Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

Write Your review

Tell us how Lamps2udirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit slow with delivery but goods arrived and worked”

Helpful Report

“Reasonable turn around from placing order to delivery, but little in the way of keeping the client informed re tracking, hence the score.”

Helpful Report

“My order was lost in the post for quite some time. It took a while for them to get the bulb returned by Royal Mail and only then I was sent a replacement. I would have preferred one sent in the meantime. As it was only a low value item. It did come promptly on the second attempt.”

Helpful Report

“I ordered a product on 11th January to which I thought was a stock item. Having had zero correspondence from them I called on 6th February to enquire where my order was. I had a very civilised and polite conversation with a representative explaining they still had no stock of this product but we’re expecting delivery late February. I have accepted this and await the goods. I’m disappointed that I have to wait this long without any correspondence from them whatsoever.”

Helpful Report

“Good lights”

Helpful Report

“Took 3 weeks to arrive, sent wrong items”

Helpful Report

“The first delivery of a small light bulb was marred by the arrival of a crushed small box and bent terminals on the bulb itself. Maybe the packaging was unsound. Maybe Royal Mail's rough handling was responsible, despite the clear 'fragile' label on the package. An email to 'lamps2udirect' did result in a free of charge replacement being sent. So the right thing was done in the end.”

Helpful Report

“Good product but postage delay was unacceptable. They need to use a Private Courier rather than relying on Royal Mail who were on strike at the time”

Helpful Report

“OK but some delay on order due to stock status, and one item missing when goods received”

Helpful Report

“The delay in delivery was unjistified.However the lamps are of good quality.”

Helpful Report

“Lamps not delivered. No tracking. Information provided. Dreadful service”

Helpful Report

“Can't say anything more as not received my parcel yet .”

Helpful Report

“I received the lamps and was happy with them but the delivery was slower than expected. I had to chase to ask what was going on with my order and received a plausible and acceptable response but I would have felt more at ease if they had let me know the reason for the delay before I had to chase. Also I did ask whether the same style strip lamp was available in the shorter 221mm length but never got an answer, so overall I am not that impressed with their customer service.”

Helpful Report

“Product was shipped on time but one of the bulbs failed after a couple of weeks”

Helpful Report

“1 lamp in my order received was broken, better packaging next time, please.”

Helpful Report

“Your percentage would have been much higher,but delay in delivery two months or something like it !”

Helpful Report

“Not on the BALL getting your stuff out”

Helpful Report

“Have not received my purchase yet so cannot give a review”

Helpful Report

“Their problem is poor communication. My order was delayed because there was an item out of stock, but I wasn't told this until I queried the non-delivery. It should be better than this.”

Helpful Report

“waited a long time for my order to arrive”

Helpful Report

Lamps2udirect.com is rated 4.5 based on 5,838 reviews