Lakeland Leather Reviews

Name: Lakeland Leather
Address: Lakeland Head Office, Ambleside,, Lakeland Head Office, Ambleside,, Cumbria
Rating: 4.82

4.8 Rating 7,392 Reviews

96 %

of reviewers recommend Lakeland Leather

4.8

Based on 7,392 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

015394 39020

Email:

online@lakelandleather.co.uk

Location:

Lakeland Head Office, Ambleside,,
Lakeland Head Office, Ambleside,
Cumbria
LA22 0HQ

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Lakeland Leather 5 star review on 5th February 2025

Anthony B

Lakeland Leather 5 star review on 4th January 2025

Carol B

Eddie M

Susan D

Lakeland Leather 5 star review on 3rd December 2024

Jess S

110

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want Mr Martin Foster to know how outstanding the team, headed by Marie, at the Lord Street Branch in Southport are. Friendly, knowledgeable about their stock and go over and beyond to find/ order the right size, when it's not in. Customer service at this level, sadly is a rarity. It's a real pleasure to shop here with such great staff. It's my first ' go to ' shop for purchases for myself or family. Thankyou to you all, Marie, Gemma, Karen,Aimee,Michelle, Beverly and Irene. You are quite simply ' The Best'. Gillian Webb ( Mrs)”

Helpful Report

Posted 2 years ago

“The sheepskin slippers were a present for my daughter. She is absolutely delighted with them.”

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Posted 2 years ago

“Really pleased with the sheepskin slippers I bought recently, which are as cosy as I'd hoped for. The only disappointment (and it was a significant one) was finding they were made in China. I believed I was buying a British product made in the Lake District and there is nothing in the product details on the website to indicate otherwise. In truth, I would have made the purchase from the other company I looked at, given that it makes its products in Somerset. I hope Lakeland have a rethink. I feel sure many other customers might share my thoughts on this point.”

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Posted 2 years ago

“Purchased 2 sets of mittens for Christmas presents very good quality and also a leather travel bag, again excellent quality.”

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Posted 2 years ago

“Very happy with my jacket - good quality and very good price”

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Posted 2 years ago

“Excellent service order on time and my wife loves them thanks Peter”

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Posted 2 years ago

“Very pleased with the quality of the product I purchased. Represented good value for money.”

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Posted 2 years ago

“The joints on my pockets ripped after a few uses, not very good quality in my experience.”

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Posted 2 years ago

“Delivery was quick and I love my sheepskin slippers. They look classy, are super comfortable and I am happy to put them on each day.”

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Posted 2 years ago

“Top quality at an affordable price. Excellent value for money.”

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Posted 2 years ago

“Excellent service from start to finish. Order arrived within 2 days. Well packed with care. Delighted.”

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Posted 2 years ago

“Can you send me a return label The case I bought has a broken zip”

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Posted 2 years ago

“Have just received my leather bag & I am amazed how soft it is. It feels fantastic & I'm so glad I found your website.”

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Posted 2 years ago

“Beautiful handbag. I bought it as a present for my mum who loved it. Soft leather, well made and great value for money 👍”

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Posted 2 years ago

“The contact between customer service and myself was superb, I was notified immediately my washbag was ready for delivery and then contact was kept throughout the delivery process which was an amazing one day! Well packed and protected I was more than happy with the beautiful leather used, the fine, even top stitching and the quality and ease of using the zips. Every little detail was top quality both inside and out and I would highly recommend to anyone seeking out that special gift or for keeping themselves. I guarantee you will not be disappointed.”

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Posted 2 years ago

“My lovely bag arrived promptly and well packaged. Lakeland Leather are a pleasure to deal with.”

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Posted 2 years ago

“Arrived very quick, leather is gorgeous and soft bought a hooded leather jacket for my daughters birthday she loved it”

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Posted 2 years ago

“I have received excellent customer service from Anna who quickly located an item that I required in an alternative size from one of their shops & which was showing as out of stock online. From her prompt reply to my initial enquiry, Anna has kept me up to date throughout regarding receiving my return & sending out the replacement. Free returns are not offered but considering the reduced price of the item ordered I was happy to arrange through Evri at a small cost to myself. I would not hesitate to order again from this company given their prices, quick delivery and exceptional customer service in today's competitive retail market.”

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Posted 2 years ago

“The sheepskin mitts are keeping my daughter's hands cosy and warm in freezing cold Montana USA! I sent them as a gift and she is delighted with them.”

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Posted 2 years ago

“At first I thought the slippers were great but after a couple of weeks the stitching started to come undone. I sent some photos and they asked for more, after which they made me feel that I was lying by saying they had to be returned "to be investigated". As they had not offered to replace them and it being freezing I asked what other options they could offer, which was a paltry 10% off which I felt I had to accept. They did it quickly but I then had to ask exactly how much had been refunded as they had not sent an invoice for the amount. All the communication was somewhat terse and brusque, not worth the effort. Will not buy from them again.”

Helpful Report

Posted 2 years ago

Lakeland Leather is rated 4.8 based on 7,392 reviews