Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,392 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 5th February 2025

Anthony B

Lakeland Leather 5 star review on 4th January 2025

Carol B

Eddie M

Susan D

Lakeland Leather 5 star review on 3rd December 2024

Jess S

110

Anonymous

Anonymous // 01/01/2019

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“Excellent service. The jacket is first class quality and a very good fit. Fast delivery and carefully packed. I would certainly recommend this company to friends and family”

Helpful Report

Posted 7 months ago

“I have been looking for a nice cotton cami for some time now. Lakeland Leather came up trumps. Thank you.”

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Posted 7 months ago

“A fabulous messenger bag. Classy design and good quality leather that will age nicely. A good size with just the right amount of pockets. Pockets for two pens, a calculator and a phone, with addition, slim pockets for documents. Great service and delivery. Excellent value for money. Highly recommend and delighted to find a local company providing such a high quality product.”

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Posted 7 months ago

“Lovely company to deal with. Feel like they would be good if you did encounter any problem. Nice and friendly communication and updates regarding delivery times. A fast delivery service and the product purchased exactly as shown. Happy with the experience.”

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Posted 7 months ago

“I really wanted the football ⚽️ bag. When it went on sale for me it was happy days ⚽️😄.”

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Posted 7 months ago

“Product good but size deceiving. Thought I was buying a travel size jewellery case. It’s larger than I expected for travelling. Disappointing as I wanted to give to a friend going on a big journey.”

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Posted 7 months ago

“Great company to deal with, product perfect fit for my wife, also good quality.”

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Posted 7 months ago

“Happy with the product as described Quick secure delivery Good price The only criticism I give, there was confirmation email received after was placed, as is pretty standard with most online orders”

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Posted 7 months ago

“The quality of the products is very good, the delivery was quick. Very pleased with the whole process. Great service, thank you.”

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Posted 7 months ago

“The bag ordered is for a gift. Looks a good size and well made. The order was processed quickly with a good amount of contact from Lakeland Leather to be able to track it. Very pleased to have bought from this company.”

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Posted 8 months ago

“I visited the store in Kendal today. The staff selected several dresses, blouses and trousers for me to try on. They were very professional and their expertise really helped me to select suitable clothing for my up coming holiday and special family event. I really appreciated their support and experience, a very positive shopping experience indeed!”

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Posted 8 months ago

“So many great things to say about Lakeland. Beautiful leather clothing and bags. I purchased the stunning Hawksdale Leather bag, some high quality shirts and jumpers. The staff are so helpful and nice too! 🫶 🫶 Had some questions about the membership program afterwards and Georgina was amazing, so friendly and helpful… way beyond the best customer service I’ve experienced in the UK for a long time!!!! Thank you for the care and quality!”

Helpful Report

Posted 8 months ago

“First jacket was badly damaged. They did the usual thing of claiming it was all part of a natural leather product. Sent a replacement and it too was damaged. Jacket number three was the exact same jacket as the first, which is just pathetic. Customer service was extremely poor. The customer service manager was argumentative and unhelpful. Even spoke to the managing director, who clearly couldn’t give a toss.”

Helpful Report

Posted 9 months ago

Hello, As we pride ourselves on only using the best leather we do not feel the need to coat it and disguise all of its beautiful natural features, so from time to time you will see slight shading and creasing, this is part of what makes your jacket unique and gives it its lovely soft touch. Creasing can sometimes occur with newly bought leathers, due to our leather being so soft it can pick up creases in the box but they do fall out as quickly as they are picked up. We would advise hanging them on the outside of your wardrobe on a good sturdy hanger and this will happen naturally. We do not believe that these natural features are faults. With each of the jackets you returned we issued you with a free postage label so we could investigate the claims you had made and offered you an exchange or refund, even sending photographs in advance to ensure your satisfaction before we posted the order as you had not been satisfied with the previous, this is above and beyond what we would usually do but our team were happy to do so to ensure you got the jacket that was just right for you. many thanks Lakeland Leather

Posted 9 months ago

“I love the colour and that this purse fits in my hand.”

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Posted 9 months ago

“Lovely jacket and so pleased with my purchase. Lovely soft leather and a lovely fit.”

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Posted 9 months ago

“My delivery from Lakeland Leather arrived well within the delivery schedule. It was well packaged and I absolutely love my slippers!! Gorgeous colour and very comfortable...Will definitely order again....”

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Posted 9 months ago

“Always get reliable timely service and good quality from Lakeland Leather.”

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Posted 9 months ago

“Great size purse , lovely colour , everything you need in a purse , well package and arrived very quickly”

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Posted 9 months ago

“Very please with my leather jacket.”

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Posted 9 months ago

“Quick delivery well packed and lovely quality bag thanks”

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Posted 9 months ago

Lakeland Leather is rated 4.8 based on 7,392 reviews