Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,681 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 1st November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“all very good”

Helpful Report

“Quick efficient service,goods as advertised”

Helpful Report

Thank you TobyJ for your 5 star rating of Lamps2udirect.com! We appreciate your feedback that we have quick, efficient service and our goods are always as advertised.

“Received within 2 days. Fuss free and easy to order.”

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Thank you so much, John, for your fantastic 5 star rating of Lamps2udirect.com! We really appreciate your positive feedback about how your order was received within 2 days with a fuss free and easy ordering experience. We are grateful that you are a loyal customer and we look forward to serving you again!

“I was looking for bulbs for outside garden lights purchased many years ago and they were able to supply them, no problem. The delivery time was excellent, the price was also very good. Thanks.”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! We are delighted to hear you were able to find the bulbs for your garden lights without any problems and appreciate your positive feedback regarding our delivery time and pricing. It is customers like you that keep us striving for excellence. Thanks again!

“Exactly as ordered.”

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Thank you for your 5-star rating of Lamps2udirect.com. We're thrilled to hear that your order arrived Exactly as ordered. We appreciate your support and kind words.

“Excellent.”

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Thank you so much, Gary, for your 5 star rating of Lamps2udirect.com! We are delighted that you are a loyal customer and appreciate you taking the time to leave such an excellent review. Your positive feedback is greatly appreciated!

“Order delivered in good time as as specified”

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Thank you, John, for rating Lamps2udirect.com with 4 stars! We are glad to hear that your order was delivered in good time and as specified. We appreciate your feedback and look forward to serving you again soon.

“I ordered my item on the Tuesday and was delivered the following day. Good customer service,and friendly advice always”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! It is so great to hear that you received your item the very next day and experienced such great customer service and friendly advice. We really appreciate your kind words and we hope you enjoy your lamp!

“Great service. Very helpful gentleman on the phone and my lamps were delivered very quickly. Thank you so much.”

Helpful Report

Thank you Katie, we really appreciate your 5 star rating. We are glad to hear that you had great service and that your lamps were delivered quickly. We appreciate your kind words and thank you for your patronage.

“Excellent delivery time and good technical advise over the phone.”

Helpful Report

Thank you so much John for your wonderful 5 star rating of Lamps2udirect.com! We are so happy to hear that you were pleased with our excellent delivery time and good technical advice over the phone. We really appreciate it and are thankful for your loyalty!

“speedy service”

Helpful Report

perspective.Thank you so much for your 4 star rating of Lamps2uDirect.com. We are delighted that you have had a positive experience with us and appreciate your feedback. We are particularly pleased that you have found our speedy service to be so helpful.

“Horrible customer service, especially by Martin from their team, first they stall with dispatching my order during several working days, ignore my email, then when i called them, Martin promised it would be dispatched that day ( although he denies it, but he's lying i can prove that ), and then cancels my order, and mocks me, for pointing out his failed promises, and taunts me, saying "He's not sure what he could have done better ", despicable attitude by this company, and by Martin specifically. And as for your again dishonest reply Martin, you cinically claimed you're "unsure" where a promise was made, you claimed to me on the phone several times, that i will get an email notification about the dispatch by Tuesday evening, i can objectivly prove that, you are again being deliverately cinical and dishonest about, and you're not "confused" at all, you know damn well what you did; Also there was nothing preventing you from dispatching it on Monday, or Tuesday morning, as 95% of businesses in the UK do; Furthermore you never bothered to reply to my email about the order status i sent in Monday, how conveniently you omitted that in your reply, from what i read here there were at least 20 other reviews that complained about similar behavior from your regarding missing dispatches and delays.”

Helpful Report

Sometimes as a business we get things wrong. This was not one of those occasions. We appreciate the time you have taken to leave us a review (s) (You have left reviews on a few different platforms now) but this is not what happened at all. To summarise, we do not make 'promises' on deliveries. As a small business, we are reliant on third parties to deliver our goods. There are always (rarely) things that could go wrong with Royal Mail and Fedex deliveries, so we are careful not to make promises, although, we always do our best to despatch items on time and in this case, we would have done. Your order was placed on a Sunday night and was due for despatch on Tuesday - Not 'several days' after. Furthermore, you selected our standard delivery, which is a 5 working day delivery schedule. You would have received the items comfortably within this timeframe. You opened a PayPal dispute on the Wednesday and we immediately issued a refund. It's very hard to see why you are so upset in these circumstances. Hopefully you managed to find these lamps somewhere else.

“Excellent help in changing lamps that are now discontinued”

Helpful Report

Thank you so much for your 5 star rating of Lamps2udirect.com! We really appreciate your kind words and you taking the time to review us. We are glad to have been able to provide you with excellent help in changing lamps that are now discontinued.

“Great service”

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Thank you so much, Gary for your 5 star rating of Lamps2udirect.com. We are overjoyed to have your recognition of our great service!

“Delivered correct product as ordered (T fluorescents). Very well packed. Delivery notices received and allowed rebooking of slot to suit.”

Helpful Report

Thank you for your 5-star rating of Lamps2udirect.com! We're glad to hear that you were able to get your T fluorescents delivered and that you were pleased with the condition they arrived in as well as our delivery notices and rebooking slot services. We look forward to meeting your lighting needs again soon!

“Hi It ashame the lamps are not Phillips or general electric or bell or osram or edison We will see how they go . This will be a test for changing over from 32w”

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“All quite straight forward, placed my order, for a 16 watt switch start choke, which arrived a few days later, the unit was well protected, in the parcel that it came in. One Happy Customer.”

Helpful Report

Thanks for your great review, Andrew! We're glad everything was quite straightforward for you. We hope you enjoy your 16 watt switch start choke and were satisfied with the secure packaging that it arrived in. Thank you for being a happy customer!

“Excellent product, promptly delivered, thank you.”

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“They responded straightaway when Royal Mail had not delivered a parcel after over three weeks and very kindly sent a replacement. They also offer very good value.”

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“Weeks for my delivery to come in 3 parts and poor comms”

Helpful Report

Thank you for taking the time to give your feedback regarding the service you have received from Lamps2udirect.com. We apologize for the issues you experienced with the delivery of your items taking 3 weeks and the lack of communication about it. We strive to provide great customer care and want to ensure your satisfaction. Could you please tell us how we can make things better for you next time? Your input really matters to us and we are grateful for your insights. Thanks again for your review, Richard.

Lamps2udirect.com is rated 4.5 based on 5,681 reviews