Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You are asking for a review, I am still awaiting for delivery”

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“Ordered 5ft tucked, received 4ft tubes .sent 4ft back, at own expence heard nothing since. Did I get a refund???????”

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“Waited 4-5 weeks”

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“yet to receive the bulbs I ordered weeks ago”

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Dear Nick,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Lamps2udirect.com. We truly appreciate customers like you who kindly share their thoughts and help us improve our services. We sincerely apologize for the inconvenience you have faced in not receiving the bulbs you ordered from us weeks ago. This is certainly not the level of service we aim to provide, and we want to assure you that we take your concerns seriously. In order to make things right, we would like to ask for your assistance in resolving this matter. Could you please provide us with your order details, so that we can investigate and take appropriate action? Please email us (info@lamps2udirect.com) We want to ensure that you receive the bulbs as soon as possible and prevent any similar issues from occurring in the future.

“Couldn't deliver order”

Helpful Report

Thank you so much for taking the time to provide feedback on your experience with Lamps2udirect.com. We really appreciate your input and value your opinion as it helps us better serve our customers. First of all, we sincerely apologise for the inconvenience caused by our inability to deliver your order. We understand how frustrating and disappointing it must have been for you. To ensure that this issue doesn't occur again in the future, we would love to hear more details about what went wrong. Could you please let us know the specific issues you faced during the delivery process? Your insights will enable us to address any gaps in our system and improve our overall service. We value you as our customer and would like to extend our assistance in resolving this matter for you. Please feel free to reach out to our customer support team, and we will be more than happy to assist you. Thank you again, John, for your valuable feedback and for giving us the opportunity to improve. We look forward to hearing from you and working towards making your experience with Lamps2udirect

“I bought some 4-pin to screw bulb adapters. They didn't work and the screw bulbs failed to light up.”

Helpful Report

Hello Ian - If you have been using 4-Pin fluorescent lamps, these will run from control gear (ballast etc) Standard lamps or LEDs do not run from control gear, so if you are using one of these lamps to convert, that will be why you are experiencing issues. We have not heard from you directly regarding this issue, but we would be happy to have these back, if you cannot use them?

“I still have yet to receive my items as well as no response to my questions regarding where they are at, ordered a little over a month ago now. Paid extra for shipping to the states. Would be nice for a representative to reach out as I have tried.”

Helpful Report

Dear Brandon,Thank you so much for taking the time to share your feedback about your experience with Lamps2udirect.com. We sincerely appreciate your valuable input and apologize for any inconvenience caused. We are truly sorry to hear that you have not yet received your items, and we understand your frustration regarding the lack of response to your questions regarding the whereabouts of your order. It is certainly not the experience we strive to provide to our customers. We sincerely apologize for any delay or lack of communication you have encountered during this process. Please email us directly - info@lamps2udirect.com. Once again, we appreciate your feedback and your patience. We assure you that we are committed to providing you with the best possible service and a satisfactory resolution to this matter. We look forward to hearing from you soon.

“Order has still not arrived”

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“The worst product you could buy. Don’t make the mistake to buy it. Doesn’t do anything and is useless.”

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“Ordered lamp shades that said they were in stock, turns out they had a wait time of 2 months… then took a week to refund.”

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“Poor service”

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“Bought light bulbs and every one of them only lasted a day after only being on for short times not even hours long!!”

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“I never recieved the lightbulbs,abd you refused to refund me,im going to trading standards because I have proof the order was delivered elsewhere, the parcel didn't have my correct address on it either, PayPal also refused my claim saying it has been delivered, unfortunately it was NOT DELIVERED TO MY ADDRESS,or anywhere near my address, check the address on the parcel label and check the address you should of sent it to.Its disgraceful that you treat customers this way,I entered into contract with you as soon as i paid for the parcel ,it's then your responsibility to ensure the correct address is on the parcel label and to ensure I receive the goods I paid for or recieve a full refund, the amount paid was minimal but because of the way ive been treated by you and PayPal I'm taking whatever steps necessary to either recieve the goods or recieve a full refund. I have proof that I never received the goods. I'm disgusted with your company.”

Helpful Report

“No comment, will never try to buy again in the future.”

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We would like to express our sincerest gratitude for taking the time to provide us with your feedback regarding your experience on Lamps2udirect.com. Your opinion is highly valuable to us, and we truly appreciate your openness and honesty. We sincerely apologise for any inconvenience or disappointment that you may have encountered during your visit to our website. Rest assured, it is never our intention to leave our customers with a negative impression. We apologize if we fell short of your expectations in any way. We would like to address the issues you mentioned in your review, particularly the statement "No comment, will never try to buy again in the future." We genuinely regret that you have reached this conclusion and would like to better understand the reasons behind it. Could you kindly provide us with more specific details about the particular challenges or concerns you encountered? We are eager to learn from our mistakes and improve our services to ensure a more positive experience for our valued customers like you. Once again, thank you for sharing your thoughts with us. Your feedback is crucial in helping us identify areas for improvement and better serve our customers. We genuinely value your business and hope to have the opportunity to make it up to you in the future. If there is anything further we

“The bulbs they sent didn't work”

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“Pessimo acquisto nell’ordine ,mancava del materiale”

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“I still haven't recieived them, have been waiting weeks. The company now informs me I will have to wait a further 2 months”

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“There was no problem with the online service of Lamps2u but DPD, their delivery company, was a disgrace. After a week, I contacted Lamps2udirect who investigated. DPD claimed they had tried to deliver, which they clearly had not. It took a further 4 days to actually receive the lamp. No I would not use this company again unless they change their courier. A big disappointment!”