Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,865 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 13th January 2025

Laura

Lakeland Furniture 5 star review on 17th December 2024

Ewa

Lakeland Furniture 5 star review on 17th September 2024

Anonymous

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 4 New Black ajustable bar stool bases, to replace my chrome ones, easy process from start to finish, all components where individually wrapped which kept them safe during transit. Was Very Impressed with the whole service, Highly Recommended Lakeland Furniture.”

Helpful Report

Posted 1 year ago

Good Morning Mark, Thank you for the wonderful feedback and 5*rating you have given after receiving the black bar stool bases. I am please they arrived well packaged and you found the whole process easy! If you do have any problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 1 year ago

“Order process was easy and the items arrived just a few days later. However, one of the boxes was damaged on arrival and some key bits were missing. I tried to call Lakeland on the Saturday morning - no answer and no response to messages. They did get in touch on Monday and arranged for the missing bits to be delivered the next day which they were.”

Helpful Report

Posted 1 year ago

Good Morning Helen, Thank you for taking the time to leave a review after receiving your order. I am sorry to read that your order on arrival had some fixings missing but I am pleased the team have now rectified this and you are now happy with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Good looking chair, goes together so easily ......”

Helpful Report

Posted 1 year ago

Good Morning Simon, Thank you for taking the time to leave feedback and a 5*rating you have given after receiving your order. I am pleased you have found the chair to look good and was easy to assemble too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Loved the easy to put together aspect of this. I also like the deep seat however the footrest doesn't protrude far enough out for those of us with shorter legs to reach under the seat and use comfortably. Luckily I purchased for specific and only occasional use so I will still be keeping the chair.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am pleased you found the product easy to assemble and the seat to be deep too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bases are ok but not fantastic, whilst they do the job, both bottom plates came dented underneath in their packaging, this in turn stands out like a sore thumb on the black finished surface, clearly not checked before being sent, that or simply ignored!”

Helpful Report

Posted 1 year ago

Good Morning Richard, Thank you for the feedback you have given after receiving the black bases. I am sorry to see and read they have dents on them. Can I ask if you have not done so already to please email the support team direct along with images of the dents and the team will be happy to look into this for you. The email is support@lakeland-furniture.co.uk Kind regards Sam

Posted 1 year ago

“Part delivered quickly in good condition and was a good fit. The instructions published underplayed the force necessary to remove the gas pillar from both the base and the seat fitting! YouTube has other videos (American) which are a little better but be warned!”

Helpful Report

Posted 1 year ago

Good Morning Tim, Thank you for taking the time to leave a 5*review after receiving your order. I am pleased the part was delivered quickly, in good condition and a good fit too! If you do require anything further then please do not hesitate to contact the support team at support@lakeland-furniture.co.uk where they will be happy to help you. Kind regards Sam

Posted 1 year ago

“The quality when I have taken it out the box looks excellent, not put the chairs together yet but look great.”

Helpful Report

Posted 1 year ago

Good Morning Rebecca, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the quality to look excellent. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The kitchen barstool look great, we easy to assemble and are as specified. I suspect they will mark easily being fabric and have therefore ordered covers. My mistake. Happy enough tho .”

Helpful Report

Posted 1 year ago

Good Morning Brenda, Thank you for the feedback you have given after receiving your order. I am pleased to read they look great and were easy to assemble too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Really quick delivery although seats and bases were delivered separately. Nice chairs and happy with them. Good value for money”

Helpful Report

Posted 1 year ago

Good Morning Julie, Thank you for taking the time to leave feedback and a 5*rating you have given after receiving your order. I am pleased it was delivered quickly, you found them to be nice chairs and good value for money. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“No complaints, my parcel was delivered on time.”

Helpful Report

Posted 1 year ago

Good Morning William, Thank you for taking the time to leave feedback and a 5*rating you have given after receiving your order. I am pleased your delivery arrived on time! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Stools ordered are great quality and delivery was quick”

Helpful Report

Posted 1 year ago

Good Morning Darren, Thank you for the feedback and 5*rating after receiving the bar stools. I am pleased you have found them to be great quality and they arrived swiftly. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I was sent the wrong base for the office chair, it was a gift so was late giving it which wasn't ideal. But I am happy with the product”

Helpful Report

Posted 1 year ago

Good Morning Clair, Thank you for the feedback you have given after receiving your order. I am sorry that you received the wrong base so it was late for a gift for someone. I am pleased however you are now happy with the product. If you do have any further problems then please do let the team know at support@lakeland-furniture.co.uk and they will be happy to help. Kind regards Sam

Posted 1 year ago

“Fantastic company, great quality furniture. Super fast delivery and really helpful customer service. Would highly recommend and will definitely order from them again.”

Helpful Report

Posted 1 year ago

Good Morning Elizabeth, Thank you For the feedback and 5*rating you have given after receiving your order. I am pleased you have found us to be a fantastic company, with great quality furniture and you would highly recommend us. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bar stools arrived within a couple of days they appear to be of good quality only time will tell. Overall very happy.”

Lakeland Furniture 5 star review on 6th December 2023

Helpful Report

Posted 1 year ago

Good Morning Andrew, Thank you for taking the time to leave a 5*rating after receiving the Ariel Bar Stools and the great image too of them in situ. I am pleased you found them to be good quality! For sharing the image here with us I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Beautiful adjustable stool. Excellent quality and well packaged for delivery . Highly recommend .”

Helpful Report

Posted 1 year ago

Good Morning Tracey, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased you have found the product to be a beautiful adjustable stool, excellent quality and well packaged too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Excellent choice of Bar stools they look great and blend in really well with kitchen decor. Easy to assemble a bonus. Very fast service just a little over 2 days from order to delivery, and a Black Friday deal as well.”

Helpful Report

Posted 1 year ago

Good Morning Michael, Thankyou for taking the time to leave a 5*review after receiving your bar stools. I am pleased you have found them to look great and blend in well with your kitchen decor. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Fast responding and organised”

Helpful Report

Posted 1 year ago

Good Morning Svitlana, Thank you for the 5*review and feedback you have given after receiving your order. I am pleased you found the company to be fast responding and organised too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Website was easy enough to use, and to place an order on. Delivery was quick 3 days FOC. Lakeland had been let down due to having the wrong items in the carton supplied from China. They responded very quickly and without equivocation to customer service need, we'll done.”

Helpful Report

Posted 1 year ago

Good Morning Agustin, Thank you for taking the time to leave feedback after receiving your order. I am sorry you received the wrong items but I am pleased that customer service helped rectify this swiftly and you are now satisfied with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Was let down by Nordics for similar chairs after waited order for 2 months I ordered Lakeland the the Stolls were delivered in 2 days. Great service and great Quality”

Helpful Report

Posted 1 year ago

Good Morning Moira, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased to read they were delivered quickly and they are great quality too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Ordered 4 bar stools but received completely wrong ones. However Lakeland were efficient in arranging for a recollection. Hope to receive our refund shortly!”

Helpful Report

Posted 1 year ago

Good Morning Elaine, I am sorry to read that on delivery you found that it was completely the wrong items you received but I am pleased the Customer service team were efficient in arranging a collection. Please do keep and eye on your refund and if there is any problems then please do let the team know and they will be happy to look into this for you. Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,865 reviews