Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,681 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was an issue with this order, but I cannot fault the communication over this or the way it was dealt with. 11/10!”

Helpful Report

“Very poor service from Lamps2udirect. I ordered some lamps which turned out not to be in stock which was not made clear at the time of purchase. After waiting a week with no goods or updated I emailed and was told that the lamps would be in on the Friday and I would have them the following week. After waiting another week and another email I was informed that the lamps were sent out and should be with me “imminently” , two days later I received a dispatch notification for the lamps !! . As an electrician I need companies I can trust and rely on , Lamps2udirect are not one of those.”

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“they arrived as promised no problem”

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“God price swift delivery”

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“Very very good”

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“Couldn't find square bulbs anywhere else online! Delivered within 2 days. Very happy.”

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“I have used this company several times now. They always have given me help and advice for the exact product I need for my home. It arrives well packaged and I've never received damaged items”

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“Best price I could find for Smilight tubes. They were delivered within 2 days.”

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“No issues. What I ordered delivered with no fuss.”

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Thank you so much for your amazing 5 star review! We are delighted to hear that you are having a great experience with Lamps2udirect.com with "no issues" and that what you ordered was delivered with no fuss. Thank you for being a loyal customer of ours and we really appreciate your commitment to us. We would be honored if you were to come back and shop with us again!

“Not a great experience with Lamps2udirect.com. I ordered lamps and after a week or so of no delivery or correspondence I email and was told the lamps were not in stock and would be in on the Friday. After a further week still no delivery or correspondence another email sent and I was informed that goods were dispatched and should be with me imminently !! Two days later I get a your good have been dispatched email. Finally the goods arrived. Not a great service and as an electrical contractor I need a company I can rely on.”

Helpful Report

Thank you for taking the time to share your experience with Lamps2udirect.com. We apologize that our services did not meet your expectations and we understand how difficult and disappointing it was for you not to receive your goods in time. We would love to hear back from you and learn more about what we can do to make this right and how to improve our services and customer experience.

“I bought the wrong product and e-mailed and ask if I could exchange them for the correct size or reimburse me.. I sent the bulbs back but got no further response from the company.. after an initial reply, I was then ignored. So my purchase was a total disaster which cost me money and nothing at the end to show for it . Therefore I can only say that my experience was very poor..”

Helpful Report

Thank you for taking the time to share your experience with Lamps2uDirect.com. We appreciate your input and apologize for the issues that you have encountered with your purchase. We can understand your frustration due to not finding the right product and not receiving a response after the product has been sent back. It is unfortunate that we were not able to deliver the service that you expect from us and we are sorry that this has caused you a problem. We would really appreciate it if you could tell us how we could have improved things and made your purchase more satisfactory. We care about our customers, and we would like to take a moment to make sure that this doesn’t happen again. Thank you again for bringing this to our attention.

“Well packaged quality product despatched quickly”

Helpful Report

Thank you so much for your 5 star rating of Lamps2uDirect.com! We are so pleased to hear that you have had a great experience with us and that your product was well packaged, of good quality and despatched quickly. We appreciate your kind words and hope to serve you again in the future!

“Excellent service and would use them again should I require some replacement lamps”

Helpful Report

Thank you so much for your 5 star rating and excellent review of Lamps2udirect.com. We really appreciate your business and it is great to hear that our excellent service is satisfactory to you. We look forward to having you back as a repeater customer in future should you ever need to replace any lamps. Thank you!

“Arrived quickly and well packaged”

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“never got the bulbs that i ordered just got a no notice refund”

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Thank you for feedback, although, we have no idea who you are? Did you try contacting us before leaving the review? If so, we could have resolved this for you. I would assume we were not able to complete your order, so issued a refund. We would usually send an email to confirm this, but it may be in your junk/spam folder. We have no idea who you are though, so get in touch so we can clarify - sales@lamps2udiurect.com

“Great service”

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Thank you so much for the 5-star rating and for coming back to Lamps2uDirect.com - we really appreciate you! We strive to provide great service, and we believe that your repeat business is testament to that. Thank you again for your support!

“I bought 2 bulbs just to try them. They are exactly as described. I will definitely be buying more 👌”

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“Good price”

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Thank you Robert for your 4 star rating of Lamps2udirect.com! We are so glad to hear that you found our prices to be good. We strive to provide the best products at competitive prices. Thank you for choosing us!

“Good value and fast, prompt service. Thank you.”

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Thank you so much for your 5-star rating of Lamps2uDirect.com! We really appreciate your kind words about our good value and fast, prompt service. We thank you for being a loyal and repeating customer!

“Easy to order and it arrived in good time. I'm hoping that this brand lasts better that the last lot which came from B&Q!”

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Lamps2udirect.com is rated 4.5 based on 5,681 reviews