Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2months ago and still not received items”

Helpful Report

Thank you for your feedback, Andrew! We appreciate you taking the time to let us know about your experience. We apologize for the delay in receiving the items that you ordered two months ago - we understand how frustrating this can be. These are however, 'Pre-order' items. We would like to work to make things better. In order to do so, can you please provide us with further details about your order so that we can take appropriate action? We look forward to hearing your response.

“Ordered iff there website. Then git an email 2 weeks later saying there out of stock”

Helpful Report

Thanks so much for your feedback Shaun. We really appreciate you taking the time to let us know about your experience with Lamps2Udirect.com. We apologize for any inconvenience caused due to ordering from our website and then receiving an email 2 weeks later saying the product was out of stock. We understand this can be frustrating and we want to do better. How can we make things better so that you don't encounter similar issues in the future?

“I have not received my lamps still after 4+ weeks”

Helpful Report

Hello Mark, Your order was for out of stock items - We do not list them as in stock. We will get the order cancelled and refunded for you. I hope you manage to find someone with these 'In stock'

“As I explained in my recent e-mail: I've not yet received my lamp nor have I received a reply. Consequently rather difficult to carry out a review.”

Helpful Report

Hello Michael, This lamp was listed for 'Pre-Order' when you purchased online. The delivery schedule was delayed so we issued a full refund. We are surprised to read your review regarding not receiving a reply. Please check your spam folder and also your bank. We have issued a full refund.

“Still have not received my order. Had to text to ask why, was told supply delay and could be June. Would have appreciated it if I had been notified of this instead of having to contact you myself.”

Helpful Report

“I placed my order on 14th March, it still has not arrived- very poor service”

Helpful Report

Thank you so much for providing us with your feedback about Lamps2udirect.com, John. We appreciate that you took the time to let us know about your experience. We apologize for the delay in delivering your order, placed on 14th March. We would love to make it up to you and make things better, so if you could let us know how we can do that, we would greatly appreciate it.

“Lamps never arrived”

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“I didn’t receive my item”

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“I bought the wrong product and e-mailed and ask if I could exchange them for the correct size or reimburse me.. I sent the bulbs back but got no further response from the company.. after an initial reply, I was then ignored. So my purchase was a total disaster which cost me money and nothing at the end to show for it . Therefore I can only say that my experience was very poor..”

Helpful Report

Thank you for taking the time to share your experience with Lamps2uDirect.com. We appreciate your input and apologize for the issues that you have encountered with your purchase. We can understand your frustration due to not finding the right product and not receiving a response after the product has been sent back. It is unfortunate that we were not able to deliver the service that you expect from us and we are sorry that this has caused you a problem. We would really appreciate it if you could tell us how we could have improved things and made your purchase more satisfactory. We care about our customers, and we would like to take a moment to make sure that this doesn’t happen again. Thank you again for bringing this to our attention.

“The ordered product was not delivered even though the money was withdrawn from my account.”

Helpful Report

Thank you so much for your feedback, Constantin! We appreciate you taking the time to let us know your experience with Lamps2udirect.com, however, you placed an order from overseas, and we ask Export customers to contact us before placing orders so we can work out delivery charges. Get in touch with us directly so we can resolve this for you - sales@lamps2udirect.com.

“So far I never received my order !!!!! Please check !”

Helpful Report

“I have yet to receive what I have ordered inspite of reassurances it has been dispatched twice and I'm still waiting with no idea when the goods will arrive.”

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“Idk I ordered something and you guys refunded it with no explanation.”

Helpful Report

“I had to chase the progress of my order, only to eventually find out that all the items were out of stock. Refund was quick though.”

Helpful Report

“Ordered 4 types of lamp, all in stock according to website. After8 days emailed to find where they were, NOT in stock, waiting arrival fro Holland. Waited a further 14 days, still no lamps, and equally important NO communication. Refund requested, incident reported to PayPal. UNRELIABLE !!”

Helpful Report

“In summary, their shop window is nice and shows a very good range of products. In reality though, my last two orders have taken a few WEEKS to fulfil as - it transpires - their stock nowhere near matches their website. On both occasions, they have not updated me and I had to email & ask where the order was after several days. They replied with an open-ended "difficulty getting stock" email, after which I had no further updates for two weeks and had to email again. On each occasion, when the orders finally arrived, Lamps2udirect had not let me know they'd been dispatched, nor was there any apology. Because of this, I am now an ex-customer and I don't recommend them.”

Helpful Report

“Unfortunately using Lanps2udirect was the worst decision that I made. I ordered items that were showed to be as in stock, received part of the order a week later. One of the tubes were broken, the lamps were well packaged, so I don't believe it was due to the delivery. I sent an email to cancel part of the order, as I had to purchase the items locally to complete a job over a week from purchase date, some more items arrived a couple of days after that email with a response that they did not receive my cancellation email. I asked for a refund for the items that I didn't receive and the broken tube, the amount refunded didn't match the amounts paid for the items not received. I have tried numerous times to contact them via phone, and I have sent emails asking them to contact me to resolve the issue. Due to being a VAT registered company I require VAT invoices and credit notes, which I requested via email and no response. I always judge a company by how they respond to resolve issues that may arise, in this case it has been extremely poor, and I feel I have been left no option but to contact my bank for further advice to retrieve my outstanding funds.”

Helpful Report

“You having a laugh. never got my item and your requesting a review! I had to have a refund after you sent wrong item, then not sending correct item 6 weeks later had to get refund through PayPal resolution centre because you’d stopped responding communication was ok just never got the goods just lots of lame excuses. I’ve still got the lamps you sent me but the box is more use to me. If you don’t have them in stock you should say so. Also ANSWER YOUR DAMN PHONE!!!”

Helpful Report

“Where are they you took my money never received. I'm 75 you should be ashamed.”

Helpful Report

“I ordered 2light bulbs from Lamps2udirect and they sent me a different one to what I ordered. I sent it back as requested and I am still waiting for my refund. I cannot get through on the telephone so will never use this company again.”

Helpful Report

Hello Julia - Thank you for taking the time to leave us a review. We have checked your order and we definitely did not send you the wrong lamps. These were ordered in error, even though we urge people to check the dimensions in the product description, before ordering. We also have not received anything back from you, which will be why you have not been refunded. It's a shame you won't use us again, but in this instance it's difficult to see what we could have done differently.

Lamps2udirect.com is rated 4.5 based on 5,838 reviews