Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,765 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

Write Your review

Tell us how Lamps2udirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good company - kept in the loop when goods were out of stock............”

Helpful Report

“Prices are too costly compared to other shops.”

Helpful Report

“Great customer service placed a order from Australia very helpfull with the delivery details.”

Helpful Report

“In summary, their shop window is nice and shows a very good range of products. In reality though, my last two orders have taken a few WEEKS to fulfil as - it transpires - their stock nowhere near matches their website. On both occasions, they have not updated me and I had to email & ask where the order was after several days. They replied with an open-ended "difficulty getting stock" email, after which I had no further updates for two weeks and had to email again. On each occasion, when the orders finally arrived, Lamps2udirect had not let me know they'd been dispatched, nor was there any apology. Because of this, I am now an ex-customer and I don't recommend them.”

Helpful Report

“Prompt responses good srvice”

Helpful Report

“Very good service”

Helpful Report

“First class service and polite helpfull staff.”

Helpful Report

“Excellent cannot Fault the bulbsAnd the packaging was brilliant and the Delivery was on time”

Helpful Report

“Unfortunately using Lanps2udirect was the worst decision that I made. I ordered items that were showed to be as in stock, received part of the order a week later. One of the tubes were broken, the lamps were well packaged, so I don't believe it was due to the delivery. I sent an email to cancel part of the order, as I had to purchase the items locally to complete a job over a week from purchase date, some more items arrived a couple of days after that email with a response that they did not receive my cancellation email. I asked for a refund for the items that I didn't receive and the broken tube, the amount refunded didn't match the amounts paid for the items not received. I have tried numerous times to contact them via phone, and I have sent emails asking them to contact me to resolve the issue. Due to being a VAT registered company I require VAT invoices and credit notes, which I requested via email and no response. I always judge a company by how they respond to resolve issues that may arise, in this case it has been extremely poor, and I feel I have been left no option but to contact my bank for further advice to retrieve my outstanding funds.”

Helpful Report

“You having a laugh. never got my item and your requesting a review! I had to have a refund after you sent wrong item, then not sending correct item 6 weeks later had to get refund through PayPal resolution centre because you’d stopped responding communication was ok just never got the goods just lots of lame excuses. I’ve still got the lamps you sent me but the box is more use to me. If you don’t have them in stock you should say so. Also ANSWER YOUR DAMN PHONE!!!”

Helpful Report

“Still waiting for delivery of order 4 weeks ago”

Helpful Report

“Great price,quick delivery, no hassle. Exactly what I wanted.”

Helpful Report

“The items arrived as promised .and at an excellent price. Will a;ways try and purchase again.”

Helpful Report

“Good product delivered promptly.”

Helpful Report

“Again, a helpful service. The prompt despatch is also much appreciated”

Helpful Report

“My order was lost in the post for quite some time. It took a while for them to get the bulb returned by Royal Mail and only then I was sent a replacement. I would have preferred one sent in the meantime. As it was only a low value item. It did come promptly on the second attempt.”

Helpful Report

“I ordered a product on 11th January to which I thought was a stock item. Having had zero correspondence from them I called on 6th February to enquire where my order was. I had a very civilised and polite conversation with a representative explaining they still had no stock of this product but we’re expecting delivery late February. I have accepted this and await the goods. I’m disappointed that I have to wait this long without any correspondence from them whatsoever.”

Helpful Report

“Had everything I needed and very quick delivery.”

Helpful Report

“Excellent delivery at a competitive cost for the product. Will be using this company again.”

Helpful Report

“Great supplier. Have used many times and always a great service”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,765 reviews