Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,867 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,867 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 13th January 2025

Laura

Lakeland Furniture 5 star review on 17th December 2024

Ewa

Lakeland Furniture 5 star review on 17th September 2024

Anonymous

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not sure what to say / i got what i ordered plus good service from Nathalie W and ustomer service”

Helpful Report

Posted 4 years ago

Good Afternoon Dave, Thank you for the great feedback and the 5*rating you have given. I shall pass your comments onto Natalie. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Very happy with the product. However courier service was awful. Very poor delivery service.”

Helpful Report

Posted 4 years ago

Good Afternoon, I am sorry to read that the courier service was very poor and I apologise about this and the inconvenience this has caused you. I am pleased however that you are very happy with the product and I would like to Thank you for the feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Still awaiting the barstools ordered. The wrong ones were delivered and have been collected. Rating withheld but so far underwhelmed by Lakeland Furniture.”

Helpful Report

Posted 4 years ago

Good Morning, I am sorry to read of the inconvenience this has caused you regarding the wrong items being sent. Looking into this just now I have been informed your items are out for delivery today. I hope this information helps you but if you do require anything further then please do not hesitate to contact us again. Kind regards Sam

Posted 4 years ago

“I loved the chairs I bought but my delivery date changed twice which was very frustrating.”

Helpful Report

Posted 4 years ago

Good Morning Zara, I sorry to read the frustration you have had regarding the delivery dates changing twice but I am pleased once it was delivered you love the chairs. Thank you for the feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chairs onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“No problem with the service but a couple of issues with the bar stool; Lakeland don’t promote this stool as a swivel chair, but in other outlets it is, and the product info on Lakeland’s site states “360 degree swivel”. Cheaper than elsewhere, probably due to the deleted swivel unit, but they need to check the info if they’re going to cut and paste the blurb as it comes from China. Also, no instructions supplied, contrary to product info. Not that you need them. Problem is, any way you position it, once you have three screws through the base into the seat, the fourth hole is impossible to locate. You’re lucky if you can see 50% of it. Both stools were the same so appears to be just poor manufacturing which means it’s pointless sending them back as any replacements will likely be the same. So get busy with a drill or other cutting device and set about enlarging the holes. Doesn’t take too much just to get it over all four holes to allow the screws to engage the seat without stripping the threads. Once we got over these disappointments we were happy with the stools. Main thing is to try before you buy if comfort is a key factor. We tested them elsewhere and tried to purchase but they had issues with the seat cover quality (different covers to the Lakeland version) claiming a ‘bad batch’. So we knew they were comfortable before we ordered online; they really are like mini armchairs. If you are into the look, as we were, then they are a great buy, assuming you can cope with the manufacturing quality issues. Just remains for Lakeland to update their website with the correct product info, and feedback to the manufacturer about the quality.”

Helpful Report

Posted 4 years ago

“Very easy online ordering process, goods were delivered earlier than expected. Excellent quality product which has received many compliments from friends and family. Very pleased, would highly recommend.”

Lakeland Furniture 5 star review on 29th February 2020

Helpful Report

Posted 4 years ago

Good Morning Pauline, Thank you for the amazing feedback and 5*rating you have given after receiving your new Fizz Dining Chairs. They look perfect around the table! For sharing the image with us here I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Excellent service throughout the purchase. Pricing was brilliant. Will use again.”

Helpful Report

Posted 4 years ago

Good Morning Matt, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased you found the service to be excellent, pricing brilliant and you will use us again to order furniture. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Lovely chair which fits perfectly into an empty corner of my bedroom. Sturdy comfortable and great value for money.”

Helpful Report

Posted 4 years ago

Good Morning Helen, Thank you for the wonderful feedback and 5*rating you have given after receiving your new Chair. I am pleased it fits perfectly into an empty corner of your bedroom and I want to Thank you for posting the picture here. For doing so I shall be forwarding you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Chairs arrived promptly are comfortable and look appealing”

Helpful Report

Posted 4 years ago

Good Morning, Thank you for the great feedback and rating you have given after receiving your new chairs. I am pleased they arrived promptly, are comfortable and also look appealing. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chairs onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Our 4th time ordering from Lakeland. As ever quality and service first class”

Helpful Report

Posted 4 years ago

Good Morning Steve, I am pleased yet again how happy you are with your 4th purchase form ourselves and I would like to Thank you for the feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Looks elegant but solid and made well. Great value for money.”

Helpful Report

Posted 4 years ago

Good Morning Mary, I am pleased you are happy with your new purchase and you have found it to be elegant, solid and made well. Thank you for the great feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Beautiful stools .Thank You”

Helpful Report

Posted 4 years ago

Good Morning Katie, I am pleased you have found your new bar stools to be beautiful and I would like to Thank you for the great feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bar stools onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Very pleased with my purchase. Great modern chairs sick delivery.”

Helpful Report

Posted 4 years ago

Good Afternoon, I am pleased you are happy with your new chairs and you have found them to be modern and delivery was swift. Thank you for the great feedback and 5*feedback you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chairs onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Quality products, well priced, quick delivery and good communication”

Helpful Report

Posted 4 years ago

Good Afternoon Mark, I am pleased to read you are happy with your purchase and you have found the items to be quality, well priced and quick delivery. Thank you for the great feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new products https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Delivery service was very prompt, lovely chair for an excellent price.”

Helpful Report

Posted 5 years ago

Good Afternoon, I am pleased you are happy with your new chair and I want to Thank you for the wonderful feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Clear website and easy to order. Fast efficeint delivery with great communications.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you found using the website was clear and easy, delivery was efficient and great communications. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Very easy to order online, speed of delivery was excellent. Very pleased with quality of product.”

Helpful Report

Posted 5 years ago

Good Morning Linda, Thank you for the feedback and 5*rating you have given after receiving your new product. I am pleased to read you are happy with the quality of the product. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Excellent customer service, had an issue with one of my chairs and they replaced parts immediately. Can’t fault them at all.”

Helpful Report

Posted 5 years ago

Good Morning Warren, I am sorry to read that on delivery of your new chairs you found a problem with one but I am pleased that someone from our customer service department were able to rectify this swiftly for you and you are now fully satisfied. Thank you for the feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chairs onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Speedy service. Kept fully informed of when to expect delivery. When we had a problem with a damaged box and a missing part, they responded immediately without question and the missing part was delivered the next day. Good quality stools for the price. Have used this company before, and very satisfied with the choice and customer service.”

Helpful Report

Posted 5 years ago

Good Morning Alison, I am sorry to read that on delivery of the bar stools you found there to be a part missing but I am pleased our support team rectified this swiftly for you and you are now fully satisfied. Thank you for the feedback and 5*rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bar stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Have just had my stool put together it’s really comfortable, no annoying noise anymore, great deal and great service. Highly recommend Thank you so much”

Helpful Report

Posted 5 years ago

Good Morning Christina, Thank you for the great feedback and 5*rating you have given after receiving your new bar stool. I am pleased you have found it to be really comfortable. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new bar stool onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

Lakeland Furniture is rated 4.6 based on 2,867 reviews