Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,865 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 13th January 2025

Laura

Lakeland Furniture 5 star review on 17th December 2024

Ewa

Lakeland Furniture 5 star review on 17th September 2024

Anonymous

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to put together, comfortable and look great in the kitchen”

Helpful Report

Posted 8 months ago

Good Morning Leigh, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the product easy to assemble, comfortable and they look great in your kitchen. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“Fast delivery and nice quality”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased received a fast delivery and you have found the product to be nice quality too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“My office chair has arrived with no instructions and a mark on the velvet. I like the chair but do not want the mark and need instructions to out it together”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for your feedback. I am sorry to hear your order has arrived with imperfections. If you email our customer service team on support@lakeland-furniture.co.uk with your order number, they shall be quick to sort this query out for you :-) I hope this helps.

Posted 8 months ago

“Really disappointed as the vintage leather is not the colour on the website and more like the standard green. Husband won't let me return as he has already built them and ordered them so really upset as spent months trying to find ones the correct colour.”

Lakeland Furniture 2 star review on 5th June 2024

Helpful Report

Posted 8 months ago

Good Morning, I am very sorry to see you are not happy with the items you have received. Looking at the image you have provided I can see you have received the vintage green colour, which is egg shell finish with mottling throughout the colour which gives the vintage effect; whereas the green faux leather is a shiny finish and a bottle green colour with no mottling. We do offer a free exchange service within 30 days of ordering, if you wish to do this please email support@lakeland-furniture.co.uk. I hope this helps. Kind Regards, Shannon

Posted 8 months ago

“Arrived quickly, product was as discribed fit perfect with original chairs.”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased it arrived quickly, the product was as described and they fit perfectly with your original chairs. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“Lovely furniture and staff”

Helpful Report

Posted 8 months ago

Good Morning Natalie, Thank you for the great feedback and 5*rating you have given after receiving your order. I am pleased you have found the furniture and staff too to be lovely! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“Sent my chair on time but a part was missing. I contacted them via their portal and they sent the missing part out first class mail the following day. Great service”

Helpful Report

Posted 8 months ago

Good Morning Robert, Thank you for the feedback and rating you have given after receiving your order. I am sorry to read that part of your order was missing but I am pleased the team rectified this swiftly for you and you are now fully satisfied with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“3 stools perfect, 1 stool substandard Emailed Lakeland day after delivery and attached photos of substandard item , as yet not reply”

Lakeland Furniture 3 star review on 3rd June 2024

Helpful Report

Posted 8 months ago

Good Morning James, I am sorry to read that one stool was substandard on delivery. Looking into this just now the support team have informed me that they have been in touch and a replacement has now been sent out. I hope this information helps but if you do require anything further then please do not hesitate to contact the team and they will be happy to help. Kind regards Sam

Posted 8 months ago

“Swift delivery, easy to construct, exactly want we wanted”

Helpful Report

Posted 8 months ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased it arrived swiftly, easy to assemble and are exactly what you wanted! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“I want to return because it doesn't fit my garden table could you arrange it to be collected ASAP please”

Helpful Report

Posted 8 months ago

Good Morning Laura, Thank you for the feedback. Looking into this with the support team they did reply to your email on the 16th May at 8.55am with all the return details. If you are still having trouble can you please get in touch with them at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 8 months ago

“I bought a velvet swivel desk chair for my hobby room. The chair arrived quickly and well packaged. Very easy to assemble, looks great. Delighted with my purchase. Thank you Lakeland Furniture!”

Helpful Report

Posted 8 months ago

Good Morning Joanne, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased the chair arrived quickly, was easy to assemble and you are delighted with the product! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“Have just received my bar stools and the quality is excellent, delivery great and customer services is top notch.”

Helpful Report

Posted 9 months ago

Good Morning Hendrik, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found the bar stools to be excellent quality, delivery great and the customer service to be top notch. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 8 months ago

“Still waiting for the item, tracking info is useless so not impressed with service so far. Can’t comment on item purchased as I haven’t received it!”

Helpful Report

Posted 9 months ago

Good Morning, I am very sorry to see this. Looking into this I can see your order is out for delivery today between 1pm and 2pm. I hope this helps, Kind Regards, Shannon

Posted 9 months ago

“order with a promise that my garden umbrellas would be with me in 4-5 days. no sign of them, no tracking available and no idea if or when they will be delivered”

Helpful Report

Posted 9 months ago

Good Morning Clare, I'm very sorry to see your item is taking longer than usual. Looking into this I can see the items are currently on their way to you. You can track this using tracking number PBXA4479689001 on the parcel force website. I hope this helps, Shannon

Posted 9 months ago

“Chair quickly delivered and good quality for price”

Helpful Report

Posted 9 months ago

Good Morning, Thank you for taking the time to leave a 5*review and feedback after receiving your order. I am pleased the chairs arrived quickly and you have found them to be good quality for the price! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Arrived in a box that had clearly been used before - complete with torn off address label - and no instructions on how to put together included. Fortunately, I'd bought similar stools for the kitchen and to be honest, it wasn't rocket science anyway, taking only a few minutes to put together. It is 'small' but as someone short of leg at only 5'3", it's a good 'fit' for me in a bedroom office still being refurbed. All in all, happy with the purchase and the price HAD gone down a bit by the time I ordered, maybe as this was a 'return' (?)”

Helpful Report

Posted 9 months ago

Good morning Diane, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read you received no assembly instructions and I also apologise for the box your order arrived in but please be rest assured that the chair is not a returns. If you would still like some assembly instructions for the future then please do email the support team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 9 months ago

“Ordered two bar stool, arrived quickly but they have lots of faults/damage emailed them twice but no response.”

Helpful Report

Posted 9 months ago

Good Morning Jane, I am sorry to read that the bar stools that have arrived are faulty and I do apologise regarding this. I have spoken with the support team just now and they have informed me they are unable to locate your email and have asked if you could possibly email them direct at support@lakeland-furniture.co.uk along with the images and they will look into this for you today. Once again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 9 months ago

“Delivery was very prompt but The bar stool I bought isn't at all comfortable which is very disappointing.”

Helpful Report

Posted 9 months ago

Good Morning Susan, Thank you for the feedback you have given after receiving your order. I am sorry to read the bar stool that arrived is not comfortable for you and I do apologise regarding this. Please do not hesitate to contact the support team if you would like to speak to someone regarding this and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk I hope this helps. Kind regards Sam

Posted 9 months ago

“I can't write a review on the product, as it is a surprise present for my friend. They look amazing, and I love the colour, but they are still wrapped up for him to open in June. I must say the delivery service was excellent! I can't believe how quick it was and I hope he likes the bar stools as much as I do. Many thanks to all concerned”

Helpful Report

Posted 9 months ago

Good Morning Pamela, Thank you for taking the time to leave feedback and a 5*rating after receiving the order of the bar stools for your friend. I am pleased you received excellent service and we hope also that he likes them as much as you do. If there are any problems then please do let the support team know. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 9 months ago

“Bought 2 high stools for our kitchen table. We are really pleased with them. Good quality, colour was the same as the picture. Only negative was there were no assembling instructions but quite easy to build.”

Helpful Report

Posted 9 months ago

Good Morning Karen, Thank you for the feedback you have given after receiving your order. I am sorry the assembly instructions were not included but if you still require them for future reference then please do email support@lakeland-furniture.co.uk along with your delivery post code and the team will get these forwarded to you. I am however pleased that you are happy with the stools and found them to be good quality and the colour to be the same as the images on the website. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

Lakeland Furniture is rated 4.6 based on 2,865 reviews