Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.50

4.5 Rating 5,765 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,765 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

Write Your review

Tell us how Lamps2udirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery on time and well packaged”

Helpful Report

“Good service”

Helpful Report

“The lamp has gone after only a few hours use”

Helpful Report

“Excellent quick service in time suggested,”

Helpful Report

“Excellent light would have got 5 stars if I didn't have to chase delivery.”

Helpful Report

“Very efficient and responsive service”

Helpful Report

“I wanted to like this Company, but unfortunately I wasn’t impressed. I ordered Osram lamps, and, without letting me know, they substituted another manufacturer’s product without asking me first. I ended up having to return the lamps and waited quite some time for a refund. Friendly communication though, so maybe I was just unlucky.”

Helpful Report

Thank you so much for taking the time to let us know about your experience with Lamps2udirect.com, Alan. We apologize for what happened with your order of Osram lamps being substituted without our notification. We highly value your feedback and appreciate you passing it along to us. We are sorry for the inconvenience and trouble caused. Is there any way we can make this up to you and improve your experience with us?

“Very quick and helpful service.”

Helpful Report

Thank you so much for the 4 star rating, Margaret! We're so glad to hear you had a very quick and helpful service. It really means a lot to us that you keep coming back to Lamps2udirect.com. Thank you for your loyalty!

“I have not received my lamps still after 4+ weeks”

Helpful Report

Hello Mark, Your order was for out of stock items - We do not list them as in stock. We will get the order cancelled and refunded for you. I hope you manage to find someone with these 'In stock'

“Purchase , and delivery went well no problems at all, would use again.”

Helpful Report

Thank you so much Sheena for your 4 star rating of Lamps2udirect.com! We are so glad to hear that both your purchase, and delivery went well with no problems at all - we're always here to help! We look forward to providing you with more great service in the future.

“Very good service indeed. Many thanks.”

Helpful Report

Many thanks Philip for taking the time to leave us a 5 star rating. We are delighted to know you had such a pleasant experience! Very good service indeed. Many thanks.

“As I explained in my recent e-mail: I've not yet received my lamp nor have I received a reply. Consequently rather difficult to carry out a review.”

Helpful Report

Hello Michael, This lamp was listed for 'Pre-Order' when you purchased online. The delivery schedule was delayed so we issued a full refund. We are surprised to read your review regarding not receiving a reply. Please check your spam folder and also your bank. We have issued a full refund.

“Well packed and delivered promptly.”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com. We are so glad you heard that our lamps were well packed and delivered promptly. We really appreciate your feedback.

“Always good service and price”

Helpful Report

Thank you so much, Matthew, for your amazing 5 star rating of Lamps2UDirect.com! It's great to know that you had a great experience with our products & services and always enjoy our good service and price. We really appreciate your loyalty and thank you for returning to our store.

“You were able to supply a hard to find lamp which was a perfect LED replica of some forty year old fluorescent lights in my Tapley teak furniture.”

Lamps2udirect.com 5 star review on 14th May 2023

Helpful Report

Thanks so much for the amazing 5 star review, Michael! We are so glad you were able to find the perfect LED lamp with us. We are thrilled that you were satisfied with the product and service – it always pleases us to know that our customers are happy with their purchases. Thank you for being a repeating customer – we look forward to seeing you again soon!

“ordered and delivered on time”

Helpful Report

“Good service, will use again.”

Helpful Report

Thank you, Iain, for your 4-star rating of Lamps2udirect.com. We appreciate you taking the time to review our services and are thrilled to know that you had a great experience with us. When you mentioned "Good service, will use again," this is exactly what we aim for - high quality service, and for loyal customers to continue to choose us. We look forward to serving your lamp needs again soon!

“Have used Lamps2udirect many times and they have helped me and never let me down”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com, John! We really appreciate your confidence in us. It means a lot to us that you have used Lamps2udirect many times and that we have never let you down. We thank you for being a loyal and repeating customer.

“Wouldn't order from you again. Still don't have the correct bulb for my night light after calling them. Short in the order then replacing the bulb with same one that I already ordered. I give up.”

Helpful Report

Hello Joy, Does this relate to the order you placed in error? You were using low voltage lamps in a 240 volt fitting? What lamp did we send that was incorrect? Hopefully we can resolve this for you.

“You took an order for stock you did not have and then did not provide any form of communication regarding the order until I contacted you to ask where why nothing had been delivered. I award 2 out of 5 rather than one because you refunded the cost quickly and efficiently.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,765 reviews