Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,765 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product performs as expected and good delivery.”

Helpful Report

Thank you so much for your wonderful 5 star rating of Lamps2udirect.com! We are so glad to hear that the product performs as expected and that delivery was good. Your feedback means a lot to us!

“Product information on website for T5 Smilight tubes was helpful with exact lengths stated and reasonably priced too. They are not always available elsewhere. Goods delivered within a couple of days from order date, and very well packed.”

Helpful Report

Thank you Paul for your 5-star review of Lamps2udirect.com! We really appreciate you taking the time to share your positive experience with us. We're excited to read that you found our product information for the T5 Smilight tubes to be helpful, exact, and reasonably priced. We're also delighted to hear that our delivery was made quickly and our goods were well-packed. We couldn't be happier to have your as a loyal customer and we love getting glowing reviews from you. Thank you again!

“Great service”

Helpful Report

Thank you Nick for giving us a 5 star rating! We appreciate your kind words, and are so glad to hear that you enjoyed our great service.

“I placed 2 orders and both were dealt with in a timely manner, excellent service. I will use again.”

Helpful Report

Thank you so much for the 5 star rating Tim! It's great to hear that your orders were dealt with in a timely manner - we do strive to provide excellent service so we're thrilled to hear that your experience with us was a positive one! We hope you continue to shop with us and look forward to seeing you again soon.

“The lamp products that we bought and paid for were of very bad quality The lamp bulbs that we bought only partly worked We put in for a refund I sent all the issued receipts back with the faulty light bulbs but as of today 21/12/2023 I have had no response from this company not even some acknowledgment that my complaint was being processed and no kind of communication from this company”

Helpful Report

Thank you so much for giving us your feedback regarding your experience with Lamps2udirect.com. I am so sorry to hear that the lamp products that you bought were of very bad quality and the lamp bulbs only partly worked. We have not had any direct contact from yourself and have not received any returns.... Can you please get in touch so we can resolve this for you? Info@lamps2udirect.com

“Excellent service and product”

Helpful Report

Thank you so much for your 5 star rating of Lamps2uDirect.com, and for the kind words you shared about our excellent service and product! We really appreciate you taking the time to share your experience with us.

“Excellent product; swift delivery in strong packaging.”

Helpful Report

Thank you so much for leaving a 5-star rating of Lamps2udirect.com! We really appreciate your positive feedback on our excellent product and swift delivery in strong packaging. We are so glad that you were satisfied with our service!

“Replacement fluorescent tubes arrived quickly, and price was good.”

Helpful Report

Thank you so much for your wonderful 5 star rating, Peter! It's great to hear that the replacement fluorescent tubes arrived quickly and the price met your expectations. We really appreciate your kind words.

“Quick delivery. Excellent product, I ordered two more!”

Helpful Report

Thank you so much for your 5 star rating of Lamps2uDirect.com. We really appreciate it and are so glad you were satisfied with the quick delivery and excellent product. We are delighted that you ordered two more!

“Charged and paid for 60watt bulbs but 40 watt sent, no reply to e-mail about this.”

Helpful Report

Thank you for your feedback Malcolm, it's appreciated. We take such customer issues very seriously and would like to hear about how we can make things better. Is there anything else that you would like to provide feedback on?

“Excellent customer help and fast delivery”

Helpful Report

Thank you so much for your 5-star rating of Lamps2udirect.com. We are thrilled to hear about your great experience with our excellent customer help and fast delivery. We appreciate your loyalty and are grateful for your support.

“very happy with the service and lamps thank you.”

Helpful Report

Thank you so much for the 5 star rating, Gareth! We're so glad to hear that you're very happy with the service and lamps. Thank you!

“Good products and good service.”

Helpful Report

Thank you so much for the 5 star rating of Lamps2udirect.com, Chris! We really appreciate your support. We strive to provide good products and good service, so we're glad to hear that you're pleased with us. Thank you!

“I ordered next day on a Friday. Despite telling the person I spoke to, that I needed it on Saturday, they didn’t mention that it wouldn’t be with me till Monday. To make it even worse, my order didn’t come until Tuesday. Poor.”

Helpful Report

Thank you for your feedback, Charles. We truly appreciate you taking the time to let us know about your experience. Please note, if a next day delivery order is placed after 2pm on a Friday, it will not leave us until the next working day (Monday) Which is why you received it on Tuesday. This information is advised where you make the selection for a 'next day' on the checkout; Before you make payment and place the order. We are sorry you missed this.

“Good swift service with multiple offer choice”

Helpful Report

Thank you so much, Geoffrey, for your 5-star rating of Lamps2uDirect.com! We are so glad to hear that you had a great experience with our good swift service and multiple offer choice. Thank you for your kind words!

“Sadly these were out-of-stock, although shown in-stock when we ordered and still showing in-stock after Lamps2u cancelled the order. We do need these for our Church as the lighting system does not work with LED bulbs and we really cannot afford to re-equip about 80 luminaires and the control/dimmer system. We hope they come back in the new year.”

Helpful Report

Thank you so much, for sharing your experience. We are sorry for what happened and understand your need for these bulbs to make the lighting system work. We hope you manage to find these lamps quicker from somewhere else.

“Request was dealt with promptly”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! We're so glad that you found our service to be prompt and organized. It means a lot to us that you took the time to write such a lovely review. Thank you!

“The lamps took an extremely long time to be delivered. The back room staff were helpful”

Helpful Report

Thank you so much for your kind words, Shaun! We are sorry for the delays on your order. We hope you are happy with the items supplied and glad we managed to get there eventually. As discussed our smaller orders are despatched via Royal Mail and this time of year, we do unfortunately experience delays. We sent you two deliveries out on a 24 hours/first class service which took three days to get to you - This is not acceptable and usually does not happen any other time of the year. Thank you for your patience.

“firm forgot to include one part of the order which when reminded send without fuss”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! We're so glad to hear that, even when one part of the order was forgotten, the firm was quick to send it out without any fuss. We really appreciate the feedback!

“I requested 4 Sewing Machine bulbs ( 240 volts 15w SBC/B15d 80im ) They are described as a Microwave / Fridge lamp bulb. They were delivered next day, one can't do better than that.”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! I am glad to hear that you were able to source the exact bulbs you needed, and that they were delivered next day. We pride ourselves on providing excellent service to all our customers, and it is great to hear your experience met that expectation.

Lamps2udirect.com is rated 4.5 based on 5,765 reviews