Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased 3 beautiful gel stools last week. They really were beautiful. Unfortunately they are no good for my husband nor, I think, for anyone taller than myself. The footrest is positioned on the riser so the gap between the seat and the footrest remains the same however high or low the seat is. This means my husband either keeps the seat low and his feet on the floor or alternatively, has his knees up near his chest. Not the most comfortable way to sit. Your site and your delivery are brilliant”

Helpful Report

Posted 2 years ago

“Hi! I would like to say thank you for the prompt response on customer service email. I ordered 4 chairs, received only 2 but they said the other box its on its way. Still waiting and hopefully all goes well.”

Helpful Report

Posted 2 years ago

Good Morning Corina, Thank you for the feedback you have given after receiving your order. I am sorry to read that only one box had been delivered. Looking into this the team have asked for you to email them again stating the box has still not been delivered and they will likely do a stop and return and get it resent again for you. I hope this information helps. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 2 years ago

“Items were nice and clean, unfortunately, my boxes were ripped on delivery and needed to exchange. The exchange process is very good, a shame for a return you have to pay for a courier yourself.”

Helpful Report

Posted 2 years ago

Good Morning Beth, Thank you for the feedback you have given after receiving your order. Having looked into this with the team they have informed me that your new stools will be delivered soon and hopefully you will be fully satisfied with your order. If you do have any problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 2 years ago

“One of the 4 chairs that arrived had sellotape taped to the chair seat rather than underneath the seat. This has resulted in a sticky mark left behind from the sellotape which I do not know how to remove without damaging the chair. Whoever put the wrappings over the chair was very careless!!!”

Helpful Report

Posted 2 years ago

Good Morning Helen, I am sorry to read that one of the chairs you have received has been left with a sticky mark after having sellotape on the actual seat. Can I please ask you to email the support team along with an image of the marks and they will be more than happy to help rectify this. The email is support@lakeland-furniture.co.uk I hope this information helps you. Kind regards Sam

Posted 2 years ago

“The Black Cuban bar stools were great when initially purchased albeit I had some initial issues with parts which were resolved reasonably quickly. 3 months after the warranty period ended, we noticed a tear next to the seam on one and although it is acceptable that they would not provide a free replacement, I could not even purchase a replacement part e.g. the seat which seems wasteful.”

Helpful Report

Posted 3 years ago

“I bought a bar stool with chrome legs. The choice was excellent, with three or four leg finishes and a range of colours. The chair, when built was as seen on the website. Delivery took two days, much faster than expected. The stool needed construction and there were no instructions provided and I had to get help to build it and it took a little working out. One bolt was missing and so far I can't buy one to completely finish the job. We chose one in the chair seat to leave empty. There were some small dents in one leg and on the footrail. Overall, I was disappointed by the difficulties in building the stool which really impacted on the whole purchase. The stool looks great in the kitchen, which is newly fitted, but the experience was disappointing.”

Helpful Report

Posted 3 years ago

Good morning Brenda, Thank you for taking the time of leaving a review. I am sorry you found assembling the bar stool to be difficult due to no assembly instructions and a bolt missing and also small dents on one foot rail. Therefore can I ask you to please email the support team along with images of the dents and also mention the fixings that are missing and the team will be happy to look into this and hopefully rectify the problem. The email address is support@lakeland-furniture.co.uk Sorry for the inconvenience this has caused you. Kind regards Sam

Posted 3 years ago

“The bar stools look good are sturdy and comfortable. Unfortunately, although packed in one box, one of the bases had obviously been unpacked and returned as there is a dent in the base. The welding on back of seat is rough causing our granddaughter to scratch”

Helpful Report

Posted 4 years ago

Good Afternoon Elaine, Thank you for the feedback you have given regarding the Leon Bar Stool and I sincerely apologise that you have received a base that has a dent on it and also the welding on the back of the seat is rough. Can I ask you to please email the support team direct at support@lakeland-furniture.co.uk along with an image of the welding and dent so they can look into this further and to see what they can do for you. Please also add your order number or delivery post code. Kind regards Sam

Posted 4 years ago

“Think the date for entry has long passed!!!!!@”

Helpful Report

Posted 4 years ago

“Nice Chair very easy to assemble however, the wood is much darker than shown in the pictures and I was particular with my choice as I was trying to match existing furniture. The wood resembles walnut rather than a shiny rustic oak/pine”

Helpful Report

Posted 4 years ago

Good Morning, I am sorry to read you have found the legs to be much darker. Can I ask you to please email the support team direct at support@lakeland-furniture.co.uk along with an image of the legs so they can check to make sure the walnut legs were not dispatched instead of the beech. If you can do this today then they will be able to help you further. Kind regards Sam

Posted 4 years ago

“Ive been asked to write a review but the product has not arrived yet, its a week late, probably new year related but as no one works at the weekend i cant find out for sure as they tell me its dispatched but dpd are denying receipt of it.”

