Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Slow delivery, extremely well packaged but unfortunately the bulb only lasted one and a half days. I don’t know if I have been extremely unlucky or not but could i dare consider buying another? … way too expensive to try again, sorry”

Helpful Report

“Ordered lamps in November, but no delivery by mid-December. Emailed to query to be told lamps just arrived in stock and will be with me in 3 or 4 days - no indication of delay when ordering or in confirmation. Still, no lamps by Early January so requested a refund, which wasn't processed until I asked again a week later. In the meantime, I ordered the same product from a competitor's website which was delivered the following day.”

Helpful Report

“Ordered bulbs on 9th December. As of 12th January these still haven't been delivered and the supplier refuses to answer queries on the matter meaning that I am having to escalate to my credit card company.”

Helpful Report

“I am yet to receive the product Order No: L2U-1222-165875 CUSTOMER INFORMATION JOHN MITCHELL 90 VERDON STREET WILLIAMSTOWN VICTORIA 3016 Order Date: 14/12/2022 Shipping Service: Royal Mail Standard Email: john@jmcom.com.au Telephone: Paid By: PayPal”

Helpful Report

“Having ordered two bulbs one arrived totally smashed. I left a telephone message which was ignored so e-mailed and that was ignored as well!”

Helpful Report

“I ordered my bulbs 05/12/22 the confirmation said: This e-mail is to confirm receipt of your order. If there are any problems with delivery, i.e If the items purchased are out of stock, we will contact you as quickly as possible. I sent an email 15/12/22 as my bulbs had not arrived. This was the answer: Thank you for your email. Apologies for the delay on this order. We did need to order more of these lamps in. Stock is due into us tomorrow. These will be despatched for you tomorrow and you should expect them by early next week. I sent an email 19/12/22 to ask if my bulbs had been despatched. This was the answer:They arrived, but too late to go out on the same day! They will be leaving today though on a first class service. Thanks again for your patience. I sent an email 28/12/22 as my bulbs had not arrived. This was the answer:I am so sorry for the delay on this order - You have been very patient.These were dispatched via Royal Mail, but I would have expected you to have received them by now! We are out of the office until next week, but I would be happy to resend the order, if you can confirm your delivery address. I will use a first class service to despatch and these will leave next Tuesday, when we return from Christmas! I received my order 05/01/23, the bulbs were in a box without packing or paperwork. I would not order from this company again.”

Helpful Report

“Order placed 19/12/2022. Still haven't received the items ordered!”

Helpful Report

“Paid two delivery charges for two bulbs that fit in the same package”

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“The lamps never arrived.”

Helpful Report

“A substitution of my order was made but it was not a similar product and had a different specification and as such, I was delivered an unusable item which I have stored in the garage and re-ordered the product from another supplier who successfully fulfilled my order in three days”

Helpful Report

“Am still awaiting the balance of an order I placed in November Not happy at all”

Helpful Report

“I ordered these and anticipated their arrival, allowing for postal strikes, after several weeks I chased it up and was advised they would arrive the following day. They didn’t arrive, I chased again, asking for a tracking number. No response. The items have never arrived.”

Helpful Report

“Ordered bulbs on 11th december they had not arrived by the 23rd,so i emailed lamps2udirect as i had not received conformation that they had even been dispatched. I then emailed again after new year and received an email in response to say that part of my order was not available and would be in stock several weeks later. I accepted that i would wait for these items however they could have sent the items they did have in stock and sent the rest at a later date. I feel i should have been made aware of this situation and not have to send several emails and await a reponse.”

Helpful Report

“Problem with delivery I felt the emails they sent gave only me work to do to try and sort out poor communication at the start i emailed them with my correct address immediately I ordered the part and was not updated so went to incorrect address”

Helpful Report

“The ordered bulb has NOT been received yet, over 1 month later.”

Helpful Report

“Ordered on 21st November 2 weeks later order still not arrived,i messaged lamps2udirect about my order to which they replied out of stock. 22nd December still not arrived so asked for a refund,,,”

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“I am yet to receive my lamps (been over a month now!) and there does not seem to be any way of progressing the order?”

Helpful Report

“We have not recevied the item nor we have received the refund. Its a scam and we will make a formal complaint.”

Helpful Report

“I bought some fluorescent tubes off the website, there was nothing to indicate that there would be any delay in delivery. It took two weeks for them to arrive; they were inadequately packaged and had been smashed in transit. The company offered to replace them and asked for photographs so that they could claim against the courier - these were provided. The replacement tubes had not arrived after waiting a further 3 weeks; during this time I was not updated and it proved difficult to get an answer to my telephone calls. I eventually asked for a refund. This proved to be another disaster; I received less than half the money I had paid, the cost of the delivery was not forthcoming. This cannot be right bearing in mind the fact that Lamps2UDirect are claiming against the courier. At no point have I received any invoices or credit notes, everything was done through PayPal, the only paperwork was a delivery note with the goods. The lamps were ordered for business purposes so this does not seem very professional, I expected a VAT receipt. I have not enjoyed my experience with this company, I will not be using them again and would not recommend them to anyone else.”

Helpful Report

“It has been weeks since ordering my clothes drier would be nice to hear when it will be delivered”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,838 reviews