Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered an in stock stool for next day delivery on a Friday at 2pm as I needed it for a filming shoot on a Wednesday. got a dispatched notification on Monday at 8am for 24 hr delivery. Then at 4pm an email from Lakeland saying that actually the stool is not in stock. Tried to email back, but their opening hours are 8-4pm. Unreliable.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read of your disappointment regarding your order and I sincerely apologise for the inconvenience this caused you. Looking into this now I have been informed the refund was done on the 26th Nov. If you do have any problems please do not hesitate to contact the support team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 5 years ago

“Bad Packaging! Chair arrived in very thin cardboard box which had broken open. Checked contents,not sure if there should have been any assembly instructions included. Fortunatley it was easy to assemble and it was not damaged in transit.”

Helpful Report

Posted 5 years ago

Good Morning Philip, I am sorry to read that on receiving the product you found the box to be badly damaged along with no assembly instructions. I am however pleased to read that you managed to assemble the product and it was not damaged in transit. Thank you for the feedback you have given regarding your order. If you do have any further problems please do not hesitate to contact us and someone will be happy to help you. Kind regards Sam

Posted 5 years ago

“Terrible delivery service - stop using parcelforce. Chairs are a little unsturdy but the style is lovely.”

Helpful Report

Posted 5 years ago

“Great looking product however the packaging was damaged the product not but There was no instructions on assembly in the package and open package from Dpd The customer service for dpd were non comital about sending it back for me at there cost”

Helpful Report

Posted 5 years ago

Good Morning Jemma, I am sorry you were disappointed when you received the product due to the packaging and missing assembly instructions. Please do not hesitate to contact our support team regarding this matter and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk Sincere apologies again for the inconvenience this may have caused you. Kind regards Sam

Posted 5 years ago

“The parasol was good value however I paid for 48 hrs delivery having ordered on a Thursday and didn't receive it til the Monday. Not best pleased.”

Helpful Report

Posted 5 years ago

Good Morning Isobel, I am sorry you did not receive the parasol when you thought you would. Unfortunately as you did order on the Thursday then your order would not be delivered until Monday as the courier does not include weekends and this can be found under Delivery Upgrades on the website. I do apologise for any inconvenience this may have caused you but if you would like to speak to someone regarding this then please do not hesitate to contact our support team at support@lakeland-furniture.co.uk and someone will be happy to assist you further. Kind regards Sam

Posted 5 years ago

“Unfortunately I had a terrible experience with the delivery of my recent purchase. I do recognize that these issues were primarily the fault of the delivery service YODEL And not necessarily Lakeland. However I’m still giving this low score because the delivery issues impacted my overall experience. The package was delivered to the wrong address even though I was at home all day on the day of delivery. No delivery slip was left. What followed was 3 days of phone calls with YODEL trying to ascertain where my package was. They were able to give me rough descriptions but no exact address. I checked with my closest neighbors and none of them had it so I’m certain it wasn’t even delivered to the right street. Each time I called they said I’d have to wait 24hrs while they interview the driver and that I’d have to call them back to get further information. No effort was made to make sure I was kept updated, it was all on me. After the third day of calling I was told the package would not be able to be located and that I would need to contact Lakeland to arrange redelivery. In Lakeland’s defense they were very quick to arrange for a new package to be delivered. I am waiting for it to come today so it remains to be seen if YODEL can get it to the correct address this time.”

Helpful Report

Posted 5 years ago

Good Morning Melanie, I sincerely apologise that your experience of shopping with us has been let down with the delivery of your order due to Yodel misplacing the parcel. Looking into this further today I have been informed that the correct base is out for delivery today with parcel force. Any problems then please do let us know. Sincere apologies again for all the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Your delivery partner Yodel claims not to have my address, and is now struggling to locate the goods in its depot. I can't”

Helpful Report

Posted 5 years ago

Good Morning Adam, I sincerely apologise that yodel are struggling to find your parcel. Can you please email our tracking and despatch team at support@lakeland-furniture.co.uk where someone will be happy to help you further with this and get it rectified. Apologies again for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

“Not very impressed. After final assembly I am quite pleased but gettinh there was not easy. Very difficult to assemble due to location hole for screws being out of alignment. First chair took over two and a half hours to assemble”

Helpful Report

Posted 5 years ago

Good Morning Malcolm, I am sorry to read on delivery of the product you found it very difficult to assemble due to the alignment of the holes. Please do not hesitate to contact our support team if you would like to speak to someone regarding your order and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“The bed slats are curved. Everytime you sit on the bed they pop out and it has broken many of the black connectors that the slats go into. Very poor design and very frustrating to have to keep fixing.”

Helpful Report

Posted 6 years ago

Good Morning Sue, I am sorry to read this. Would it be possible for you to email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further. Sorry for the inconvenience this has caused you. Kind regards Sam

Posted 6 years ago

“Disappointed with my purchase it’s like a child’s chair which doesn’t say that says it’s a bedroom chair”

Helpful Report

Posted 6 years ago

Good Morning Margaret, I am sorry to read you are not fully satisfied with your purchase due to it being small. All the sizes of most of our products are listed on the website for customers to see before ordering but please do not hesitate to contact us at support@lakeland-furniture.co.uk if you would like to return this item and someone will be happy to help you further. Kind regards Sam

Posted 6 years ago

“As happy as we are with the goods the service we received trying to deliver the chairs was shocking! A lack of communication between yourselves and Yodel was frustrating and after a 3rd attempt at delivering we finally received our chairs, better late than never!”

Helpful Report

Posted 6 years ago

Good Morning Kerry, I am sorry to read the problems you have had with the delivery of the products and it took 3 attempts for you to receive them but I am pleased you are now happy with the products. If you do have any further problems then please do not hesitate to contact us again. Sincere apologies again. Kind regards Sam

Posted 6 years ago

“The furniture is brilliant. However, not entirely happy with the update process. Email only isn’t a very customer friendly method. But, as I said the furniture is lovely and easily assembled.”

Helpful Report

Posted 6 years ago

“The table was not strong enough in the legs to carry a glass table and it was very rickety . Have to say other goods I have bought for you have been excellent”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry to read that on receiving the table you were not satisfied with the product this time. Looking into this I have been informed this has now been resolved and we are collecting the item from you for a refund. If you have any problems then please let us know. Kind regards Sam

Posted 6 years ago

“I was delighted to find these chairs almost half price to a very similar style in Argos. They are finished better in so far the black material does not come too far up the back of the chair. However the bolts are too short when you add the barrier of the washer and the chair frame. I hope my chairs are stable without the washer! The frame also did not sit completely flat to the chair seat and I had to apply a lot of pressure to try to bend the frame lapels(same lapel in both frames) in order to get the bolts to fix into the seat. The seat material appears hard wearing, however does not appear to be of a consistent quality. I am keeping them as I need chairs, they are comfortable to sit on and I don't want the hassle of returning them as assembling them took some time.”

Helpful Report

Posted 6 years ago

Good Morning Mrs Doherty, I am so happy to see you have benefited from our recent sale and you have managed to get some chairs you love the look of! However, I am so sorry to see that you ave had some problems with the chairs upon assembly. If you would like to speak to a member of our team about the problems you have had, please email support@lakeland-furniture.co.uk. We will then be able to look into this further for you. I once again do apologise for any inconvenience. Kind Regards, Lakeland Furniture.

Posted 6 years ago

“Not as sturdy as expected but they look good. Easy assembly.”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry to read you are not fully satisfied with your product as you have found them not to be as sturdy as expected. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further. Sincere apologies again. Kind regards Sam

Posted 6 years ago

“Unfortunately I did not like the chairs, now I have to pay atleast £10 maybe more to return them which I really do not agree with at all, they charge you more if the chair has been erected - but how can you tell if you like the chair if you do not put it all together? This has put me off purchasing other stools from them which is a shame.”

Helpful Report

Posted 7 years ago

Good Afternoon, I am sorry you feel this way regarding the returns cost for the Chairs you ordered. The return costs are stated fully on our Website for Customers to see and I can only apologise that this has made you feel you will not be purchasing from us in the future. Sincere apologies again for the inconvenience this has caused you, Kind regards Sam

Posted 7 years ago

“bar stools are good but when putting together screws were to small to fix the seat and cross bars not fully drilled through”

Helpful Report

Posted 7 years ago

Good Morning Darren, I am sorry to read you have found it difficult to assemble the bar stools due to the fixings being too small and also the cross bars not fully drilled. Please email our support team at support@lakeland-furniture.co.uk where someone will be very happy to help and try to rectify the problems. Sincere apologies again. Kind regards Sam

Posted 7 years ago

“I've already told you that I paid for a 48 hour deliver. I ordered on the Saturday but didn't receive the order until the Wednesday following which exceeds the 48 business hours (excluding Saturday and Sunday). I received no acknowledgement. I an previous telephone I was told I would be refunded the postage if this happened. You say the feedback is important to Lakeland so I hope you will deal with is now. Harry Wells”

Helpful Report

Posted 7 years ago

Good Morning to you Harry, I am sorry to read you are not fully satisfied with the delivery service you have received from us. As you placed the order on the Saturday which is not a working day we were only able to process the order on the Monday Morning therefore the Wednesday is counted as 48 hours for delivery. If you are still not satisfied please do not hesitate to contact our support team at support@lakeland-furniture.co.uk and someone will be happy to help you. Sincere apologies regarding this. Kind regards Sam

Posted 7 years ago

“The general order and delivery process was good however on receipt of the goods one of the chair seats had a dark stain on it. Also the instructions were incorrect, as they detailed use of incorrect screws on the diagram which led me to believe some screws were missing. I then requested 2 packs of extra screws presuming both boxes would be the same and was asked to re-confirm how many packets I required? In the end the additional screws were not required as I realised your diagrams were incorrect. I have chosen not to return the dirty chair as more of a hassle and have cleaned instead. Overall room for improvement.”

Helpful Report

Posted 7 years ago

Good Afternoon Teresa, I am very sorry to read how disappointed you where when you received your new chairs due to one having a stain and also the assembly instructions were wrong . We would have been able to replace the dirty seat for you, we would just ask for a photo of the mark first via email. If you do have any further problems then please do not hesitate to contact us again and someone will be happy to help you further. Sincere apologies again. Kind regards Sam

Posted 7 years ago

“The bar stools arrived scratched much to our disappointment, cannot fault your customer service though, very efficient and speedy resolution.”

Helpful Report

Posted 7 years ago

Good Morning Tara, I am sorry to read that on receiving your new Bar Stools you found them to be scratched but I am pleased to see that our Customer Service Department were able to rectify this swiftly for you. If you are now fully satisfied and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher to use on your next order with us. Kind regards Sam

Posted 7 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews