Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,865 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 13th January 2025

Laura

Lakeland Furniture 5 star review on 17th December 2024

Ewa

Lakeland Furniture 5 star review on 17th September 2024

Anonymous

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I originally ordered 2 umbrellas, one for our garden and one for my mum's. Unfortunately, the packaging for our umbrella arrived damaged and this caused the crank handle to catch when opening/closing the umbrella. There was no problem with the other umbrella. I contacted Lakeland Furniture by email and they responded that afternoon, offering a replacement. The replacement has now been received and is working perfectly. Thank you Lakeland for a prompt and efficient service. I will definitely be recommending your company!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the feedback and ratings you have given after receiving both parasols. I do apologise there was a problem with the first one but I am pleased our Customer service team rectified this swiftly for you and you are now fully satisfied. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Parasol good quality and excellent value for money. Very good service from Lakeland, and was able to track very easily. I can highly recommend, would not hesitate to use again.”

Helpful Report

Posted 1 year ago

Good Morning Glynis, Thank you for taking the time to leave a 5*review after receiving the parasol. I am pleased you have found the parasol to be good quality and excellent value for money! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Love my new stool and it was so easy to put together....arrived on time”

Helpful Report

Posted 1 year ago

Good Morning Rachel, Thank you for the 5*rating you have given after receiving your new stool! I am pleased you love your new stool and it was easy to assemble! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Chairs are really good. Delivery by DPD was a shambles. Order was in two boxes. Their app asked if I wished for delivery to another address. I said yes. One box sent to one address was late, the other left with neighbour and no missed you card left so I didn't know my neighbour had my box untill I contacted DPD and they sent me an email attaching photo where the property the box was at.”

Helpful Report

Posted 1 year ago

Good Morning Steven. I am really sorry to read the problems you have had with the delivery of your order. I do apologise regarding this. I am however pleased you have found the chairs to be really good! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Came in good condition, and by a very good delivery driver”

Helpful Report

Posted 1 year ago

Good Morning Richard, Thank you for the feedback and rating you have given after receiving your order. I am pleased the product arrived in good condition, along with a very good delivery driver. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Parasol Slightly smaller than 2m but description does state sizes are approx. When I ordered parasol there was a promo code to get a cover for one pound. I used this but never got cover. I E.Mailed Lakeland to ask why this was invalid while still advertised if they had none left but no reply Also didn’t receive parasol from Lakeland but from Discount Stock Outlet”

Helpful Report

Posted 1 year ago

“The parasol is a perfect replacement for our old one, nice and easy to adjust , and to raise and lower”

Helpful Report

Posted 1 year ago

Good Morning Angela, I am pleased you are happy with your new Parasol and you have found it to be nice and easy to adjust and raise and lower. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“just right”

Helpful Report

Posted 1 year ago

Good Morning Betsy, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased you have found it to be just right. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Chairs as described. However paid for next day delivery. Waited in all day did not arrive. 2 day delivery charged £4.99 extra for nothing”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thank you for the feedback you have given after receiving your order. I am sorry to read that you had paid for the next day delivery service but it was not delivered the next day. I have informed the support team and they will be refunding you the £4.99 to you. This should take 3-5 working days. I hope this information helps. Any queries then please do let the team know at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 1 year ago

“I purchased a red acrylic stool from Lakeland and it was a fantastic stool. I needed some after sales care, and reached out to Lakeland, speaking to a fantastic and extremely helpful person I believe to be called Natalie (the purchase was around 2 months ago, I've just been so busy so this is the first chance I have had to write this review) but the service from Natalie and Lakeland and their quality of product is FANTASTIC and I am super happy with my purchase, I plan to make several more. 5 stars from me, and if you could pass on my best regards to Natalie too. God Bless.”

Helpful Report

Posted 1 year ago

Good Morning Graham, Thank you for the wonderful feedback you have given after receiving your bar stools. I am pleased you are happy with the product and service you received from Natalie, I have forwarded the message to her already. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Great product n swift delivery. One item was missing but a single email to their customer service and it arrived the next day. Cannot fault them great service.”

Helpful Report

Posted 1 year ago

Good Morning Richard, Thank you for the feedback and 5*rating after receiving your order. I am sorry to read that an item was missing but I am pleased the team rectified this for you swiftly. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Gave top marks for my purchase . Great customer service . And the bar stools I purchased are lovely .”

Helpful Report

Posted 1 year ago

Good morning, Thank you for the amazing feedback and 5*rating you have given after receiving your new bar stools. I am pleased you received great customer service and you have found the bar stools to be lovely! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Excellent quality and professional customer service. Outstanding company.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased you found the product to be excellent quality and you received professional customer service too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Looks very good sunshade. Very happy with it so far. It is sturdy and can tilt and has an easy wind up mechanism. In fact I am going to order another one.”

Helpful Report

Posted 1 year ago

Good Morning Gillian, Thank you for the feedback and 5*ratings you have given after receiving the Parasol. I am pleased you are very happy with your order, so much so you will be ordering another. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

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Helpful Report

Posted 1 year ago

Good Morning Alexander, Thank you again for the rating you have given after receiving the Henley parasol. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

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Helpful Report

Posted 1 year ago

“Very impressed with the quality and the crank is so much easier than a pulley”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you have found the parasol to be good quality! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Great service delivered in 2days and very happy and excellent quality..”

Helpful Report

Posted 1 year ago

Good Morning Denise, Thank you for taking the time to leave a 5* review after receiving your order. I am pleased it arrived swiftly and you are very happy with it and the quality too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Nice sturdy parasol although I couldn't reach the tilt mechanism as it's too tall. Also because it is so high the sun shines in underneath. We had to saw a short length off the bottom pole to bring the height down then it was fine.”

Helpful Report

Posted 1 year ago

Good Morning Andrea, Thank you for taking the time to leave a 5*rating after receiving the parasol. I am pleased you have found it to be nice and sturdy. Unfortunately altering the product makes the warranty void, we just wanted to inform you of this incase you were not aware this would happen. If you do have any queries then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 1 year ago

“Great parasol. Good quality and couldn`t be easier to assemble.”

Helpful Report

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,865 reviews