Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and delivery.”

Helpful Report

Posted 3 weeks ago

Thank you so much for your kind words! We're thrilled to hear you were happy with our service and delivery. It's always our goal to make your experience smooth and hassle-free. We really appreciate you taking the time to leave a review! Best regards, The Lakeland Furniture Team

Posted 3 weeks ago

“very fast delivery”

Helpful Report

Posted 1 month ago

Good Morning Alistair, Thank you for your review! We're glad to hear everything met your expectations and that you were happy with the delivery. We appreciate your support and look forward to serving you again! Kind regards Sam

Posted 1 month ago

“Delivered on time and well packaged.”

Helpful Report

Posted 2 months ago

Thank you for your review! We're delighted to hear that your order arrived on time and was well-packaged. Ensuring a smooth delivery experience is important to us, and we appreciate your feedback! If you ever need anything else, we’re always happy to help. Enjoy your purchase! Best regards, The Lakeland Furniture Team

Posted 2 months ago

“Really good breakfast bar stools, steady to sit on and seat material lovely quality. Just one small moan, putting them together was a bit of a challenge - maybe it was me but I found it very hard to get it right on first or second attempt but I am really pleased with my purchase”

Helpful Report

Posted 2 months ago

Good Morning Patricia, Thank you for your review! We're so glad to hear that you love the quality and sturdiness of the stools. We appreciate your feedback on the assembly process—if you ever need any help, feel free to reach out! Enjoy your new stools! Kind regards Sam

Posted 2 months ago

“The items themselves (bar stools) were perfectly OK and just as described. However the packing was very poor and as a result the bases and the gas lift cylinders collided with one another inside the box during transit. They became dented and the plastic collars which fit round the base were all broken. Lakeland was very good at reacting to the problem and sent replacements very quickly. However if the items had been packed securely none of the time nor expense (for extra shipments) would have been necessary.”

Helpful Report

Posted 2 months ago

Good Afternoon Andrew, Thank you for your feedback and for bringing this to our attention. We're glad to hear that the bar stools themselves met your expectations, but we sincerely apologise for the packing issue that led to the damage during transit. We take your concerns seriously and will work on improving our packaging to ensure this doesn’t happen in the future. We're happy that our team could resolve the issue quickly, but we truly understand how frustrating it must have been. If you need any further assistance, feel free to reach out to us directly at support@lakeland-furniture.co.uk. Kind Regards, Sam

Posted 2 months ago

“Great purchase experience, bar stools delivered very swiftly. Great quality padded seats and covering. However the chrome is not a great quality with a hazy shine, typical for Chinese goods.”

Helpful Report

Posted 3 months ago

Good Afternoon James, Thank you for your feedback! We're delighted to hear you had a great purchase experience and are pleased with the quality of the padded seats and covering on your bar stools. We appreciate your comments regarding the chrome finish and will pass this feedback on to our suppliers as we continuously strive to improve our products. If there's anything else we can assist you with, feel free to get in touch. Thank you for choosing us! Kind regards Sam

Posted 3 months ago

“Good quality product, lacked instructions to put together but could be worked out relatively easily. Looks stylish in the home.”

Helpful Report

Posted 5 months ago

Good Morning Stuart, Thank you for taking the time to leave feedback and rating after receiving your order. I am pleased you have found the product to be good quality and looks stylish in your home. We apologize for the missing instructions, but we're happy to hear you found assembly straightforward. If you ever need instructions, a quick email to our support team at support@lakeland-furniture.co.uk, and they'll be happy to forward them to you promptly! Kind regards Sam

Posted 5 months ago

“Bar stools arrived in time specified. Fit perfectly under our breakfast bar.”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for the amazing feedback and 5*rating you have given after receiving your new Bar Stools. I am pleased that the delivery went smoothly and they fit perfectly under your breakfast bar. Please do not hesitate to contact us if you require anything further. Kind regards Sam

Posted 5 months ago

“Great chair, great delivery, one star off due to lack of instructions to put it together. Although to be fair it was pretty straightforward and minimal. So 4.5 stars really 😀 would order from them again.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for the great feedback! We’re thrilled to hear you’re happy with the chair and delivery experience! We appreciate your input on the instructions, and we’ll pass it along to our team to make assembly even easier. Looking forward to helping you with future orders—enjoy your new chair! Kind regards Sam

Posted 5 months ago

“Dark green, almost black colour, not like in the photo. But otherwise very comfortable.”