Helpful Report

Posted 4 years ago

“The chair was a good price and arrived promptly after order. Relatively easy to assemble, there are some faux leather covers for the arm rests that are fiddly and use a zipper, but enhance the look. Quality wise, not so sure...it isn’t as comfortable as the one it replaced, doesn’t feel that sturdy and the adjustable seating positions don’t seem to include ‘fixed’ meaning it rocks slightly (as in moves, not as in “it rocks”). I agree with previous comments about the instructions, relatively clear, but they do leave you guessing (find the person who writes the User Manual and packages the ‘bits’ for Nordic Ski and ask them to do yours).”

Helpful Report

Posted 4 years ago

“Delivered on time.not easy to put together the bolts could do with being about 5mm longer so too make it easier to get them started.Both the chairs are leaning To the right I think due to the fixings out of line. A G HILL”

Helpful Report

Posted 4 years ago

Good Morning Elizabeth, Thank you for the feedback you have given regarding your new purchase. I am sorry to read that both chairs seem to be leaning to one side, therefore can I ask you to please email the support team at support@lakeland-furniture.co.uk where someone will be happy to help further. If you are then fully satisfied and are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“I was really impressed with the fast delivery and service, unfortunately there are a couple of small yellow stains on my chair. I’ve heard good things about Lakeland and would need to purchase more furniture to know if this was a one off account. Great chair when assembled though!”

Helpful Report

Posted 4 years ago

Good Morning Ellie, I am sorry to read that on delivery of your new chair you have found a couple of small stains therefore can I ask you to please email the support team at support@lakeland-furniture.co.uk along with images of the stains and the team will be happy to help rectify this for you swiftly. If you are then fully satisfied and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Chair was the right size and colour as described. Was easy to put together. I am contacting the company though, as stiching was lose in areas and wheels don’t roll.”

Helpful Report

Posted 4 years ago

Good Afternoon Sam, I am sorry to read that on receiving the chair you found some lose stitching and also the wheels do not roll. Having just contacted the support team myself as I am currently home regarding this, they can see no emails from you therefore can I ask you to please email the team direct at support@lakeland-furniture.co.uk where someone will be available to help you further. If you are then fully satisfied and would like to post an image of your new chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“I bought a six cube shelf unit. It’s abit wobbly.”

Helpful Report

Posted 4 years ago

“Two of the three stools we received were faulty/damaged. Am happy with the stool that is ok, good value for money and timely delivery. Can’t give 5 stars with 66% of my order needing replacing”

Helpful Report

Posted 4 years ago

Good Morning Caroline, I am sorry to read that 2 out of the 3 bar stools you had delivered were faulty. Can I ask you if you hav not done so already is to email the support team at support@lakeland-furniture.co.uk where someone will be available to help you with this. If you are then fully satisfied and would like to post an image of your new Bar Stools onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“Good communication, delivery was very speedy. The chairs I ordered are fine, although they wobble as one leg is too short.”

Helpful Report

Posted 4 years ago

Good Afternoon, Thank you for the feedback you have given today. Please email our support team at support@lakeland-furniture.co.uk where someone will be happy to help further. Please include an image of the legs if possible. If you are then fully satisfied and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 4 years ago

“The quality of the items looked great on the website and can't fault the delivery however sadly we were sent two left legs for one bar stool which came loosely packaged and another one had scratches on it. Both were returned. Customer service on the missing items was good but customer service to return wasn't great. Wasn't clear if they were paying (they should, it's their fault with goods) or I was so I didn't take the risk and returned it myself at a fraction of the penalty they apply to returns organised by them.”

Helpful Report

Posted 4 years ago

“Haven’t received it”

Helpful Report

Posted 4 years ago

“I was disappointed that the faux leather has several slits on the back of the seat top left & another on the right side of the seat cushion.”

Helpful Report

Posted 4 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews