Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,835 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As described and good value”

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“Very helpful advice provided regarding alternative bulbs for a discontinued range. The bulb arrived and is working as promised”

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“Quality product delivered professionally. It's all good.”

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“Struggling to find square halogen bulbs. Good price and delivered with a couple of days.”

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“Fantastic - exactly what I needed and within a couple of days.”

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“Appalling customer service! I have been using this company for about 6 years for T4 fluorescent tubes for my under cabinet kitchen unit lighting and always buy the same tubes. As the tubes don't last very long I usually buy in bulk so I have a spare whenever one fails. Today I came to replace one of the failed tubes and found that the replacement was a cool white instead of the warm white ones that I always order. It looks identical to the ones I usually get save it had a different number on the tube when I examined it closely. On checking back my orders I saw that I had last ordered one of these tubes in 2019 so it was the first time I had used this particular tube. I contacted Lamps2UDirect to ask for a replacement as they had obviously sent me the wrong tube. I was told (by Martin) that they could not replace a tube that had been supplied in error 2 years ago. I expressed my disappointment and the response from Martin was 'hopefully you can find another company that is willing to replace items supplied over two years ago'. I have been in business myself for many years and always endeavoured to resolve any concerns by my customers to their ultimate satisfaction whatever the cost. For the sake of about £3.50 the company has now lost a loyal customer. Very disappointed!”

Helpful Report

Hello Paul, Thank you for taking the time to leave us a review. I am glad you have been so specific and added so much detail. I think anyone reading it would understand that raising an issue with an order placed over two years ago and asking for a free replacement is completely unreasonable. Even so, we offered discount and free delivery on a new order, which we did not have to do. I would also like to note, the cool white tube you claim came from us went obsolete around 5 years ago. I do not believe this tube actually came from us. It looks as though you were trying to get free lamps but unfortunately failed. I am sorry you were unsuccessful and reiterate, I hope you manage to find a company that will offer you the service you feel you deserve. Best of wishes.

“Excellent service”

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“Excellent service and order arrived really quickly”

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“Excellent. No problems.”

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“Very happy. Will order again soon.”

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“Very good and swift service. Would not hesitate to order from them again.”

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“Was helped by very helpful gentleman who knew everything about everything concerning lighting for my home and garden. Would highly recommend them for this and their prompt service and quality of goods.”

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“Quick delivery at a good price. Very happy.”

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“Found the lamp I wanted at a reasanable price and delivered in reasonable time.”

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“Good Price & Quick Delivery.”

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“I bought these for my scentsy They are just perfect”

Lamps2udirect.com 5 star review on 3rd April 2021

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“THE ITEM WORKS FINE. NO ISSUES.”

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“Never been let down by this company good quality products at competitive prices complete with a great delivery service. Ticks all the boxes for me.”

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“No complaints.”

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“Great site, did not think I would get the bulbs o needed, didnt take long to come and price brilliant and would buy from here again and recommend.”

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Lamps2udirect.com is rated 4.5 based on 5,835 reviews