Helpful Report

Posted 5 months ago

Good Morning Eveli, Thank you for your feedback. We're glad to hear you find the furniture comfortable! We’re sorry to hear the colour didn’t meet your expectations. We do take all the images ourselves in the photo room but If you have any concerns or would like to discuss this further, please don’t hesitate to reach out to our support team at support@lakeland-furniture.co.uk they’ll be happy to assist. Best regards, Sam

Posted 5 months ago

“Unfortunately, the outdoor set I ordered had to be returned, but the delivery and customer service of Lakeland Furniture was top notch.”

Helpful Report

Posted 6 months ago

Good Morning Lara, Thank you for your feedback! We're sorry to hear that the outdoor set didn’t meet your expectations, but we're thrilled that our delivery and customer service stood out. If there’s anything we can do to help, please don’t hesitate to reach out! Kind regards Sam

Posted 6 months ago

“Quick postage thanks”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your review! We're glad to hear you were happy with the quick postage. If you need anything else, feel free to reach out! You can contact the team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 6 months ago

“Very happy with the stools purchased, however disappointed with the confusion over delivery, and lack of response to both telephone call and e mail query.”

Helpful Report

Posted 6 months ago

Good Morning, Thank you for your feedback, and we're delighted to hear you're happy with the stools! We’re sorry for the confusion over the delivery and any inconvenience caused. I can see that our support team did email you and were awaiting your response. If there’s anything more we can assist you with, please feel free to reach out—we’re here to help! Kind regards, Sam

Posted 6 months ago

“Quick delivery and chair is exactly as described. Just what I was looking for!”

Helpful Report

Posted 7 months ago

Good Morning Anna, Thank you for your kind review! We're thrilled to hear that the chair was exactly what you were looking for and that the delivery was quick. It’s always great to know when we meet our customers' expectations! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we’d love to see a photo of your new furniture! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 7 months ago

“Very nice looking and functional chair for home office which is part of the main living area. Fits in nicely and doesn't look too "officey". Chrome compliments upholstery very well.”

Helpful Report

Posted 7 months ago

Good Morning Janette, Thank you for your lovely review! We're so glad to hear that the chair fits in perfectly with your living area and that the design strikes the right balance between functionality and style. The chrome and upholstery combo really does make a difference! If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we’d love to see a photo of your new furniture! If you share one on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 7 months ago

“Thank you…”

Helpful Report

Posted 7 months ago

Good Morning Karen, Thank you for taking the time to leave a positive review after receiving your order. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 7 months ago

“Item ordered on 9th September with 3-4 day delivery. It is now the 16th September and I've heard nothing. DPD is showing there's an "unexpected error". I've contacted Lakeland Furniture by both their website contact form and email and received no response. Money has been taken for the item. EDIT --> Lakeland Furniture has since responded and rectified this, due to a courier issue. Review has been amended to reflect this.”

Helpful Report

Posted 7 months ago

Good Afternoon David, I’m very sorry to hear about the delay and the issues you’ve experienced with communication. I understand how frustrating this must be. We are resending the product today, and you should receive it within the next few days. We’ll also be looking into the unexpected error with DPD to prevent similar issues in the future. Thank you for your patience, and we sincerely apologize for the inconvenience. If you have any further questions or need additional assistance, please feel free to reach out. Kind regards Sam

Posted 7 months ago

“Beautiful looking chair that fits snug under my desk, and at such a reasonable price too. Would have given a 5 if the seat was a bit wider, the seating area is restricted by the design of the sides of the seat, but this will encourage me to get up and walk about on a regular basis..every cloud!”

Helpful Report

Posted 8 months ago

Good Morning Carol, Thank you for taking the time to leave feedback after receiving your order. I am pleased you have found the chair to be beautiful and it fits under your desk! Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“Fast delivery and great value! Very pleased. There were a few scratches on the bottom of the bar stools hence why not a 5/5”

Helpful Report

Posted 8 months ago

Good Morning Emma, Thank you for the feedback you have given after receivving the bar stools. I am sorry to read that on receiving the stools you have found there to be a few scratches. Please do not hesitate to contact the support team along with your delivery post code and an image of the scratches and they will be happy to look into this for you. The email is support@lakeland-furniture.co.uk Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“I ordered 3 bar stools from this company and I am so impressed with them. Especially for the price, the quality exceeded my expectations. It was a prompt delivery with an excellent service. There were some parts missing to one of the stools and they responded so quickly and sent them out the next day with extras. A great service, superb products and fast delivery.”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read that parts were missing but I am pleased to read that the support team rectified this swiftly and you are fully satisfied with the service. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews