Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,681 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was struggling to find the lamps I needed until I was directed to Lamps2u,they solved my problem in no time,excellent service.”

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“5 STAR THANKS”

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“Ordered 4 types of lamp, all in stock according to website. After8 days emailed to find where they were, NOT in stock, waiting arrival fro Holland. Waited a further 14 days, still no lamps, and equally important NO communication. Refund requested, incident reported to PayPal. UNRELIABLE !!”

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“Good price, delivery spot on, website good, no problems”

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“Good company - kept in the loop when goods were out of stock............”

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“Prices are too costly compared to other shops.”

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“Great customer service placed a order from Australia very helpfull with the delivery details.”

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“In summary, their shop window is nice and shows a very good range of products. In reality though, my last two orders have taken a few WEEKS to fulfil as - it transpires - their stock nowhere near matches their website. On both occasions, they have not updated me and I had to email & ask where the order was after several days. They replied with an open-ended "difficulty getting stock" email, after which I had no further updates for two weeks and had to email again. On each occasion, when the orders finally arrived, Lamps2udirect had not let me know they'd been dispatched, nor was there any apology. Because of this, I am now an ex-customer and I don't recommend them.”

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“Prompt responses good srvice”

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“Very good service”

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“First class service and polite helpfull staff.”

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“Excellent cannot Fault the bulbsAnd the packaging was brilliant and the Delivery was on time”

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“Unfortunately using Lanps2udirect was the worst decision that I made. I ordered items that were showed to be as in stock, received part of the order a week later. One of the tubes were broken, the lamps were well packaged, so I don't believe it was due to the delivery. I sent an email to cancel part of the order, as I had to purchase the items locally to complete a job over a week from purchase date, some more items arrived a couple of days after that email with a response that they did not receive my cancellation email. I asked for a refund for the items that I didn't receive and the broken tube, the amount refunded didn't match the amounts paid for the items not received. I have tried numerous times to contact them via phone, and I have sent emails asking them to contact me to resolve the issue. Due to being a VAT registered company I require VAT invoices and credit notes, which I requested via email and no response. I always judge a company by how they respond to resolve issues that may arise, in this case it has been extremely poor, and I feel I have been left no option but to contact my bank for further advice to retrieve my outstanding funds.”

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“You having a laugh. never got my item and your requesting a review! I had to have a refund after you sent wrong item, then not sending correct item 6 weeks later had to get refund through PayPal resolution centre because you’d stopped responding communication was ok just never got the goods just lots of lame excuses. I’ve still got the lamps you sent me but the box is more use to me. If you don’t have them in stock you should say so. Also ANSWER YOUR DAMN PHONE!!!”

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“Still waiting for delivery of order 4 weeks ago”

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“Great price,quick delivery, no hassle. Exactly what I wanted.”

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“The items arrived as promised .and at an excellent price. Will a;ways try and purchase again.”

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“Good product delivered promptly.”

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“Again, a helpful service. The prompt despatch is also much appreciated”

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“My order was lost in the post for quite some time. It took a while for them to get the bulb returned by Royal Mail and only then I was sent a replacement. I would have preferred one sent in the meantime. As it was only a low value item. It did come promptly on the second attempt.”

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Lamps2udirect.com is rated 4.5 based on 5,681 reviews