Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,865 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 13th January 2025

Laura

Lakeland Furniture 5 star review on 17th December 2024

Ewa

Lakeland Furniture 5 star review on 17th September 2024

Anonymous

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bar stools arrived next day after we ordered them. Very easy to put the stools together One of the arm sleeves was punctured , this was reported to Lakeland and a replacement was sent out to us the next day”

Helpful Report

Posted 5 months ago

Good Morning Nick, Thank you for taking the time to leave a review! We’re glad to hear the bar stools arrived quickly and were easy to assemble. I’m sorry to hear about the punctured arm sleeve, but I’m pleased we were able to send out a replacement promptly. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 5 months ago

“We bought bar stoolsl for daughter they arrived on time as promised. Only issue was with DPD delivery service as they obviously did not take care of the two boxes as they arrived damaged. Luckily tbe contents were intact. Cant fault Lakeland but the courier let it down slightly. I would purchase from Lakeland again however.”

Helpful Report

Posted 5 months ago

Good Morning, Thank you for your review and for choosing to shop with us! We're glad to hear the bar stools arrived on time and that the contents were intact despite the damaged boxes. We're sorry to hear about the issue with the delivery service and appreciate your understanding. We'll certainly pass your feedback on to the courier. It's great to know you'd shop with us again, and we look forward to serving you in the future! Kind regards Sam

Posted 5 months ago

“Thank you…”

Helpful Report

Posted 5 months ago

Good Morning Karen, Thank you for taking the time to leave a positive review after receiving your order. If you're satisfied with our service, we’d be grateful if you could recommend us to your friends and family. Also, we'd love to see a photo of your new furniture! If you share one on our Facebook page at https://www.facebook.com/lakelandfurn/, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Kind regards, Sam

Posted 5 months ago

“Item ordered on 9th September with 3-4 day delivery. It is now the 16th September and I've heard nothing. DPD is showing there's an "unexpected error". I've contacted Lakeland Furniture by both their website contact form and email and received no response. Money has been taken for the item. EDIT --> Lakeland Furniture has since responded and rectified this, due to a courier issue. Review has been amended to reflect this.”

Helpful Report

Posted 5 months ago

Good Afternoon David, I’m very sorry to hear about the delay and the issues you’ve experienced with communication. I understand how frustrating this must be. We are resending the product today, and you should receive it within the next few days. We’ll also be looking into the unexpected error with DPD to prevent similar issues in the future. Thank you for your patience, and we sincerely apologize for the inconvenience. If you have any further questions or need additional assistance, please feel free to reach out. Kind regards Sam

Posted 5 months ago

“Ordered x2 grey bar bar stools for our games room they were the more expensive side But definitely worth the money. Good quality Very big and comfortable Will use lakeland furniture again”

Lakeland Furniture 5 star review on 16th September 2024

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you so much for your review and for sending us the image! We’re thrilled to hear that you’re enjoying your new grey bar stools and that they’re proving to be a great addition to your games room. It’s wonderful to know that you feel they’re worth the investment in terms of quality and comfort. For sharing the great image here with us I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. We look forward to serving you again in the future. If you need any assistance or have any questions, feel free to reach out. Enjoy your new stools! Kind regards Sam

Posted 5 months ago

“Purchase was faulty,but a replacement was immediately sent. Very polite and helpful service.”

Helpful Report

Posted 5 months ago

Good Morning Pauline, Thank you so much for your feedback and for giving us a 5-star rating! I’m sorry to hear there was an issue with your item, but I’m glad the team was able to resolve it quickly and that you’re now fully satisfied. If you’re happy with our service, we’d really appreciate it if you could recommend us to friends and family. Additionally, if you’d like to share a picture of your new furniture on our Facebook page https://www.facebook.com/lakelandfurn/ we’d love to offer you a £10 gift voucher for your next order as a thank you. Kind regards, Sam

Posted 5 months ago

“fab bar stools”

Helpful Report

Posted 5 months ago

Good Morning Sophia, Thank you for taking the time to leave feedback and a 5* rating after receiving your bar stools. I am pleased you have found them to be 'fab' Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“We bought 2 of the 2meter taupe brollies. Good quality all round. Great service and value.”

Lakeland Furniture 5 star review on 10th September 2024

Helpful Report

Posted 5 months ago

Good morning Monica, Thank you so much for your wonderful feedback and for sharing the image of your new parasols. They look fantastic in your beautiful garden! As a token of our appreciation, I’ll be sending you a £10 gift voucher to use on your next order with us. Kind regards, Sam

Posted 5 months ago

“Easy to buy online, no fuss. Quick delivery time as well.”

