Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,392 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

Write Your review

Tell us how Lakeland Leather made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lakeland Leather 5 star review on 5th February 2025

Anthony B

Lakeland Leather 5 star review on 4th January 2025

Carol B

Eddie M

Susan D

Lakeland Leather 5 star review on 3rd December 2024

Jess S

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s very rare these days to find such exceptional customer service, but these guys nailed it! They not only helped me exchange a Christmas present, but also sourced extra leather jacket sizes for me, which they then had shipped from their warehouse to the bowness store for me to look at when I visited the Lake District. Thank you to Fiona and her lovely colleagues for helping me choose! It’s not often a company goes out of their way for you like this and it was much appreciated. We’ve purchased three jackets in the last few months and the quality and pricing has been fantastic so we’ll definitely be back for more! Whether you’re shopping online or in one of their stores you will not be disappointed.”

Helpful Report

Posted 1 year ago

“Love my Toni Bourbon Leather jacket. It fits nicely and excellent quality. Delivery was speedy too. Thank you Lakeland.”

Helpful Report

Posted 1 year ago

“I ordered a leather jacket that I wasn't entirely happy with and I have since returned the item. I have been speaking to Giorgina for the last few weeks and I have been very impressed with her help, advice and professionalism. She single handedly found me another jacket that I was looking for from their local shop and posted it out to me. I would highly recommend Lakeland Leather to anyone and I will use them again!”

Helpful Report

Posted 1 year ago

“Good quality item. However beware, the 'grey' coin purse which looks cream in the photos isn't cream, it is definitely grey.”

Helpful Report

Posted 1 year ago

“I bought my new Leather Jacket Nappa online as not in stock in store, fit is perfect, its the after sales where the problem was, it stated to treat the item, that's fine but not mentioned online or when I visited the store, wanted the Jacket to perform to its best, we received leaflet that said the product bought will come with free lint cloth apparently I was sent the wrong leaflet as no cloth provided, but please be aware, the products you need after buying are a better price on Amazon.”

Helpful Report

Posted 1 year ago

“Avoid this company if you want quality leather that is going to last as it should. I bought a grey leather duffel a couple of years ago and unfortunately cannot find the receipt. I wear it very little as I have other coats and when I do wear it it is definitely not for strenuous activities. Yesterday whilst shopping I took a tissue out of my pocket to discover a huge rip. On further investigation I notice the corner of the other pocket has started to tear as well so presumably this is what happened to the first pocket and then when I put my hand in it just split. On further investigation I note the leather is thin and of very poor quality - quite ironic as it’s from their signature collection!! Obviously because I have no receipt customer services refuse to do anything- I presume if this is typical of their products they probably have a lot of refunds to be done and any reason to get out of it is useful. I am disgusted and disappointed at the experience and quality one gets from this company and I have learnt my lesson the hard way! I suppose at the end of day you get what you pay for and you learn from how companies deal with issues, so beware!”

Helpful Report

Posted 1 year ago

“I wanted to replace a leather crossbody bag I had originally bought at a Lakeland store some years ago. I found what I wanted on the website and after receiving a prompt answer to my query about VAT I ordered the bag which was delivered to me in 5 days. I was impressed with the excellent, friendly and efficient service I received from Lakeland and would not hesitate to shop there again.”

Helpful Report

Posted 1 year ago

“I bought a "Rydalwater" leather coat just over a year ago and I really like it. The leather is good quality and the coat is really warm and it looks good. However, something to beware of is that the collar is stiffened with wire. I didn't know that until it broke through the leather and stitching and cut me! Just be careful. This one bites!”

Helpful Report

Posted 1 year ago

“I bought a cream leather jacket I absolutely love it. I have one in every colour now and couldn't be happier with the fit and quality.”

Helpful Report

Posted 1 year ago

“Have just received my Monza driving gloves and could not be happier with them! Perfect fit and, most importantly, beautifully soft and grippy leather. The stitching and general quality is 1st class. I would buy again if ever I needed to replace them.”

Helpful Report

Posted 1 year ago

“I ordered a pair of mini boot sheepskin slippers on 29th Dec & they were delivered on 30th Dec, thank you Lakeland for excellent service, I love my new slippers, will definitely buy from you in the future.”

Helpful Report

Posted 1 year ago

“Great service. Next day delivery in safe packaging. Outstanding Braithwaite leather bag with smart stitching that adds lovely detail. Great size for all essentials. I am amazed at the quality for the price. Will definitely shop here again instead of the overpriced larger high street shops.”

Helpful Report

Posted 1 year ago

“The Tally Duo cross body bag is my new favourite bag. Lovely soft leather, very roomy for its size.”

Helpful Report

Posted 1 year ago

“I bought this bag in the black Friday sale about 2 weeks ago. According to the ticket, it retails for £94.99, I bought it for £48.00 and now it is advertised on the same Lakeland site for £36.00. Good mind to return it :(”

Helpful Report

Posted 1 year ago

Hello, The original selling price of the bag was £94.99. Prior to Black Friday the bag was listed at £64.99, and this was the price we highlighted on the website alongside the Black Friday price of £44.99. I'm afraid I've checked through our sales records and pricing history and can find no reference to a selling price of £36 for the bag you purchased. If the bag had reduced we would happily honour the lower price, but this bag hasn't been sold online or in any of our stores fro £36. It is now back at the pre-Black Friday price of £64.99. Many thanks

Posted 1 year ago

“Excellent product, great service.”

Helpful Report

Posted 1 year ago

“Quick delivery. Good fit. Nice touch of inside zip pockets to make more useful.”

Helpful Report

Posted 1 year ago

“Excellent all round, 10/10.”

Helpful Report

Posted 1 year ago

“Lovely item. The leather became dry quite soon after using it but, it was good as new after a bit of conditioning.”

Helpful Report

Posted 1 year ago

“When I contacted customer services by email the response was quick and positive, I feel confident shopping at Lakeland Leather, online or in store. The products are very good, uptodate styles, well made and never had a problem washing anything always stays in shape. Prices are a little higher than I would like to pay but I would rather pay than the quality go down. Stay in the Beverley store are polite and friendly and willing to help and advise.”

Helpful Report

Posted 1 year ago

“Have bought goods from this company on many occasions Good firm Good service All exceptional quality will continue to use them and recommend to friends D A Maddison”

Helpful Report

Posted 1 year ago

Lakeland Leather is rated 4.8 based on 7,392 reviews