Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,865 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 13th January 2025

Laura

Lakeland Furniture 5 star review on 17th December 2024

Ewa

Lakeland Furniture 5 star review on 17th September 2024

Anonymous

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice products at a reasonable price”

Helpful Report

Posted 9 months ago

Good Morning Andrew, Thank you for the 5*feedback and review after receiving your order. I am pleased you have found them to be nice products at a reasonable price. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Initially we were sent the wrong bar stools. I contacted them and a lovely lady called Helen sorted out the return of the stools we had received in error and for the stools we had ordered to be sent out next day. The stools promptly arrived next day and they are gorgeous. Really good quality and very easy to put together. Will definitely use them again.”

Helpful Report

Posted 9 months ago

Good Morning Tracy, Thank you again for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Initially we were sent the wrong bar stools. I contacted the Support Team and a lovely lady called Helen sorted out a collection of the wrong stools and arranged delivery of the correct ones which landed the next day. The stools are gorgeous and really easy to put together, even without instructions. I have read a lot of bad reviews but I have to say I have nothing but praise especially for the quality of the product.”

Helpful Report

Posted 9 months ago

Good Morning Tracy, Thank you for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Thanks for a great service. I needed a more comfortable chair to work on at home. Found this chair on Lakeland's and so far so very good.”

Helpful Report

Posted 10 months ago

Good Morning Daren, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you received great service and the chair is so far so good! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Fast efficient can't fault em”

Helpful Report

Posted 10 months ago

Good Morning Dean, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you found that ordering was fast and efficient! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Lakeland are one of the few companies to stock individual barstools as most are in sets of 2l! I wanted 3 and the whole ordering and delivery process was first class”

Helpful Report

Posted 10 months ago

Good Morning Jane, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased to read that ordering the 3 bar stools was very helpful for you and you have found the whole process of ordering to be first class! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“very good and arrived quickly helpful staff”

Helpful Report

Posted 10 months ago

Good Morning Linda, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased the delivery was prompt, you found the product to be very good and the staff are helpful! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“It was a gift and the person is over the moon with it .!”

Helpful Report

Posted 10 months ago

Good Morning June, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you and your friend who you bought it for are over the moon with this product! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“The stools themselves are great. Very reasonably priced for a good quality look and finish. I fortunately, 3 of them came with a missing plastic feet cap. I reported this and asked for 3 tiny caps to be posted out. They said they can’t do this and sent us a full base unit, which I then had to remove 3 caps from them discard a perfectly good piece of metalwork. Very bad for the environment, nevermind the company p&l. They need to address this.”

Helpful Report

Posted 10 months ago

Good Morning Skevy, Thank you for the feedback you have given today after receiving your order. I am pleased the stools are great, very reasonably priced with a good quality finish but I am sorry to read 3 of the stools came without the plastic feet caps. We are currently unable to send just the caps and I do apologise regarding this but I shall forward your concerns over to my manager and they will look into this for the future. I hope this information helps. Kind regards Sam

Posted 10 months ago

“Excellent quality and lush colour for the money.”

Helpful Report

Posted 10 months ago

Good Morning Lesley, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found it to be excellent quality and a lush colour too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Excellent customer service, as usual. I realised I had ordered the wrong grey chair when I received notification that it had been dispatched. Thankfully, after calling Lakeland Furniture, they managed to swap it at the warehouse. The person who handled my enquiry was friendly and pleasant. I already have two chairs and they not only look good but are great value for money.”

Helpful Report

Posted 10 months ago

Good Morning Heather, Thank you for the wonderful feedback and 5*rating you have given after placing your order. I am pleased the support team were efficient and able to help rectify your order so the correct one arrives. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Great choice of chairs. I wanted an office chair without wheels and without arms and had no problem selecting one as a great choice of styles and colours. Delivered absolutely on time. I just had to connect the chair base to the metal legs - no problem at all. Good sturdy comfortable chair and looks great.”

Helpful Report

Posted 10 months ago

Good Morning Lesley, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased to read you found a great choice of what you had been looking for on our website and once your choice had been delivered you found the office chair to be a good sturdy comfortable chair that looks great too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“One of the seats was damaged and was replaced straight away. That is what I call service.”

Helpful Report

Posted 10 months ago

Good Morning Anthony, Thank you for the 5*rating you have given after receiving your order. I am sorry to read that on delivery you found one of the seats to be damaged but I am pleased the support team helped to rectify this swiftly for you and replaced this straight away. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Happy days”

Helpful Report

Posted 10 months ago

Good Morning Kerrie, Thank you again for the 5*rating after receiving your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“I'm very pleased with my chair. Ordered grey velvet for dressing room matches perfectly with the bed. Very quick delivery will definitely recommend to friends and family.”

Helpful Report

Posted 10 months ago

Good Morning Sharon, Thank you for the 5*rating after receiving your order. I am pleased it matches perfectly with your dressing room and bed! Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Quick Delivery”

Helpful Report

Posted 10 months ago

Good Morning, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased your order arrived quickly. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Gold base all peeling and rubbing off after two days”

Helpful Report

Posted 10 months ago

Good Morning, I am so very sorry to hear of this. If you could be so kind, and reach out to our customer service team on, support@lakeland-furniture.co.uk, they can help resolve this disappointment for you. I hope this helps. Natalie :-)

Posted 10 months ago

“The rubber feet on all chairs not fitted properly and on two chairs seat pad material, needing stretched tighter before being stapled on base.”

Helpful Report

Posted 11 months ago

Good Morning Gordon, Thank you for the feedback you have given after receiving your order. I am sorry to read that the rubber feet are not installed fully and there is a problem with the material therefore can I ask you to please email the support team along with images of this and the team will be happy to look into this for you. The email address is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 11 months ago

“Fantastic company, exactly what I ordered came the next day. Highly recommend”

Helpful Report

Posted 11 months ago

Good Morning Harry, Thank you for the 5*rating and review you have given after receiving your order. I am pleased you have found the company to be fantastic and exactly what you had ordered arrived the next day! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Good looking we'll made stools which were easy to assemble and seem very good value for money.”

Helpful Report

Posted 11 months ago

Good Morning Robert, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased you have found the stools to look good and are well made too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

Lakeland Furniture is rated 4.6 based on 2,865 reviews