Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“SENT WRONG ITEM”

Helpful Report

Posted 2 months ago

Good Morning David, We're very sorry for the mistake with your order. I’ve been in touch with our support team, and they have confirmed that a full refund has already been issued. If there’s anything else we can do to help, please don’t hesitate to reach out. Apologies again for the inconvenience! Kind regards Sam

Posted 2 months ago

“I am happy with the size of the parasol and the tilt and crank facility but the quality of the umbrella itself is disappointing. The stitches have hanging threads in many places and the fabric is very creased. The creases will drop out in time I guess. Also sort of perturbed It was sent to me from a discount store apparently. I thought lakeland was a decent company not Discount Stock Outlet Ltd. That said the parasol if fine for the price.”

Helpful Report

Posted 8 months ago

Thank you for your detailed feedback. We are glad to hear that you are satisfied with the size and functionality of the parasol. However, we are very sorry to learn about the issues you’ve encountered with the quality of the umbrella fabric and stitching. We understand how disappointing it can be to receive a product that does not meet your expectations. We will address these quality concerns with our supplier to ensure improvements are made. If you need further assistance or wish to discuss this matter more, please contact us at support@lakeland-furniture.co.uk. We appreciate your feedback and will use it to enhance our products and services. Best regards, Shannon Lakeland Furniture Team

Posted 8 months ago

“2 screws for the chair were the wrong size, luckily I had my own or it would have had to go back. Packaging was poor, luckily there was no damage and no instructions on how to to put together. Wouldn’t buy from here again”

Helpful Report

Posted 8 months ago

We are truly sorry to hear that you received your item with missing parts. We understand how frustrating and inconvenient this must be, and we sincerely apologize for the oversight. To resolve this issue promptly, could you please email us at support@lakeland-furniture.co.uk with your order details and the specific parts that are missing? We will arrange for the missing parts to be shipped to you as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience and understanding. We value your business and are dedicated to ensuring your complete satisfaction. Best regards, Shannon Lakeland Furniture Team

Posted 8 months ago

“Our delivery was delayed by the courier by one day. The box was eventually delivered later than requested and heavily damaged and wide open. We put the chair together and noticed some cosmetic damage to one of the legs. Overall we like the chair but were not impressed by the courier who were late.,lied about the delivery and damaged the box and possibly the furniture inside. We have taken photographs if you are interested.”

Helpful Report

Posted 9 months ago

Good Morning Vaughn, Thank you for the feedback you have given after receiving your order. I am very sorry to see and read that on delivery the box had been badly damaged and part of the base is damaged. Thank you for the images, could I ask you to please email the support team direct along with the images here and your order number or delivery post code and the team will look into this and get back to you asap. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 9 months ago

“My office chair has arrived with no instructions and a mark on the velvet. I like the chair but do not want the mark and need instructions to out it together”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for your feedback. I am sorry to hear your order has arrived with imperfections. If you email our customer service team on support@lakeland-furniture.co.uk with your order number, they shall be quick to sort this query out for you :-) I hope this helps.

Posted 10 months ago

“3 stools perfect, 1 stool substandard Emailed Lakeland day after delivery and attached photos of substandard item , as yet not reply”

Lakeland Furniture 3 star review on 3rd June 2024

Helpful Report

Posted 10 months ago

Good Morning James, I am sorry to read that one stool was substandard on delivery. Looking into this just now the support team have informed me that they have been in touch and a replacement has now been sent out. I hope this information helps but if you do require anything further then please do not hesitate to contact the team and they will be happy to help. Kind regards Sam

Posted 10 months ago

“Delivery was very prompt but The bar stool I bought isn't at all comfortable which is very disappointing.”

Helpful Report

Posted 11 months ago

Good Morning Susan, Thank you for the feedback you have given after receiving your order. I am sorry to read the bar stool that arrived is not comfortable for you and I do apologise regarding this. Please do not hesitate to contact the support team if you would like to speak to someone regarding this and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk I hope this helps. Kind regards Sam

Posted 11 months ago

“The stools themselves are great. Very reasonably priced for a good quality look and finish. I fortunately, 3 of them came with a missing plastic feet cap. I reported this and asked for 3 tiny caps to be posted out. They said they can’t do this and sent us a full base unit, which I then had to remove 3 caps from them discard a perfectly good piece of metalwork. Very bad for the environment, nevermind the company p&l. They need to address this.”

Helpful Report

Posted 1 year ago

Good Morning Skevy, Thank you for the feedback you have given today after receiving your order. I am pleased the stools are great, very reasonably priced with a good quality finish but I am sorry to read 3 of the stools came without the plastic feet caps. We are currently unable to send just the caps and I do apologise regarding this but I shall forward your concerns over to my manager and they will look into this for the future. I hope this information helps. Kind regards Sam

Posted 1 year ago

“The rubber feet on all chairs not fitted properly and on two chairs seat pad material, needing stretched tighter before being stapled on base.”

Helpful Report

Posted 1 year ago

Good Morning Gordon, Thank you for the feedback you have given after receiving your order. I am sorry to read that the rubber feet are not installed fully and there is a problem with the material therefore can I ask you to please email the support team along with images of this and the team will be happy to look into this for you. The email address is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 1 year ago

“Bases are ok but not fantastic, whilst they do the job, both bottom plates came dented underneath in their packaging, this in turn stands out like a sore thumb on the black finished surface, clearly not checked before being sent, that or simply ignored!”

