Lakeland Furniture have a Customer Happiness Grade of B-. Customers love their prices, delivery and customer service but are unhappy with their returns process and refunds.
“
The right product, at the right price, delivered on time, with all necessary instructions, that were easy to follow.
Quality product.
What more could you ask!
”
- John
“
Very pleased with the service from Lakeland. I received a quality product at a discounted price. The item was well packaged and delivery was speedy. A very good shopping experience.
”
- Kobe McNamara
“
Good service, quick delivery and pleased with the product at v reasonable price. No instructions accompanied to support assembly of the stools, but I found it relatively easy to figure out what to do intuitively.
”
- Anonymous
“
Very pleased with the service from Lakeland. I received a quality product at a discounted price. The item was well packaged and delivery was speedy. A very good shopping experience.
”
- Kobe McNamara
“
Good service, quick delivery and pleased with the product at v reasonable price. No instructions accompanied to support assembly of the stools, but I found it relatively easy to figure out what to do intuitively.
”
- Anonymous
“
Excellent service. Very good price, and very quick delivery and very pleased with what we bought. We would definitely use them again
”
- Anonymous
“
Wasn't clear if they were paying (they should, it's their fault with goods) or I was so I didn't take the risk and returned it myself at a fraction of the penalty they apply to returns organised by them.
”
- Anonymous
“
Now having to wait for a full refund and they want to know my experience so there it is.
”
- Andrew
“
Ordered 4 bar stools but received completely wrong ones. However Lakeland were efficient in arranging for a recollection. Hope to receive our refund shortly!
”
- ELAINE CROSS
“
During CoviD it is difficult, however staff appear to be working from home and were unable to communicate with each other, so emails I replied to were not returned to the correct person and not understood....This became so frustrating Ive attempted to return my order an request a refund. Not the out come I wanted
”
- Julian Jones
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Very efficient service
”
- Sally
“
excellent service and great prices
”
- Mark Wheeler
“
Good product for the money and super service from Lakeland.
Thank you!!
”
- Laurence
