Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not bad, excellent customer service but they didn't have the parts I wanted despite me ordering them and waiting. I received a refund and shopped elsewhere - they had the parts in stock and had them in my hands in the same time it took Lamps2udirect to inform me that my parts would take a while to get to them from their supplier.”

Helpful Report

“Bulb took a few weeks to be delivered - when chased got feedback”

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“Service was good but delivery of flourescent tubes was a disaster. 5ft tubes were smashed in transit.&”

Helpful Report

Thanks so much for the feedback, Jeff! We're always delighted to hear from our customers and we appreciate you taking the time to review your experience with Lamps2udirect.com. We are committed to providing the best service to our customers and providing the highest quality product. We value your satisfaction and hope you found your shopping experience easy and enjoyable. If you ever need help or advice, please reach out to us. Thank you!

“Yes it was / they were OK”

Helpful Report

Thank you so much, Christine, for your kind words about Lamps2udirect.com. We take a lot of pride in providing reliable assistance to our customers - from offering helpful advice to accommodating special requests. We're so pleased to hear that your experience with us was a positive one. We hope we can help you with any future lamp needs. Please don't hesitate to reach out if you need any additional help or have any questions for us.

“The lamps took an extremely long time to be delivered. The back room staff were helpful”

Helpful Report

Thank you so much for your kind words, Shaun! We are sorry for the delays on your order. We hope you are happy with the items supplied and glad we managed to get there eventually. As discussed our smaller orders are despatched via Royal Mail and this time of year, we do unfortunately experience delays. We sent you two deliveries out on a 24 hours/first class service which took three days to get to you - This is not acceptable and usually does not happen any other time of the year. Thank you for your patience.

“Item arrived on time. Expensive postage though for such an inexpensive, small item. However, I was unable to find the bulb needed elsewhere.”

Helpful Report

Thank you for taking the time to share your feedback about Lamps2udirect.com with us, John. We take customer satisfaction seriously and we’re glad to hear that you’ve had a great experience shopping with us. We strive to always provide high-quality products and services at the most competitive prices. We also offer personalized customer support to ensure that any issue or question is addressed quickly and accurately. Our standard delivery charge is £4.50 if your order is below £45 and is advised prior to ordering. We also offer free UK delivery on all lighting orders over £45.00 on our site - www.lamps2udirect.com.

“First lamp used failed to work”

Helpful Report

Thank you so much, Jim, for your kind feedback about Lamps2udirect.com! We are genuinely glad to know that you've had a successful and enjoyable shopping experience with us. We take great pride in offering a wide variety of quality products at great prices, and we are dedicated to providing excellent customer service. We love hearing reviews like yours that let us know we are doing something right. If you ever need help with something, please don't hesitate to reach out to us. Please get in touch with us directly regarding the faulty lamp. Thanks again for your review - we sincerely appreciate it!

“Unfortunately two of the bulbs failed to light.”

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“As they did not have the product they refunded very promptly.”

Helpful Report

Hey Hilary, Thank you so much for your feedback on Lamps2Udirect.com! We are glad to hear that you have had a good experience with us so far. We strive to provide our customers with great products at competitive prices, quick and reliable shipping, and excellent customer service. We appreciate you taking the time to leave us your review and we are glad that it was a positive one. If you ever need any assistance with an order, don't hesitate to reach out to us. We are dedicated to making sure our customers are 100% satisfied. Thanks for choosing Lamps2Udirect.com! Regards, Lamps2Udirect Team

“Product good, delivery far too slow.”

Helpful Report

Dear David, Thank you for your review of Lamps2Udirect.com - we really appreciate your feedback! It's great to hear that you are satisfied with our selection and the quality of our products. We strive to provide our customers with the utmost in convenience and customer satisfaction, and we're so glad that you have found that to be true. If there is anything else we can do for you, please don't hesitate to reach out and let us know. Thanks again for your review, and for being a customer of Lamps2Udirect.com. Best regards, The Lamps2Udirect.com Team

“Was unable to supply the part I ordered but quickly refunded once this was recognised”

Helpful Report

Thanks so much for your feedback, Matthew. We really appreciate your positive review of Lamps2udirect.com. Customer service is very important to us, so it's great to hear that we are providing our customers with a hassle-free shopping experience. We strive to make sure our customers are happy, so if there is anything we can do to improve your experience, we invite you to reach out to us anytime.

“Delivery took a lot longer than expected, Item good”

Helpful Report

“Good service. But waited about 10 days and didn't receive the bulbs, rang up to be told only had 2 in so held the order until could complete the order. It would have been good to have had an e-mail informing me of the delay.”

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“Lengthy delay in getting order due to it being out of stock and I was not advised of that till I called them. Otherwise good.”

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“The bulbs I bought were exactly what I required but speed of delivery and communication is not good. It was 10 days after I ordered and enquired as to the status of my order, that customer services replied, saying they weren't in stock and had to be ordered - although it said in stock when I ordered. Suddenly the stock was there and the order dispatched 2 days later. This has happened for each order and it seems unless you chase the order, it is delayed until you enquire. I might be wrong in my assumption but strange it's happened each time I've ordered from this company.”

Helpful Report

“Ordered a led strip light for my kitchen, this replaced my old dull looking strip light. Wanted a brighter longer lasting LED which also is cheaper on the electricity to dave money as well. This is a good light bright and arrived in great condition. (Usually find glass or fragile items, aren't handled correctly, and arrive broken) But not in this case”

Helpful Report

“Didn't tell me they were out of stock till I rang them chasing delivery.”

Helpful Report

Thank you so much for the feedback, DAVID! We are truly thrilled that you found our website to be helpful and easy to use. We are always striving to make our customers happy, and appreciate reviews like yours. If you ever need help or have any questions, please feel free to reach out to us and we will do our best to assist you.

“Wouldn't order from you again. Still don't have the correct bulb for my night light after calling them. Short in the order then replacing the bulb with same one that I already ordered. I give up.”

Helpful Report

Hello Joy, Does this relate to the order you placed in error? You were using low voltage lamps in a 240 volt fitting? What lamp did we send that was incorrect? Hopefully we can resolve this for you.

“I was not made aware of the additinol charges when placing the order, (Post to Ireland-import charges)”

Helpful Report

Thank you so much for your review of Lamps2udirect.com! The information regarding additional payment for overseas delivery is advised in our delivery information and terms and conditions. The address section on our site also defaults to UK, which is usually picked up by Export clients before ordering. I am sorry you missed this. Unfortunately, we are unable to cover international delivery charges for domestic prices. In case you have any further questions or queries, don't hesitate to reach out to us. We are always ready to help.

“They have a pretty good range, and their website is excellent and they're very helpful, but in my case, it took a long time to get my purchases.”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,838 reviews