Helpful Report

Posted 1 year ago

Good Morning Richard, Thank you for the feedback you have given after receiving the black bases. I am sorry to see and read they have dents on them. Can I ask if you have not done so already to please email the support team direct along with images of the dents and the team will be happy to look into this for you. The email is support@lakeland-furniture.co.uk Kind regards Sam

Posted 1 year ago

“One of the chairs wobbles and a couple of the legs arrived already scratched.”

Helpful Report

Posted 1 year ago

Good Morning Emma, I am sorry to read that one of the chairs wobbles and a couple of the legs are scratched. Can I ask if you have not done so already to please email the support team direct at support@lakeland-furniture.co.uk along with your delivery post code and also an image of the scratches and also mentioning the wobble and they will be very happy to look into this for you and get this rectified. I hope this information helps you and once again I do apologise for the inconvenience this has caused. Kind regards Sam

Posted 1 year ago

“If we hadn’t received one part were drill holes not done and a missing protector on the leg it would have been higher stars as the actual chair is good quality and very comfy. When you’ve ‘finally’ put it together with no instructions.”

Lakeland Furniture 3 star review on 29th October 2023

Helpful Report

Posted 1 year ago

Good Morning Sue, Thank you for the feedback you have given after receiving the Carson Bar Stool. I am sorry to read you did find problems with this product which included a missing protector and drill holes that had not been done. I do apologise regarding this. Please do email the support team direct if you have not done so already regarding the problems so they can look into this. The email is support@lakeland-furniture.co.uk They will be happy to help. Kind regards Sam

Posted 1 year ago

“The chair is lovely, but it did come with a dint in the cushion which remains there a week later. I emailed straightaway and I'm still waiting for a response. A shame as delivery was good and other than that, it's a good chair”

Helpful Report

Posted 1 year ago

Good Morning Donna, I am sorry to read of the disappointment you have had after receiving your order but finding a dint on the seat. Can I ask you to please email the support team direct at support@lakeland-furniture.co.uk along with your delivery post code and the team will look into this for you. They do usually have a fast turn around with emails so I have checked with the team and they have informed me they can't locate any emails of what they can see. If you email today you will get a reply and we can sort this for you. Kind regards Sam

Posted 1 year ago

“Very pleased with the chair. comfy and built like a tank. Sad to say, but the 10% off code was still in force on the date of my purchase but I was still billed for the full price. So, NOT very happy.”

Helpful Report

Posted 1 year ago

Good Morning Peter, Thank you for the feedback you have given after receiving your order. I am pleased to read you are happy with the product itself but are unhappy regarding not receiving the 10% discount. I am unable to look into this for you on my system here but if you would email the team at support@lakeland-furniture.co.uk asking about this discount they will be happy to look into this further for you. I hope this information helps. Kind regards Sam

Posted 1 year ago

“Good prices. Customer service great. Quality of bar stools ordered just ok. First delivery wrong food test received and unable to attach to stool. Quickly resolved after speaking with customer services and a new one sent out the next day. There after noticed a dent in the base of stool, have just left it and not got in contact with customer services again. So for quality its 3 stars, everything else 5.”

Helpful Report

Posted 1 year ago

Good Afternoon Jenna, Thank you for the feedback you have given after receiving the bar stools. I am sorry to read you had a problem with your order and then you have found a dent on one base. Please do get in touch with the support team and they will be happy to look into this for you. Please also include an image of the dent. I hope this information helps. Kind regards Sam

Posted 1 year ago

“The office chair that I ordered was OK, but it arrived with no assembly instructions. I emailed Lakeland immediately and it took four days to get a response. And the instructions sent in the response didn't even correspond to my chair. By that time I'd already looked on YouTube for similar chairs and worked it out myself.”

Helpful Report

Posted 1 year ago

“Parasol Slightly smaller than 2m but description does state sizes are approx. When I ordered parasol there was a promo code to get a cover for one pound. I used this but never got cover. I E.Mailed Lakeland to ask why this was invalid while still advertised if they had none left but no reply Also didn’t receive parasol from Lakeland but from Discount Stock Outlet”

Helpful Report

Posted 1 year ago

“Very thin plastic but it does the job.”

Helpful Report

Posted 2 years ago

Good Morning Carol, Thank you for taking the time to leave a review after receiving the parasol cover. I am sorry to read you feel the cover is very thin. Please do not hesitate to contact the team if you are not fully satisfied with the cover and they will be happy to help. You can contact the team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 2 years ago

“The chair looks good and is comfortable. Relatively easy to put together (despite there being no instructions). Three stars because it came with 2 screws instead of 4 so I can’t use it yet, plus it came with the wrong wheels. Otherwise, I’d say it’s good value.”

Helpful Report

Posted 2 years ago

Good Morning Jenny, Thank you for the feedback you have given after receiving the chair. I am sorry that all the fixings were not included in the box and the wheels also. Having just chased this up with the team they have informed me they will be getting sent today for you. I do apologise for the inconvenience this has caused. Kind regards Sam

Posted 2 years ago

“Trimming quality not great, slightly disappointing quality for the money,”

Helpful Report

Posted 2 years ago

Good Morning Martin, I am sorry to read that you have been disappointed with the product. Can I ask if you have not done so already to please email the support team along with images of the trim and they will be happy to look into this for you. The email address is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 2 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews