Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,765 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

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“Very impressed with this company. Goods arrived in a short time and am very pleased.”

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“I had to chase why no delivery. Only after I chased was I told that they had to order more stock, so now waiting for the next delivery of stock. I would expect the company to tell me there is a problem with my order”

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“Products as described and well packaged!”

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“Ordered and never came. Phone number just asked us email. Never responded to an email and I had a refund thankfully through my payment method. I have two stars because I at least had my money back but that was via third party.”

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“Very quickly despatched and received.”

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“Great price”

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“Red bulbs came as PINK...?”

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“Exellent communication”

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“Following the order, the bulbs were despatched promptly to, and received at the correct address - so very good service.”

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“I have made the purchase quite a while ago and still waiting for delivery. Without this long waiting time the score would have been 5.”

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“Good product but postage delay was unacceptable. They need to use a Private Courier rather than relying on Royal Mail who were on strike at the time”

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“I am yet to receive my lamps (been over a month now!) and there does not seem to be any way of progressing the order?”

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“We have not recevied the item nor we have received the refund. Its a scam and we will make a formal complaint.”

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“Took longer to arrive than quoted but all good eventually. When delivery was queried the staff were helpful.”

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“Great service and super fast delivery too thank you so much”

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“I bought some fluorescent tubes off the website, there was nothing to indicate that there would be any delay in delivery. It took two weeks for them to arrive; they were inadequately packaged and had been smashed in transit. The company offered to replace them and asked for photographs so that they could claim against the courier - these were provided. The replacement tubes had not arrived after waiting a further 3 weeks; during this time I was not updated and it proved difficult to get an answer to my telephone calls. I eventually asked for a refund. This proved to be another disaster; I received less than half the money I had paid, the cost of the delivery was not forthcoming. This cannot be right bearing in mind the fact that Lamps2UDirect are claiming against the courier. At no point have I received any invoices or credit notes, everything was done through PayPal, the only paperwork was a delivery note with the goods. The lamps were ordered for business purposes so this does not seem very professional, I expected a VAT receipt. I have not enjoyed my experience with this company, I will not be using them again and would not recommend them to anyone else.”

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“It has been weeks since ordering my clothes drier would be nice to hear when it will be delivered”