Lakeland Furniture have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
Purchased 4 bar stools. Delivered next day for just a fiver. Really easy to put together. Ideal for what we wanted and about half the price of comparables. Bang on!
”
- Phillip Hanzseros
“
The item was an easy ordering process and arrived on time. Good quality chair at a good price. Very happy with purchase
”
- Anonymous
“
Ordered two bar stools found the website easy to order from, delivered on time no hassle, bar stools good quality and good price, would definitely recommend.
”
- Derek
“
Quality product and excellent on time delivery. Really pleased.
”
- Keith Henig
“
Great quality barstools. Fast delivery, although one base arrived damaged a replacement was sent the next day.
”
- Anonymous
“
Excellent service and delivery.
”
- Anonymous
“
Wasn't clear if they were paying (they should, it's their fault with goods) or I was so I didn't take the risk and returned it myself at a fraction of the penalty they apply to returns organised by them.
”
- Anonymous
“
Now having to wait for a full refund and they want to know my experience so there it is.
”
- Andrew
“
Ordered 4 bar stools but received completely wrong ones. However Lakeland were efficient in arranging for a recollection. Hope to receive our refund shortly!
”
- ELAINE CROSS
“
During CoviD it is difficult, however staff appear to be working from home and were unable to communicate with each other, so emails I replied to were not returned to the correct person and not understood....This became so frustrating Ive attempted to return my order an request a refund. Not the out come I wanted
”
- Julian Jones
“
Excellent service and delivery.
”
- Anonymous
“
Excellent customer service, very fast delivery,high quality products
”
- Sheila
