Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Genuinely just an awful company to deal with. Time zapping and just complete sharks.”

Helpful Report

Posted 5 years ago

“I ordered a desk chair and specifically paid for next day delivery, only to discover that Lakeland Furniture has delivered the wrong item and has instead provided a bar stool. Very disappointed.”

Helpful Report

Posted 5 years ago

“Avoid! Very poor quality products! Laughable customer service! I wish I had read some of the reviews online before purchasing from Lakeland Furniture. You can ignore the reviews on their website as they are all positive. I of course understand why they wouldn’t include the negative reviews. It seems I am one of many who have experienced similar problems with quality of product and also sending out the wrong products. I ordered a grey Scanon office chair order number 140048789. When it arrived I found a manufacturing defect where the seams on the chair were not stitched. I emailed Lakeland Furniture with photos and they asked if I was prepared to keep the chair for a £25 refund. I told them no I wasn’t. If I was to use the chair the split would only get worse. They arranged to send out a replacement chair. Unfortunately the replacement chair they sent was the wrong one. They did say I could keep it instead of the one I ordered but I told them I actually wanted the chair I ordered. At this point there was an offer of a £10 good will gesture plus a new correct chair would be sent out and the previous chair collected. I did receive an email stating ‘Please be advised the refund (goodwill gesture) has been issued and will be in your account within 3-5 working days’. This was a lie as it was never processed. The replacement chair arrived but had the same defective stitching. Clearly quality control is very poor. By this time I had lost confidence in the product and asked them to collect and give me a full refund. They did this but there was no goodwill gesture. When I asked why I was told ‘The gesture of good will is paid back to you from your own money.’ I found that quite funny and certainly won’t lose any sleep over it. If they carry on like this they will however lose plenty of customers. I would not use Lakeland Furniture again.”

Helpful Report

Posted 5 years ago

Good Afternoon to you Vincent, I am sorry to read of the disappointment you have had and the inconvenience also regarding your order. Having spoke to the support team they have informed me that the 10% was offered against the order as it was and therefore as you no longer kept the item they have refunded you the full amount. Once again I am sorry for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“I have complained that I can't put together the chair as two of the bolts are too short to reach the threads. I've had one response, but no follow up to actually solve the issue. I think it's absolutely ridiculous that you're selling a chair for this much money that actually can't be put together. It's also ridiculous that you can send me a survey asking my how everything has been, but not actually solve the issue I've got.”

Helpful Report

Posted 5 years ago

“Still awaiting the barstools ordered. The wrong ones were delivered and have been collected. Rating withheld but so far underwhelmed by Lakeland Furniture.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read of the inconvenience this has caused you regarding the wrong items being sent. Looking into this just now I have been informed your items are out for delivery today. I hope this information helps you but if you do require anything further then please do not hesitate to contact us again. Kind regards Sam

Posted 5 years ago

“Secondhand item sent, packaging including tool pack had been previously opened and used. Base of furniture scratched. Discussion had with customer care. They initially refused to remove their waste, then after considerable effort from me offered to collect the whole item. SCAMMERS who tried very hard to get away with me disposing of their industrial waste. Person emailing was unhelpful and tried to make sorting the issue difficult - we are now buying our office furniture from a more reliable cheaper competitor who offer same items and much better service”

Helpful Report

Posted 5 years ago

Good morning, I am sorry to read how disappointed you were when you received your item. Looking into this I have been informed by the team that the item is a brand new product and could not have been a returned item previously. I can confirm a refund of £15.00 has been given for you to keep the item as it is. If you do have any further problems please do not hesitate to contact us. Sincere apologies again for all the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Not impressed by customer service. Once they have sent the item to their courier (who is also poor) they are not interested in helping to ensure you actually receive the item. The courier is not flexible on deliveries and its not possible to speak to someone by phone so all in all a really poor experience.”

Helpful Report

Posted 5 years ago

“UNABLE TO REVIEW AND NOT YET RECIEVED MY ORDER”

Helpful Report

Posted 5 years ago

Good Morning Barry, I am sorry to read you had not received the product when expected. Looking further into this I can see now it has been delivered and I hope you are satisfied with the item. If you do have any further problems please do not hesitate to contact the support team and they will be happy to help you further. Kind regards Sam

Posted 5 years ago

“2 parts missing when sent - poor quality control. Was rectified quickly however”

Helpful Report

Posted 5 years ago

Good Morning, I sincerely apologise that on receiving your order you found two parts missing and I can understand your frustration. I am pleased however to read this was rectified quickly. If you do have any further problems then please do not hesitate to contact the support team again. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Great dispatch and delivery timing. Product looks great once assembled. However frustratingly that there was a bolt missing and also the holes to attach the seat to the frame were not aligned. Luckily we had the tools to re-drill otherwise we would have needed to return the item. Would not reorder this item”

Helpful Report

Posted 5 years ago

“Unfortunately all 3 of the stools I've bought have scagged very easily and one of the stools has come apart, where the seat and backs join. Such a shame as apart from the poor quality of the faux leather and stitching, they're great looking and comfortable stools.”

Helpful Report

Posted 5 years ago

Good Morning Annelise, I am sorry to read how disappointed you are with the seat. Can I ask you to please email the photos to our support team as they are awaiting your reply and they will then decide what way to go forward. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“I ordered the chair and it arrived within a few days. No instructions were enclosed, but it is fairly obvious how it goes together so not a problem. However, one part of the sleeve that covers the gas piston was split. This sleeve prevents grease getting onto clothes when in use and dirt getting on to the piston. I submitted an enquiry online and suggested that I could try to repair it but would prefer a replacement. I received no response - although Lakeland said that they sent one. I had an ‘online chat’ with Lakeland. The suggestion by Lakeland was that the part was not important as it could be thrown away during assembly. An odd response as the part has a function - and is shown as part of the chair on their website photos. However, I was told a duplicate of the email would be sent - and the chat was abruptly closed down by Lakeland. No email arrived, despite checking my junk folders and asking Lakeland to confirm the email address they were sending to. I have since sent an email to Lakeland’s support. Their response effectively says to leave them alone and wait … I am still waiting with bits of chair part assembled - while I still wait and wait. How many customers have problems that I am having to wait in this queue so long? I thought I was being helpful in offering to try and repair the damaged sleeve - but Lakeland appear to have no intentions of being helpful. Meanwhile - I wait.”

Helpful Report

Posted 5 years ago

Good Afternoon Christopher, I am very sorry to read that on delivery of the chair you found it to have damaged parts and I sincerely apologise about this. Looking into this further with the support team I have been informed that a new sleeve has been sent out to you and hopefully this will resolve the issue. If you do have any problems then please do not hesitate to contact us again. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Terrible. I won’t ever use your company again”

Helpful Report

Posted 5 years ago

Good Afternoon Britt, I am sorry you feel this way regarding the company. Could I ask you to please email the support team about your order so they can look into this further with you and the problems you are having. The email address for the support team is support@lakeland-furniture.co.uk and they will be happy to help. Kind regards Sam

Posted 5 years ago

“Travelled 20 miles to collect my order from the depot but was told they could not find it. 4 days later and still waiting for them to contact me to advise the situation.”

Helpful Report

Posted 5 years ago

Good Afternoon Alan, I am sorry to read of all the inconvenience this has caused you and I would like to apologise regarding this. Looking into this further just now with the support team I have been informed that the items where collected from yodel on the 7th dec. If you do have any further problems then please do not hesitate to contact the team again. Kind regards Sam

Posted 5 years ago

“You had 57 chairs on website I paid for them only 4 needed. 2 day’s later out of stock sorry. Refund wife not happy”

Helpful Report

Posted 5 years ago

“I would gladly review your product if only I had received it. I waited in all day yesterday for a delivery - but nothing came. All Yodel could offer was to return the items and arrange a refund. Not impressed!!!”

Helpful Report

Posted 5 years ago

Good Morning to you Iwan, I apologise for the inconvenience this has caused when the delivery you was waiting for never arrived. Looking into this I have been informed your items arrived on the 8th November and I hope you are satisfied with the product. If you do have any further problems please do not hesitate to contact us again. Once again I sincerely apologise for the late delivery. Kind regards Sam

Posted 5 years ago

“Screws and the washers were missing. Had to go and buy some.”

Helpful Report

Posted 5 years ago

Good Morning Emma, I am sorry to read that on receiving your order you found that the fixings were missing. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk if you would like to speak to someone regarding this and they will be happy to help. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“I’m still waiting on two chairs”

Helpful Report

Posted 5 years ago

Good Morning Annemarie, I am sorry to read you have still not received the chairs. Looking into this I have been informed that someone from the support team did email you this week regarding your order but have had no reply from you therefore if you have still not received the chairs please do reply to their email and we can get this resolved as swiftly as possible. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Items missing and refusing to refund”

Helpful Report

Posted 5 years ago

Good Afternoon, I am sorry for the inconvenience this is causing you. The support team have informed me that they are looking into this further with Yodel and then they will be getting back to you as soon as possible today. Sincere apologies again. Kind regards Sam

Posted 5 years ago

“Stools are lovely but service is rubbish. Paid £14.99 for next day delivery... took day off work waited in all day.... guess what they didn’t arrive..... couldn’t call office as said delivery till 9pm then offices had closed. Had to wait in another day... said would be here between 9-11am didn’t come till 12!!! Jokers”

Helpful Report

Posted 5 years ago

Good Afternoon to you Joanne, I am sorry to read you feel this way. Looking into this further I have been informed that the delivery charge has been refunded due to the failed delivery of your items. We are not quite sure who gave the time of delivery as we do not get a time frame to tell our Customers therefore I do apologise for the inconvenience this has caused you. If you do require anything further then please do not hesitate to contact us again. Kind regards Sam

Posted 5 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews