Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order placed, goods delivered next day - end of good experience. On arrival packaging was poor, damaged and wet. Inspecting the goods it was clear these were not fit for sale as new and surprised they would waste their own time with this dispatch and the customers time. Goods received had mold on packaging, rust on chairs (not allowing me to post images for some reason). Now having to wait for a full refund and they want to know my experience so there it is. Update 17/10/2024 - Customer service downgraded to poor. Despite Lakeland Furniture writing a FULL refund will be processed i'm now being told that won't include the delivery charge as we 'received the service paid for'. Last time I checked if I ordered 3 stools last week, they got delivered in poor condiiton and had to be returned I have not actually received the service I paid for as I still don't have the stools thanks to the poor quality control. Thankfully I paid with credit card so any issues with the full refund will be handled under section 75. Thinking about purchasing from this company - find another one and move on. Honestly. not worth the hassle. Disappointed”

Helpful Report

Posted 6 months ago

Good Morning Andrew, Thank you for your review, and we sincerely apologize for the disappointing experience you’ve had. It’s certainly not the standard we aim for, and we are sorry that the product arrived in such poor condition. We appreciate you bringing this to our attention and understand your frustration. We can confirm that your refund will be issued, and we’re glad our customer service team was able to assist you. We strive to improve, and your feedback is valuable in helping us do better. If you have any further questions or concerns, please don't hesitate to reach out. Kind regards, Sam

Posted 6 months ago

“Dreadful! Box it came in open and damaged, no instructions, impossible to remove a cap on the chair despite using pliers etc and a rip in the fabric on the side of the chair, delayed customer service, now being returned, was told to ensure packacking etc was suitable for return”

Helpful Report

Posted 7 months ago

Good Afternoon Natalie, Thank you for your feedback, and I sincerely apologize for the issues you’ve encountered with your order. We understand how frustrating it must have been, especially with the damaged packaging, missing instructions, and the problem with the chair fabric. Unfortunately, our support team doesn’t work on weekends and I apologise for any delay this may have caused. A collection has been organised for the return but If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards, Sam

Posted 7 months ago

“Still waiting for it to arrive. No communication beyond carrier saying there would be a delay!”

Helpful Report

Posted 7 months ago

“I haven’t actually received my furniture yet as was sent the wrong items. The customer service has been great but I’m still waiting.”

Helpful Report

Posted 8 months ago

Good Afternoon, I'm really sorry to hear this! Looking into this with customer service, I can see we are still trying to get your correct items to you. I really do apologise about this. Kind Regards, Shannon

Posted 8 months ago

“Appalling. Paid for 2 bar stools They did not arrive No reply for 2 days from customer service from email or WhatsApp.”

Helpful Report

Posted 9 months ago

Good Morning Christina, Thank you for the feedback you have given regarding your order. Unfortunately we are only available between the hours of 9am-3pm and are closed over the weekend. All emails and messages would be replied to in the mentioned hours. Looking into your order with the support team I do know they are currently looking into this right now and hopefully we can get this rectified for you. I hope this information helps. Kind regards Sam

Posted 9 months ago

“Still waiting for the item, tracking info is useless so not impressed with service so far. Can’t comment on item purchased as I haven’t received it!”

Helpful Report

Posted 11 months ago

Good Morning, I am very sorry to see this. Looking into this I can see your order is out for delivery today between 1pm and 2pm. I hope this helps, Kind Regards, Shannon

Posted 11 months ago

“order with a promise that my garden umbrellas would be with me in 4-5 days. no sign of them, no tracking available and no idea if or when they will be delivered”

Helpful Report

Posted 11 months ago

Good Morning Clare, I'm very sorry to see your item is taking longer than usual. Looking into this I can see the items are currently on their way to you. You can track this using tracking number PBXA4479689001 on the parcel force website. I hope this helps, Shannon

Posted 11 months ago

“Gold base all peeling and rubbing off after two days”

Helpful Report

Posted 1 year ago

Good Morning, I am so very sorry to hear of this. If you could be so kind, and reach out to our customer service team on, support@lakeland-furniture.co.uk, they can help resolve this disappointment for you. I hope this helps. Natalie :-)

Posted 1 year ago

“Ordered bar stools for the second time and didn’t send the legs to the bar stools after calling and sending five emails still no response !!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

Good Morning Victoria, Thank you for taking the time to leave feedback. I am sorry to read that you have not received the legs and had no response from the team. Looking into this with the them I can see that they are looking into the missing legs and the no response to emails this morning and they will be in touch. Again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 1 year ago

“I purchased 3 Kitchen Stools from lakeland Furniture. We had an initial issue which was dealt with quickly and no charge for a small replacement required. My problem has arisen no that after having these stools for just over the 12 month warranty period, 2 of the 3 have broke due to poor quality welding on the base of the seat. This has made the very dangerous as my brother fell off the back of one of them at Christmas. They are not willing to accept that the product is faulty and standing behind their 12 month policy. I believe if you pay for a product like this you should expect more then 12 months of use. I know have to source a new company and buy 3 new stools. I would like to think that if my stools breaking happened to be a one off issue they could replace them, but this makes me feel they get this issue a lot therefore take the company line not to offer any support/replacements. Very disappointing. I have attached images showing the poor welding (which is not in the right place causing the weakness and then breaking), you can see the welding has come away and making it very dangerous for someone leaning back.”

Lakeland Furniture 1 star review on 23rd February 2024

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Posted 1 year ago

“No response yet received from them for my complaint. Package arrived all split. Chair damaged.”

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Posted 4 years ago

Good Morning, I am sorry to read the product arrived damaged. Looking into this just now with the support team I have been informed they replied to your email on Tuesday requesting images of the seats also as they do not have the images of the seats attached in your email. Once they see these this will be rectified as soon as possible. I hope this information helps and once again I am sorry for the inconvenience this has caused you. Kind regards Sam

Posted 4 years ago

“Chair arrived damaged and with parts missing. chair rocks and won't fix in position. Customer service responded quickly at first but have gone silent on me.”

Helpful Report

Posted 4 years ago

Good Afternoon, I am sorry to read the disappointment you have had when receiving your new chair. Having just spoken to the support team they have informed me that they replied to your email on Wednesday and are awaiting your reply. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 4 years ago

“Chair was wonky no matter how many time I tried to put it together and scratches all over.”

Helpful Report

Posted 4 years ago

Good Morning Paris, I am sorry to read that on delivery of the chair you found it to be wonky and scratches on it too. If you have not done so already can I ask you to please email the support team at support@lakeland-furniture.co.uk along with your order number or delivery post code as well as images of the scrathes and someone will be happy to help further. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 4 years ago

“Ordered SPARK FAUX LEATHER OFFICE CHAIR… Ordered SPARK FAUX LEATHER OFFICE CHAIR GREY. Twice the item arrived damaged. First time was leather damaged due to everything just being thrown into a box with zero packaging protection. Second chair replacement arrived with both arm attachments damaged and cracked. I then asked for a third replacement and their response was "There seems to be an issue between ourselves, couriers, and how the item is reaching you" so be warned this company is not able to issue safe delivery of this item. I did ask for them to send two arm rest attachments and possibly a discount to keep the chair and they refused which is odd considering they damaged the chair twice already. Their excuse was as stated above "There seems to be an issue between ourselves, couriers, and how the item is reaching you" Zero quality control.”

Helpful Report

Posted 4 years ago

“Missing lots of pieces that I’m still waiting on replacements to arrive.”

Helpful Report

Posted 4 years ago

“Terrible company. Avoid at all costs! They've messed up two orders, once sending out the wrong parts to a chair and then again sending out a faulty chair. They refuse to rectify the issue and it's near on impossible to get in contact with them. Don't get seduced by their products, you will be disappointed and out of pocket!”

Helpful Report

Posted 4 years ago

“I have already sent email furniture does not fit together holes for screws are not in correct place so can only get 3 in. Arm rests are off centre and I’m unable to use chair as I’m frightened it falls apart with not all screw in?”

Helpful Report

Posted 4 years ago

“Furniture arrived promptly well packaged. Instructions where poor and generic , so weren’t even for the exact model and not clear. The chairs are not the size they say on the website. So don’t fit in the space properly Someone has put they are 42cm wide and are a lot bigger. Website news updating Tried ringing but no answer on the phones”

Helpful Report

Posted 4 years ago

“Faulty bar stools, holes did line up so you could not screw all the screws in, one of the legs were shorter than the rest. Online support not very helpful, automatic email reply. They are taking them back and I hope they are quicker at returning my money”

Helpful Report

Posted 4 years ago

“Ordered a red transparent acrylic chair. It came with wrong sized bolts (too small) - so can’t really assemble it 🤷‍♀️”

Helpful Report

Posted 5 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews