Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,681 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've already submitted an email regarding the quality of the bulb as it only worked for 4 days before it blew.”

Helpful Report

Thank you for taking the time to leave us your feedback on Lamps2udirect.com. We really appreciate you sharing your experience with us. We apologize for the issue that you had with the bulb only lasting for 4 days before it blew. We would like to make things better so could you please provide us with more details about the issue you experienced so that we may look into it more thoroughly?

“I had been looking for some replacement bulbs, type GUF4011LED/30 Warm White for some time but they were not available anywhere. They became available on Lamps2udirect. In fact I found the type: GUF4011LED/40 which are Cool White so ordered 6 to replace all those in the Kitchen. They were delivered in a few days as per the order. Wow, what an improvement on the lighting. I now use my old Warm White lamps for the corridors etc. But I know I can quickly get more from Lamps2udirect when I need them.”

Helpful Report

Thank you for your fantastic 5 star rating of Lamps2udirect.com! We are delighted that you were able to find and purchase the replacement bulbs you were looking for. We are so pleased that you had a great experience shopping with us and that you were able to find the perfect type of bulbs for your kitchen. Thank you for choosing Lamps2udirect, and we hope you continue to shop with us in the future.

“Great to deal with Thank You”

Helpful Report

Thank you so much, Derek, for your 5-star rating of Lamps2udirect.com! We're delighted that you had a great experience and found us to be great to deal with. Thank you for your kind words!

“Brilliant service lamps turned up as expected. Would highly recommend”

Helpful Report

Thank you Sharon for your positive rating and kind words! We are glad that you enjoyed our services and that the lamps arrived on time and as expected. We truly appreciate your recommendation. Thank you again for supporting us!

Thank you so much, Sharon, for your 5-star rating of Lamps2udirect.com. We are thrilled to hear that the lamps arrived as expected and that you would highly recommend us! We appreciate your kind words.

“I was impressed, when there was a delay for the delivery that I got a message on a Sunday. All good now.”

Helpful Report

Thank you for your 4 star rating of Lamps2uDirect.com! I'm glad to hear that you were impressed by the customer service. I'm delighted that, even though there was a delay in delivery, you received a message on a Sunday to keep you updated. Glad to hear everything went well in the end!

“I was very pleased to receive an immediate reply to an email I sent regarding my order.”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! We really appreciate your positive feedback. I am particularly pleased that you noted our speedy responsiveness – I was very pleased to receive an immediate reply to an email I sent regarding my order. Thank you again for your kind words and we hope to serve you again in the future.

“Ordered 7 halogen bulbs , was despatched and delivered within 2 days”

Helpful Report

Thank you Gary for your 5 star rating of Lamps2uDirect.com! We are so glad to hear that you were pleased with your purchase of 7 halogen bulbs which were delivered within 2 days - we really appreciate your business! Thank you!

“Really helpful service. Quick delivery. Have used a few times now.”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! It is wonderful to hear that you have had such good experiences with us and found our service to be really helpful and our delivery fast. We really appreciate you being a loyal customer and look forward to continuing to serve you in the future.

“Square bulbs for the best price online.”

Helpful Report

Thank you so much, Sean, for your 5 star rating of Lamps2udirect.com! We are so glad you've found the best prices for square bulbs online with us and appreciate your loyalty as a customer. Thank you again!

“not good. seller sent the wrong items - not as described seller is a thief- I returned the item and never got a refund. don't fall into this trap and waste your money, go find a better shop that will give you something for your money's worth! if you care about your money don't buy here, don't risk your money”

Helpful Report

Thank you for taking the time to write a review about Lamps2Udirect.com. We are sorry to hear of your experience with wrong items being sent and not receiving a refund on the return. We have looked into your order though and can see that the correct items were sent and have never been returned to us. We have requested confirmation several times now and asked 'who has signed for the item' This unfortunately has not yet been provided. Can your courier confirm who received the goods? Sadly, we cannot issue a refund for items that have not been returned to us. This is pretty standard procedure, weather it's ordering online or from High-street shop. We have to have the items back before issuing a refund.

“Shocking service”

Helpful Report

Thank you so much Bradley for your feedback of Lamps2udirect.com. We really appreciate you taking a moment to let us know about your experience. We are so sorry to hear that you had a bad experience - we want all of our customers to be satisfied! What specifically shocked you about our service? How can we make things better? We truly value your feedback and would be grateful for any advice that would help us to improve our service. Please send us an email so we can resolve this issue - info@lamps2udirect.com.

“I ordered second time, because my first order came broken. The packaging was very poor in my first order. The fulerausant came broken into three peaces.”

Helpful Report

Thank you, Gokhan, for informing us about your experience with Lamps2udirect.com. We appreciate you taking the time to let us know what happened. We apologize for the issues you encountered with your order. We are sorry that the packaging was not up to your expectations and that the items were delivered broken. We are very sorry for the inconvenience, and we would like to make it up to you. Is there any way we can make things better? It does not look like images of the damage have been sent to us, which is required by the couriers for damage claims. Please let us know how we can improve your experience. Thank you.

“Excellent service, I have used them before but wanted to change to LED lights with the same brightness and was not sure what to buy. The company was so helpful and my replacement lights are perfect. Would thoroughly recommend”

Helpful Report

Thank you Vivien for your 5 star rating of Lamps2udirect.com! We are glad that our excellent customer service and knowledge helped you to find the perfect replacement LED lights with the same brightness. We appreciate you taking the time to write such a kind review and we are glad that you would recommend us.

“Service was good but delivery of flourescent tubes was a disaster. 5ft tubes were smashed in transit.&”

Helpful Report

Thanks so much for the feedback, Jeff! We're always delighted to hear from our customers and we appreciate you taking the time to review your experience with Lamps2udirect.com. We are committed to providing the best service to our customers and providing the highest quality product. We value your satisfaction and hope you found your shopping experience easy and enjoyable. If you ever need help or advice, please reach out to us. Thank you!

“I found the dealings with Lamps4udirect a great experience from start to finish and the lamp was of excellent quality and first-rate delivery service.”

Helpful Report

Thank you so much for your five star rating of Lamps2udirect.com! I'm glad to hear that you had a great experience with us from start to finish, and that you also found the lamp to be of excellent quality with first-rate delivery service. We appreciate your kind words and are happy to have been able to meet your expectations!

“No hassle, no fuss. Product and service spot on.”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com, David! We appreciate your positive feedback and are glad that you had a great experience with our no hassle, no fuss product and service. It means a lot to us to hear such wonderful reviews!

“Excellent service”

Helpful Report

Thank you very much for your 5 star rating and kind words. We are delighted you are happy with the excellent service you received from Lamps2udirect.com. Our team is committed to providing the highest quality of service and it is great to see that reflected in your review. Many thanks again for your kind words.

“Excellent service--the correct lamp, well packed, was delivered in 48 hours of ordering. Highly recommend Lamps2udirect!!”

Helpful Report

“Yes it was / they were OK”

Helpful Report

Thank you so much, Christine, for your kind words about Lamps2udirect.com. We take a lot of pride in providing reliable assistance to our customers - from offering helpful advice to accommodating special requests. We're so pleased to hear that your experience with us was a positive one. We hope we can help you with any future lamp needs. Please don't hesitate to reach out if you need any additional help or have any questions for us.

“Good service and exactly what I needed for my project. John Daniel”

Helpful Report

Thank you so much, John! We really appreciate your positive rating and kind words about our service. We're glad that you were satisfied with the product you received and that it was exactly what you needed for your project!

Lamps2udirect.com is rated 4.5 based on 5,681 reviews