Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for parts”

Helpful Report

“Light bulbs arrived fairly quickly, however packaging very poor which meant one of the bulbs was badly broken. Luckily this was replaced free of charge. Sadly though the first bulb only lasted one week, the second lasted only a few weeks so disappointed with quality. Previous lightbulb which came with the microwave lasted many years!”

Helpful Report

“I had to call to inquire why delivery was overdue, I was told that out of stock, stock had just been delivered, it would have been better if I was told of stock situation rather than me having concern regarding overdue delivery and not for me to chase you for information, keep your customers in the loop if there is a problem as it will stop them going elsewhere for supply no matter how small the order.”

Helpful Report

“Order not received”

Helpful Report

“They seemed to forget to send it until reminded, then it arrived OK.”

Helpful Report

“Reasonably good service given the order was in two parts, I understood your supplier was unable to provide the item ordered which meant my purchase was not completed for some time following the placing of my order. I would prefer an update from you without the need for me to call twice. Equally when I placed the order the site said in stock, I contacted you to be told you had two of the twenty ordered, not good from a customers perspective. I’ve awarded three stars but would have given a better score had communications both from your site and your offices existed. Needs improving. Thank you.”

Helpful Report

“Too often web site shows items in stock, but then arrives bit by bit without previous advice. Have also received substitute items for those previously shown in stock but not having been advised of change of item. Not receiving notification of dispatch, or delay awaiting receipt of stock. Can do much better.”

Helpful Report

“Advertise lighting but if not in stock not adequately highlighted. Am still awaiting delivery cooker hood lights after nearly 3 weeks”

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“1 lamp blew within 2 days, but otherwise I'm quite happy.”

Helpful Report

“Had to chase item which hadn't arrived to be informed it was actually out of stock and yet still advertised as "in stock". No communication, even after sending an email & leaving a voicemail. However the customer services that I dealt with when I had to chase again was great & sorted refund immediately & very apologetic. Not sure if I'd use again. Hopefully just a one off blip.”

Helpful Report

“no problems with placing orders only surprised that delivery is so long and not all items in stock”

Helpful Report

“Unable to supply the full order, but did keep me advised of the situation.”

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“Good product at fair prise. Slow delivery and poor communications let it down.”

Helpful Report

“I did order 2 lamps from you on January 22nd as yet I have not received them. It would be nice if you were to keep customer updated on the progress of the order. I have still not received my lamps yet as from this date”

Helpful Report

“Very good service, one of the bulbs hasn’t worked so we need a replacement”

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“Very slow on delivery”

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“Replied very quickly to my follow enquiry with clear explanation.”

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“I ordered 2 items. One has arrived in good time and in good shape. There has been no news of the second item, a string of 100 coloured lights. Payment has been made. No news of delivery date or credit note. Half the delivery was on time. I do not remember who delivered it.”

Helpful Report

“Poor communication, no reply to an email requesting an update on the order that was outside the delivery date of 5 working days. A later telephone and was told the ordered bulbs are not in stock and it will be a few more days before there were in stock. Packaging on arrival of the order was fine and the items as advertised.”

Helpful Report

“Nothing wrong with lights but order was delayed as one item not in stock but I had to chase the order up as I wasn’t informed of delay”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,838 reviews