Lamps2udirect.com Reviews

Name: Lamps2udirect.com
Address: Lamps2udirect.com Ltd, Office 4, Unit 40, Park Farm Ind Estate, Hertfordshire, Buntingford
Rating: 4.51

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Lamps2udirect.com

Company Reviews

Metrics

Info

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Lamps2udirect.com :

Lamps2Udirect.com is dedicated to supplying bulbs, tubes, LEDs and lighting accessories to you, the customer, as quickly and stress free as possible.

Visit Website

Phone:

01763 661 650

Email:

sales@lamps2udirect.com

Location:

Lamps2udirect.com Ltd,
Office 4, Unit 40, Park Farm Ind Estate,
Hertfordshire
Buntingford
SG9 9AZ

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Lamps2udirect.com 5 star review on 5th March 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a bulb...never arrived”

Helpful Report

Dear Reviewer, Thank you so much for taking the time to provide feedback on your recent experience with Lamps2udirect.com. We truly appreciate customers like you who share their thoughts and help us improve our service. However, with no additional information being provided (Name or order number) we are unable to find out what has happened. Can you please get in touch so we can help to resolve this issue - info@lamps2udirect.com. We value your feedback and are committed to making things right.

“I have not received my order”

Helpful Report

Hello Margaret - Can you please get in touch? Our records show this order was completed a while ago, so we can only assume there has been an issue with delivery. We will resolve this for you, but we only know there's a problem when it's flagged and we have not had any contact with you directly.

“My order hasn't arrived”

Helpful Report

Hello Holly - Can you please get in touch? We cannot find any orders under your name.... We will resolve this for you, but we only know there's a problem when it's flagged and we have not had any contact with you directly. Thank you.

“Wouldn't commit to a voucher code offer and wouldn't look to reach a compromise.....was informed that they'd rather lose my business.”

Helpful Report

Thank you so much for taking the time to share your experience with us at Lamps2udirect.com. We genuinely appreciate your feedback and apologize for any inconvenience caused during your interaction with our company.

“i have yet to receive my order !!”

Helpful Report

Dear Brian,Thank you so much for taking the time to provide us with your feedback about your experience with Lamps2udirect.com. We truly appreciate hearing from our customers and value your input. First and foremost, please accept our sincere apology for the inconvenience caused by the delay in receiving your order. We understand how frustrating it can be when expectations are not met, and we sincerely apologize for any inconvenience this may have caused you. To help us improve and avoid similar situations in the future, we would greatly appreciate it if you could provide us with some more details about your order. Could you please let us know your order number or any other relevant information that could assist us in locating your order? It is important for us to rectify the situation and ensure that you receive your order as soon as possible.

“I order Lamps on my visa and was told that they were shipped and would be emailed a tracking number. It has been two mouths now and nothing has showed up. WOW, this is bad.”

Helpful Report

“these lamps were never received by myself. Fortunately I managed to get them from elsewhere as I needed them urgently. Could you please send them to me again as a matter of urgency. Obviously I wont be paying for them again. I look forward to an update on this matter asap”

Helpful Report

“Recently purchased 6 70Watt Bc-b22 Bayonet fit clear halogen light bulbs. 3 were supplied with badly damaged filaments. 2 of the other 3 failed on switching on. Lamps replaced the 5 which they said had been tested. 4 failed within 20 minutes. Very poor product from an unnamed manufacturer.”

Helpful Report

“No delivery now of stock so no feedback when I complained about in early January”

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“Contents broken on delivery”

Helpful Report

“Ik heb de bestelling nog steeds niet binnen gekregen!!!!!!!!!!!”

Helpful Report

“No comment”

Helpful Report

“Delivery extremely slow, paid for standard delivery only, received items 21 days after ordering and only after chasing up. Not sure if I would use again but prices are very competitive, so ok if you order well in advance of needing the item.”

Helpful Report

“very poor quality ,not as big as picture shows”

Helpful Report

“not good. seller sent the wrong items - not as described seller is a thief- I returned the item and never got a refund. don't fall into this trap and waste your money, go find a better shop that will give you something for your money's worth! if you care about your money don't buy here, don't risk your money”

Helpful Report

Thank you for taking the time to write a review about Lamps2Udirect.com. We are sorry to hear of your experience with wrong items being sent and not receiving a refund on the return. We have looked into your order though and can see that the correct items were sent and have never been returned to us. We have requested confirmation several times now and asked 'who has signed for the item' This unfortunately has not yet been provided. Can your courier confirm who received the goods? Sadly, we cannot issue a refund for items that have not been returned to us. This is pretty standard procedure, weather it's ordering online or from High-street shop. We have to have the items back before issuing a refund.

“Shocking service”

Helpful Report

Thank you so much Bradley for your feedback of Lamps2udirect.com. We really appreciate you taking a moment to let us know about your experience. We are so sorry to hear that you had a bad experience - we want all of our customers to be satisfied! What specifically shocked you about our service? How can we make things better? We truly value your feedback and would be grateful for any advice that would help us to improve our service. Please send us an email so we can resolve this issue - info@lamps2udirect.com.

“I ordered second time, because my first order came broken. The packaging was very poor in my first order. The fulerausant came broken into three peaces.”

Helpful Report

Thank you, Gokhan, for informing us about your experience with Lamps2udirect.com. We appreciate you taking the time to let us know what happened. We apologize for the issues you encountered with your order. We are sorry that the packaging was not up to your expectations and that the items were delivered broken. We are very sorry for the inconvenience, and we would like to make it up to you. Is there any way we can make things better? It does not look like images of the damage have been sent to us, which is required by the couriers for damage claims. Please let us know how we can improve your experience. Thank you.

“I ordered next day on a Friday. Despite telling the person I spoke to, that I needed it on Saturday, they didn’t mention that it wouldn’t be with me till Monday. To make it even worse, my order didn’t come until Tuesday. Poor.”

Helpful Report

Thank you for your feedback, Charles. We truly appreciate you taking the time to let us know about your experience. Please note, if a next day delivery order is placed after 2pm on a Friday, it will not leave us until the next working day (Monday) Which is why you received it on Tuesday. This information is advised where you make the selection for a 'next day' on the checkout; Before you make payment and place the order. We are sorry you missed this.

“A few days after I had ordered and paid for light bulbs I was told there were none in stock. Refund was made very quickly, but overall a very disappointing result.”

Helpful Report

Thank you for taking the time to let us know about your experience with Lamps2uDirect.com. We're sorry to hear that you had a disappointing result. Sometimes stock levels are not 100% accurate which results in us having to cancel and refund an order. This happens rarely, but does sadly occur with online orders. It looks as though this was addressed for you quickly and a refund was arranged immediately.

“Bulbs were not suitable and although it turned out it should have been my responsibility to order the correct ones the after sales communication was very negative and ended up with a product I couldn’t use.”

Helpful Report

Thank you so much for your feedback, Kevin. We really appreciate you taking the time to let us know about your experience with Lamps2udirect.com. We apologize for the problems you encountered, but with anything, isn't it always the customers responsibility to 'order the correct' item? We are sorry you were using the wrong item which resulted in the product failing, but we are unable to accept returns for items that are damaged through no fault of our own. Again, this is pretty standard procedure.

Lamps2udirect.com is rated 4.5 based on 5,838 reviews