Helpful Report

Posted 5 months ago

Good Afternoon, Thank you for taking the time to leave feedback and a 5*rating you have given after receiving your order. I am pleased you found it easy to order online with no fuss along with a quick delivery too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Very pleased with my garden furniture good quality and service excellent can not fault would definitely recommend.”

Helpful Report

Posted 5 months ago

Good Morning Lynn, Thank you for the feedback and 5*rating you have given after receiving your new garden furniture. I am pleased you have found the product to be good quality along with an excellent service. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“I really like my two kitchen bar stools from Lakeland furniture, and especially pleased I swallowed hard and settled for Cuban Red. What a great, uplifting colour for a dull morning! And not to forget, everything arrived complete, on time, (only 2 days wait) and were assembled within a half hour. I will definitely be buying again.”

Helpful Report

Posted 5 months ago

Good Morning Adrian, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased you have found the Cuban red bar stools to be a great, uplifting colour for a dull morning! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Still waiting for it to arrive. No communication beyond carrier saying there would be a delay!”

Helpful Report

Posted 5 months ago

“Quick delivery & product as expected.”

Helpful Report

Posted 5 months ago

Good Morning Russell, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you received a quick delivery and the product was as expected. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Had a problem with the original order that was sorted out immediately, thanks very much 👍”

Helpful Report

Posted 5 months ago

Good Morning Kevin, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased the team rectified a problem out swiftly and you are now fully satisfied. Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 months ago

“Lakeland furniture couldn’t be more helpful. I was unsure of colour in picture on line and they very kindly took a photo for me in their warehouse. Chairs arrived in two days, well packaged. Very pleased with purchase but unfortunately one small part was missing and one seat had an issue ,which they couldn’t have foreseen. Their customer support is the best. What a shame other companies don’t have the same high level of support. My email was replied to within an hour or so and communication was brilliant. I can highly recommend Lakeland Furniture and i will definitely be using them again in the future.”

Helpful Report

Posted 6 months ago

Good Morning Adrian, Thank you for the amazing review and 5*rating you have given after receiving your order. I am pleased the team helped with taking more images for you and just the general help from them. Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 months ago

“Outstanding service, rapid response to any problems.”

Helpful Report

Posted 6 months ago

Good Afternoon Harry, Thank you for taking the time to leave great feedback and a 5*rating after receivig your order. I am pleased you recieved outstanding service! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 6 months ago

“I am happy with the size of the parasol and the tilt and crank facility but the quality of the umbrella itself is disappointing. The stitches have hanging threads in many places and the fabric is very creased. The creases will drop out in time I guess. Also sort of perturbed It was sent to me from a discount store apparently. I thought lakeland was a decent company not Discount Stock Outlet Ltd. That said the parasol if fine for the price.”

Helpful Report

Posted 6 months ago

Thank you for your detailed feedback. We are glad to hear that you are satisfied with the size and functionality of the parasol. However, we are very sorry to learn about the issues you’ve encountered with the quality of the umbrella fabric and stitching. We understand how disappointing it can be to receive a product that does not meet your expectations. We will address these quality concerns with our supplier to ensure improvements are made. If you need further assistance or wish to discuss this matter more, please contact us at support@lakeland-furniture.co.uk. We appreciate your feedback and will use it to enhance our products and services. Best regards, Shannon Lakeland Furniture Team

Posted 6 months ago

“easy to assembly and high-quality”

Helpful Report

Posted 6 months ago

Thank you so much for your fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our products and services. Your kind words truly mean the world to us and motivate our team to continue striving for excellence. At Lakeland Furniture, we are dedicated to providing top-quality furniture and exceptional customer service, and it’s incredibly rewarding to know we’ve met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We are always here to help! Once again, thank you for your support and for choosing Lakeland Furniture. We look forward to serving you again soon! Best regards, Shannon Lakeland Furniture Team

Posted 6 months ago

“I haven’t actually received my furniture yet as was sent the wrong items. The customer service has been great but I’m still waiting.”

Helpful Report

Posted 6 months ago

Good Afternoon, I'm really sorry to hear this! Looking into this with customer service, I can see we are still trying to get your correct items to you. I really do apologise about this. Kind Regards, Shannon

Posted 6 months ago

“Brought two broken bar stools back to life”

Helpful Report

Posted 6 months ago

Lakeland Furniture is rated 4.6 based on 2,865 reviews