedback on your experience with Lamps2udirect.com. We sincerely appreciate your willingness to share your thoughts with us. Sadly, our website only accepts orders within the UK. We ask overseas customers to contact us before ordering, so we can advise the additional costs in advance. This is n both our terms and conditions and delivery information. Sadly, we do not offer International deliveries for the same price as a domestic order.

“I don't trust the company based on my experience. Ordered lights which looked good value, having taken the order I got an email saying they were out of stock (so why did the website still show stock available), alternative was much more expensive.”

Helpful Report

Hello there - Thank you for taking the time to leave us a review. Can you possibly provide some further information regarding the order? Our stock system can sometimes be a little delayed and we have been extremely over the past few weeks, which may explain the issues. How can we make this up to you? Lamps2udirect Team

“Still waiting for my item to be delivered, and I'm asked to give a review!”

Helpful Report

Hello Russell, Thank you for leaving us a review - The item you ordered in not in stock though, and we do not show it as 'In stock' It is listed for 'PRE-ORDER' We have contacted you directly to confirm the delivery schedule.

“DON'T WASTE YOUR MONEY - LOADS OF OTHER REPUTABLE, GOOD COMPANIES OUT THERE! I am not the only one as returns are marked "Difficult"! Sent wrong item, knowing it was unavailable. He was arrogant and rude. Clearly hates customers and not interested in customer service. Will no doubt reply how everything was obvious and not his fault..... BLAH, BLAH, BLAH. I think they believe they have never got it wrong!”

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Returns are always going to be difficult when you order the wrong product and do not check the product description. We are still waiting for your return to come back - Did you manage to fit it and get it working?

“did not reply when i contacted them.”

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Lamps2udirect.com is rated 4.5 based on 5,838 reviews