Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order 2 starters on a next day service. Called them to be reassured that I'd definitely receive them and they didn't turn up until the day after when we no longer needed them. Refused to give us a refund and then argued with us before not responding to emails. Very poor quality customer service and unprofessional behaviour. We will never use them again.”

Helpful Report

Thank you so much for your feedback on your experience with Lamps2udirect.com. Fedex unfortunately were a day late delivering this item to you. We do make a note in our delivery information and on the checkout page regarding 'next day' deliveries this time of year, occasionally being delayed. I think this note/message was missed - But we are more than happy to have the items back for a full refund. We do advise this, but did not get a response from yourself. We are sorry this order did not work out.

“Not worth buying these bulbs as they only lasted a couple of weeks and then blew . Will not be ordering these again”

Helpful Report

Thank you for your feedback, Christine. We are sorry that you are not satisfied with your order. We understand your disappointment in the bulbs only lasting a couple of weeks. We would really appreciate it if you could elaborate a bit more on your experience and what we can do to make things better. We value customer feedback and are looking to continually improve our products and service. Once again, thank you for taking the time to provide us with your feedback, Christine. We hope to be able to do better for you the next time. Please contact us directly - info@lamps2udirect.com.

“Made order very easily, payment taken no problem. I had to contact them after 2xweeks to say I had no information and no product. Emailed back to tell me, oh sorry that item is out if stock and we had to reorder we will gave them in a week, then you will get yours. Very Dissapointed communication was extremely poor. 4 weeks later product arrived. Will not order again.”

Helpful Report

Thank you for taking the time to review your experience with Lamps2udirect.com. We're sorry for any disappointment caused due to out of stock items and poor communication. We understand how frustrating this must have been and would like to make it right. Could you please provide us with more detail as to what the communication issue was so we can better improve our service? We greatly appreciate your feedback and hope that we can provide a better experience moving forward.

“Telephone service was great but both tubes were shattered in transit. Maybe you need to get on to Royal Mail over this.”

Helpful Report

Thank you Adam for taking the time to share your experience with Lamps2udirect.com. We appreciate your feedback and are sorry to hear that the two tubes were shattered in transit, despite the great telephone service you received. Can you tell us more about how this happened and what we can do to make things better?

“i ordered my bulbs 6 weeks ago. still no bulbs HELP..”

Helpful Report

Hello Roger, As advised, these lamps are listed for 'Pre-Order' We have contacted you with a delivery schedule, but please let us know if you would prefer to cancel and we will arrange a full refund.

“Did not deliver by date promised. Had to chase them.”

Helpful Report

“Guten Tag Keine Lieferung der Ware bekommen 3 Wochen gewartet, danach habe ich die Bestellung storniert.”

Helpful Report

“Have still not received my order. Martin has been very good & is a credit to your company but I would rate you more If I had received my order”

Helpful Report

Thank you so much for taking the time to share your feedback and experience with Lamps2udirect.com. I am sorry to hear that you have still not received your order. We are committed to providing our customers with an outstanding level of service and I apologize that we have not met your expectations in this instance. Thank you again for your honest feedback.

“500w.GES lamps. Ordered 9. 2 arrived smashed in the box due to poor packaging The lamps do not look very well made I do not expect them to last long. I would rather pay more for a quality product.”

Helpful Report

Thank you for taking the time to give us feedback on your experience with Lamps2udirect.com, Colin. We are incredibly sorry that two of your lamps arrived smashed in the box due to poor packaging. It sounds like you are not happy with the quality of the lamps and do not expect them to last long. We understand that you would rather pay more for a quality product, but these lamps are only made by a limited amount of manufacturers now. We sell these lamps on a regular basis and rarely have issues. We are confident you will not have any problems. We take every customer's feedback very seriously, so please let us know how we can make things better for you. We would love to have the opportunity to turn this experience around and improve the level of satisfaction that you have with Lamps2udirect.com. Thank you kindly for your review.

“Horrible customer service, especially by Martin from their team, first they stall with dispatching my order during several working days, ignore my email, then when i called them, Martin promised it would be dispatched that day ( although he denies it, but he's lying i can prove that ), and then cancels my order, and mocks me, for pointing out his failed promises, and taunts me, saying "He's not sure what he could have done better ", despicable attitude by this company, and by Martin specifically. And as for your again dishonest reply Martin, you cinically claimed you're "unsure" where a promise was made, you claimed to me on the phone several times, that i will get an email notification about the dispatch by Tuesday evening, i can objectivly prove that, you are again being deliverately cinical and dishonest about, and you're not "confused" at all, you know damn well what you did; Also there was nothing preventing you from dispatching it on Monday, or Tuesday morning, as 95% of businesses in the UK do; Furthermore you never bothered to reply to my email about the order status i sent in Monday, how conveniently you omitted that in your reply, from what i read here there were at least 20 other reviews that complained about similar behavior from your regarding missing dispatches and delays.”

Helpful Report

Sometimes as a business we get things wrong. This was not one of those occasions. We appreciate the time you have taken to leave us a review (s) (You have left reviews on a few different platforms now) but this is not what happened at all. To summarise, we do not make 'promises' on deliveries. As a small business, we are reliant on third parties to deliver our goods. There are always (rarely) things that could go wrong with Royal Mail and Fedex deliveries, so we are careful not to make promises, although, we always do our best to despatch items on time and in this case, we would have done. Your order was placed on a Sunday night and was due for despatch on Tuesday - Not 'several days' after. Furthermore, you selected our standard delivery, which is a 5 working day delivery schedule. You would have received the items comfortably within this timeframe. You opened a PayPal dispute on the Wednesday and we immediately issued a refund. It's very hard to see why you are so upset in these circumstances. Hopefully you managed to find these lamps somewhere else.

“The lamps I ordered didn't work, both the first one and then the replacement one. Must have come from a batch that had been dropped in transport or something.”

Helpful Report

“Delivery was good no problems there. Two bulbs were installed on blew within 10 seconds. Given the cost of post & packaging, it was not worth my while to return it”

Helpful Report

“No happy, I paid for lamps and paid delivery, heard nothing in weeks and got no lamps!!!”

Helpful Report

“Item not received”

Helpful Report

“Ordered two undercupboard fluorescent lights and both arrived broken”

Helpful Report

Thank you for your honest review of Lamps2udirect.com. We appreciate your taking the time to let us know about your experience. We apologize that the two under-cupboard fluorescent lights you ordered arrived broken. We strive to provide the highest quality customer service and product delivery so we’d love to hear how we can make it up to you. Have you contacted us directly about getting replacements?

“Bought 4 lamp bulbs, each only lasted for a few days, waste of money.”

Helpful Report

“urged to spend more money and qualify for free delivery Then was told there would be a £25 delivery surcharge after I had paid for the goods. I cancelled the order and am awaiting a refund”

Helpful Report

“Not able to supply bulbs ordered.”

Helpful Report

“Got the tube ordered unfortunately the job it was for was put back 10 days the package wasn’t opened Opened the package to check the tube it was smashed to bits just before going to the job l Rang lamps2 u direct they said no chance of a replacement goodbye”

Helpful Report

“All bulbs blew as soon as switched on, company wouldn’t do anything as id deleted email with order number on, Don’t Waste Your Money like i did”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,838 reviews