Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2 x bar stools which are gorgeous but had parts missing. The helpdesk were fantastic and had the missing parts delivered the next day.”

Helpful Report

Posted 9 months ago

Good Afternoon Jane, Thank you for taking the time to leave feedback after receiving your order. I am sorry you had parts missing but pleased the support team helped to rectify this for you swiftly and you have found the stools to be gorgeous. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Good delivery service. Slightly disappointed with looseness if seat cover.”

Lakeland Furniture 4 star review on 17th June 2024

Helpful Report

Posted 10 months ago

Good Afternoon, Thank you for the feedback you have give after receiving your order. I am sorry to read you are disappointed with the looseness of the seat cover. Please do not hesitate to contact the support team direct along with a picture of the seat and they will look into this for you. The email is support@lakeland-furniture.co.uk I hope this information helps. Kind regards Sam

Posted 10 months ago

“Sent my chair on time but a part was missing. I contacted them via their portal and they sent the missing part out first class mail the following day. Great service”

Helpful Report

Posted 10 months ago

Good Morning Robert, Thank you for the feedback and rating you have given after receiving your order. I am sorry to read that part of your order was missing but I am pleased the team rectified this swiftly for you and you are now fully satisfied with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Arrived in a box that had clearly been used before - complete with torn off address label - and no instructions on how to put together included. Fortunately, I'd bought similar stools for the kitchen and to be honest, it wasn't rocket science anyway, taking only a few minutes to put together. It is 'small' but as someone short of leg at only 5'3", it's a good 'fit' for me in a bedroom office still being refurbed. All in all, happy with the purchase and the price HAD gone down a bit by the time I ordered, maybe as this was a 'return' (?)”

Helpful Report

Posted 11 months ago

Good morning Diane, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read you received no assembly instructions and I also apologise for the box your order arrived in but please be rest assured that the chair is not a returns. If you would still like some assembly instructions for the future then please do email the support team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 11 months ago

“Bought 2 high stools for our kitchen table. We are really pleased with them. Good quality, colour was the same as the picture. Only negative was there were no assembling instructions but quite easy to build.”

Helpful Report

Posted 11 months ago

Good Morning Karen, Thank you for the feedback you have given after receiving your order. I am sorry the assembly instructions were not included but if you still require them for future reference then please do email support@lakeland-furniture.co.uk along with your delivery post code and the team will get these forwarded to you. I am however pleased that you are happy with the stools and found them to be good quality and the colour to be the same as the images on the website. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Seems a good product and it was easy to order. Good communication and prompt email reply answering a query. Thank you.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am pleased you found ordering to be easy, the product seems good and a prompt response when answering a query. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The bar stools were value for money and just what we wanted. In the main easy to put together apart from the fact that one went together easily but the second (had different packaging) Was aproblem until my husband realised the screw hole were full of wood chippings. He is very practical so cleaned them out and then resolved the problem,. Otherwise we would have sent it back. Otherwise it would have scored 5.”

Helpful Report

Posted 1 year ago

Good Morning Suzanne, Thank you for the feedback you have given after receiving your order. I am sorry to read the problems you have had with one stool and wood chippings in one of the holes. This should not have happened and I do apologise. If you do require any help from the team then please do let the team know and they will be happy to help. You can contact them on support@lakeland-furniture.co.uk If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bought fabric covered office chair. Like the finished product but no instructions as to how to assemble. This would have been useful!!!”

Helpful Report

Posted 1 year ago

Good Morning Ann, Thank you for the feedback you have given after receiving the office chair. I am sorry to read that the assembly instructions were not included. If you still do require these then please do not hesitate to contact the support team including your delivery post code at support@lakeland-furniture.co.uk where the team will be happy to help and forward these to you. If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Quick delivery but the item was damaged. However customer service sorted it very efficiently”

Helpful Report

Posted 1 year ago

Good Morning Debi, Thank you for the feedback and ratings you have given after receiving your order. I am sorry to read that on delivery you found some damage on the product but I am pleased the team rectified this swiftly and efficiently for you. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I ordered the product , I paid for it, it was dispatched & it arrived! However, some installation instructions would have helped!”

Helpful Report

Posted 1 year ago

Good Morning Andrew, Thank you for the feedback you have given after receiving your order. I am sorry to read you have not received any assembly instructions therefore can I ask if you have not done so already to email the support team direct along with your delivery post code to support@lakeland-furniture.co.uk and the team can forward the instructions to you. If you are then fully satisfied and you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Order process was easy and the items arrived just a few days later. However, one of the boxes was damaged on arrival and some key bits were missing. I tried to call Lakeland on the Saturday morning - no answer and no response to messages. They did get in touch on Monday and arranged for the missing bits to be delivered the next day which they were.”

Helpful Report

Posted 1 year ago

Good Morning Helen, Thank you for taking the time to leave a review after receiving your order. I am sorry to read that your order on arrival had some fixings missing but I am pleased the team have now rectified this and you are now happy with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Loved the easy to put together aspect of this. I also like the deep seat however the footrest doesn't protrude far enough out for those of us with shorter legs to reach under the seat and use comfortably. Luckily I purchased for specific and only occasional use so I will still be keeping the chair.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am pleased you found the product easy to assemble and the seat to be deep too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The kitchen barstool look great, we easy to assemble and are as specified. I suspect they will mark easily being fabric and have therefore ordered covers. My mistake. Happy enough tho .”

Helpful Report

Posted 1 year ago

Good Morning Brenda, Thank you for the feedback you have given after receiving your order. I am pleased to read they look great and were easy to assemble too. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I was sent the wrong base for the office chair, it was a gift so was late giving it which wasn't ideal. But I am happy with the product”

Helpful Report

Posted 1 year ago

Good Morning Clair, Thank you for the feedback you have given after receiving your order. I am sorry that you received the wrong base so it was late for a gift for someone. I am pleased however you are now happy with the product. If you do have any further problems then please do let the team know at support@lakeland-furniture.co.uk and they will be happy to help. Kind regards Sam

Posted 1 year ago

“Website was easy enough to use, and to place an order on. Delivery was quick 3 days FOC. Lakeland had been let down due to having the wrong items in the carton supplied from China. They responded very quickly and without equivocation to customer service need, we'll done.”

Helpful Report

Posted 1 year ago

Good Morning Agustin, Thank you for taking the time to leave feedback after receiving your order. I am sorry you received the wrong items but I am pleased that customer service helped rectify this swiftly and you are now satisfied with your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Our order was delivered promptly. Unfortunately, when we were assembling the breakfast stool, we noticed some scratches and a poor finish on the seat. We got in touch with Lakeland Support, explained the problem and sent some photographs. Lakeland Support immediately contacted us and we agreed to accept a replacement seat. It arrived the following day and our breakfast stool was assembled. Thanks to the Lakeland Support team and in particular Helen for enabling a satisfactory conclusion. Unfortunately, the problem negated the award of 5 Stars and next-day delivery but the follow-up actions demonstrated Lakeland's commitment to customer satisfaction. Well done.”

Helpful Report

Posted 1 year ago

Good Morning Sheila, Thank you for the great feedback and rating you have given after receiving your order. I am sorry to read that on the delivery of your new bar stools you found one seat to be damaged but I am pleased Helen helped resolve this swiftly for you and you are now happy with your new bar stools. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered 3 barstools. When they arrived one of the base plates was damaged. I took a photo, sent it to customer support. They offered a discount of £12.50 but I refused and asked them to send a replacement plate, which they did. Customer service were quick to respond and resolve the issue.”

Helpful Report

Posted 1 year ago

Good Morning Patricia, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read that the base plates were damaged upon arrival but I am pleased to see the team organised a replacement and you are satisfied now with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Just as the photo,easy to assemble”

Helpful Report

Posted 1 year ago

Good Morning Annette, Thank you for the feedback you have given after receiving your order. I am pleased you have found the product just as shown on the website. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Purchased a pair of stools for use in my kitchen. These were delivered after a chase up so were delayed. The stools are fine and fit for purpose.”

Helpful Report

Posted 1 year ago

Good Morning David, Thank you for the feedback and rating you have given after receiving the bar stools. I am sorry to read that there was a delay in the items being delivered but I am pleased you have now found the stools are fine and fit for purpose. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“This item is ideal for what we need.”

Helpful Report

Posted 1 year ago

Good Morning Peter, Thank you for the feedback and rating you have given after receiving your order. I am pleased you have found the product to be ideal for what you need. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews