Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,681 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 2 starters on a next day service. Called them to be reassured that I'd definitely receive them and they didn't turn up until the day after when we no longer needed them. Refused to give us a refund and then argued with us before not responding to emails. Very poor quality customer service and unprofessional behaviour. We will never use them again.”

Helpful Report

Thank you so much for your feedback on your experience with Lamps2udirect.com. Fedex unfortunately were a day late delivering this item to you. We do make a note in our delivery information and on the checkout page regarding 'next day' deliveries this time of year, occasionally being delayed. I think this note/message was missed - But we are more than happy to have the items back for a full refund. We do advise this, but did not get a response from yourself. We are sorry this order did not work out.

“Had the stock I needed, easy to order & arrived quickly.”

Helpful Report

Thank you for your 5-star rating of Lamps2udirect.com. We are so glad you had the stock you needed, it was easy to order, and it arrived quickly. We appreciate your feedback and are thankful you chose to shop with us.

“Good price and product. Excellent packaging and prompt delivery. Recommended.”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! We are so glad to hear that you were pleased with our prices, products, packaging, and delivery. We really appreciate your kind words and recommendation.

“I had found it difficult finding the bulbs i needed but they had such a varied range I got just what I needed”

Helpful Report

Thank you so much David for your 5 star rating. I'm really glad you were able to find just what you needed with our varied range. It's feedback like this that makes all the work worthwhile!

“good value lamp - delivery was delayed but great customer service when i queried the delay and it arrived by when i needed it”

Helpful Report

Thank you, Steve, for your 4 star rating of Lamps2udirect.com! We appreciate you taking the time to leave your review. We're glad to hear that you got a good value lamp, even though delivery was delayed! We take customer service seriously, so we're pleased to hear that we were able to answer your query and get it delivered when you needed it. Thank you again!

“Great product and excellent delivery time by a reputable company, thankyou”

Helpful Report

Thank you so much for your 5-star rating, William! We appreciate your lovely words and we are glad that your experience with Lamps2uDirect.com was outstanding. Your feedback means a lot to us. We are proud when customers like yourself recognize our great product and excellent delivery time. Many thanks for your kind endorsement of our company.

“Very pleased with my order which arrived well packaged in good time. I have no hesitation in recommending them.”

Helpful Report

Thank you for your 5-star rating of Lamps2Udirect.com, Gill! We are so pleased that you were happy with your order and that it arrived well packaged in good time. We are glad that you would have no hesitation in recommending us and appreciate your positive feedback.

“Excellent service! What more could you want@”

Helpful Report

Thank you so much, D, for your 5-star rating of Lamps2uDirect.com! We greatly appreciate your loyalty and your kind comments about our excellent service. It means a lot to us that you are so satisfied with your experience. Thank you for being a valued customer!

“Quality product & excellent service”

Helpful Report

Thank you, Ralph, for giving us a 5-star rating for our company, Lamps2udirect.com! We are so pleased you are enjoying our quality product and excellent service. We are thrilled you're happy with our service and hope to hear from you soon!

“Great price for a lamp I really struggled to find.”

Helpful Report

Thank you so much for your kind 5-star review about Lamps2udirect.com! We are so pleased that you found a great price for a lamp that you had been struggling to find. We appreciate you choosing us and your loyalty as a customer.

“Quick delivery and the best price I could find.”

Helpful Report

Thank you, Jay, for your 5 star rating of Lamps2udirect.com! We appreciate your feedback on our quick delivery and best prices. We are so glad to have such a loyal customer like you. Thank you again for your support!

“Brilliant. Helpful on the phone and received the lights within 2 days. Very happy.”

Helpful Report

Thank you so much for your 5 star rating, Joseph! We really appreciate your support as a loyal customer. We're glad you were pleased with our speedy delivery, as well as our helpful customer service. We appreciate your loyalty and hope to continue to receive your business in the future!

“Excellent. Will use again soon.”

Helpful Report

Thank you so much Paul for your 5 star rating of Lamps2uDirect.com! We appreciate your loyal support and are delighted to hear that you will be using us again soon. Your feedback is greatly appreciated. Thank you again!

“Excellent ...!”

Helpful Report

Thank you so much for giving us a well-deserved 5-star rating on Lamps2udirect.com. We really appreciate your kind words! Excellent customer service is something we strive for at Lamps2udirect.com and we are thrilled that you experienced that in our store. Thank you for your outstanding review!

“The lamps arrived in good condition. I was informed that there would be a slight delay due to the number I ordered. Overall I was content with the service and would use again if I need further bulbs.”

Helpful Report

Thank you so much, David, for your 5-star rating of Lamps2udirect.com! We're glad to hear the lamps arrived in good condition, even with the slight delay due to the large order. We appreciate your kind words and we hope you'll shop with us again in the future if you need any more bulbs!

“Not worth buying these bulbs as they only lasted a couple of weeks and then blew . Will not be ordering these again”

Helpful Report

Thank you for your feedback, Christine. We are sorry that you are not satisfied with your order. We understand your disappointment in the bulbs only lasting a couple of weeks. We would really appreciate it if you could elaborate a bit more on your experience and what we can do to make things better. We value customer feedback and are looking to continually improve our products and service. Once again, thank you for taking the time to provide us with your feedback, Christine. We hope to be able to do better for you the next time. Please contact us directly - info@lamps2udirect.com.

“It took too long to arrive I rang sales asking when it would arrive no reply you sent me a discount 0f £5. Something not explaining what it was for and part of the order never arrived no explanation. If these are tide together then why not say so, your contact inside the worst I have seen. For 49 years I had ordered palates of bulbs ever month as we held over 165 different types of bulbs for displays churches most of them came from Bell as they were special larg bulbs mos of the stander one we’re from ring never once have I ever been treated like this. I know this order was peanuts But !”

Helpful Report

Thank you so much for your honest feedback, Terry. We cannot express how sorry we are for the issues you've been facing. Can you please contact us directly so we can resolve this for you - info@lamps2udirect.com. We have looked through emails but we can't see anything from you. Hopefully we can get this all sorted for you.

“Fab company. I have used many times and they are always so supportive and helpful on the phone.”

Helpful Report

Thank you Jenny for your 5-star rating of Lamps2udirect.com ! We are so glad to hear that you have had a great experience with us. As you mentioned, we strive to provide excellent customer service and are always happy to help. We appreciate the kind words and that you have used our company multiple times.

“Fantastic advice on the phone. Easy to order and next day delivery.”

Helpful Report

Thank you so much for your 5-star rating, Jason! We feel proud to know that we've been able to serve you well with our fantastic advice on the phone, easy ordering process, and next-day delivery. We truly appreciate your loyalty. Thank you again!

“Found the specialist lamp required for our extract hood, at a reasonable price, it was well packaged and arrived quickly. No hesitation in using Lamps2udirect again.”

Helpful Report

Thank you so much for your 5-star rating, Robert! We're delighted to know that you were able to find the specialist lamp required for your extract hood at a reasonable price. We're also glad that the package arrived quickly and in perfect condition. We look forward to serving you again at Lamps2udirect.com!

Lamps2udirect.com is rated 4.5 based on 5,681 reviews