Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stool is great and was delivered quickly but it was missing all the screw heads. Rather than wait for some to be delivered we bought our own.”

Helpful Report

Posted 5 years ago

“Need to make sure the product will be suitable otherwise you will need to pay to return the item, which means it's not worth it.”

Helpful Report

Posted 5 years ago

“The chair bought is very nice and very good value. However, I paid £15 extra to have it delivered the following day. That did not happen and though I was assured I would have the £15 refunded, so far nothing.....”

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Posted 5 years ago

Good Afternoon to you Michael, I am sorry that you did not receive the product when you expected and I can only apologise for this. Looking into this just now I have been informed that for some reason the refund was at the back end of our system and it did not get processed. My colleague has just done this now and should be with you in the next 3-5 working days. If you do have any problems then please do let us know. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Holes in chair seats and legs didn’t match up well but still able to fit them together. The chairs look good though”

Helpful Report

Posted 5 years ago

Good Morning Susan, I am sorry to read you had problems aligning the seat and legs but I am pleased you were able to manage this. Please do not hesitate to contact the support team if you do have any further problems and they will be happy to help further. The email address is support@lakeland-furniture.co.uk Thank you for the feedback you have given and the rating also. If you would like to post an image of your new chairs onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Instructions were well below par.”

Helpful Report

Posted 5 years ago

Good Morning, I do apologise that the instructions were inadequate. Please do email our support team at support@lakeland-furniture.co.uk if you require any help regarding this and they will be happy to help you further. Kind regards Sam

Posted 5 years ago

“Good to deal with however disappointing that Aberdeen is outwith their free delivery area and therefore had to pay a Next Day delivery charge.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read you were disappointed with the delivery charge for the area you live in and I would like to Thank you for the feedback you have given. If you would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £ 10 Gift voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Very lightweight making it easy to move. The back of the seat though is very upright so tends to push you a little bit too far forward, would have prefered a bit more of a lean back position. But otherwise comfortable and good value for a cheaper range. It's only for occasional use so not a problem.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the feedback you have given after receiving your order. Please do not hesitate to contact us if you are not fully satisfied and we will do our best to help you further. If you are then fully satisfied and you would like to post an image of your product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Sorry but it took a while to get here & some of your stock is available cheaper from Wayfair with free carriage. It maybe cheeky but I bought the chair to re sell”

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Posted 5 years ago

“4 stools ordered 2 going back! Seat uncomfortable and small and finish on one of the stools is not finished to a high enough standard!”

Helpful Report

Posted 5 years ago

“Silver crushed velvet dining chairs were a good price and look nice but after sitting on for half an hour the foam goes flat and the seats and backs are very hard so had to put a seat pad on the seat.The construction is pretty basic but would probably expect that for the price.Confused by the name Lakeland Furniture as when first ordering thought this was the well known "Lakeland" company but it's not. Can't return these as now assembled ? so will have to keep and use extra seat pads for some comfort.”

Helpful Report

Posted 5 years ago

“Whilst the product is really great the stool base plate had extremely sharp edges which led to me sustaining a nasty cut whilst putting the chairs together. This is something that needs to be addressed”

Helpful Report

Posted 5 years ago

Good Afternoon Matt, I sincerely apologise that you found the base very sharp. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk where someone will be happy to look into this further and hopefully we can avoid this happening again. Please also include any images of the base along with your order number or delivery post code. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Purchased 3 duke chairs over 1week ago 2 have arrived and the other 1 seems to be missing and its hard to get anyone whose interested to put this right for me,have rang lakeland twice and sent an email, still no news, someone pls put this right for me”

Helpful Report

Posted 5 years ago

Good Morning Janet, I sincerely apologise that you are still missing one bar stool. Looking into this I have been informed that someone from our support team has emailed you this Morning and they await your reply. Hope this information helps you. Sincere apologies again for all the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Chairs ok for the price have had better for similar price.”

Helpful Report

Posted 5 years ago

Good Morning Sharon, please do not hesitate to contact us if you would like to speak to the support team regarding the chairs and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk If you are then fully satisfied and would like to post a picture of your new chairs onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Chairs of average quality”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the feedback you have given after receiving your new order. Please do not hesitate to contact our support team if you would like to speak to someone regarding your order and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk where someone will be happy to help you further. Kind regards Sam

Posted 5 years ago

“Good product, happy with purchase. The Yodel delivery was a real saga though which would put me off a further purchase I'm afraid.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry you found the delivery of the product to be a real saga and I sincerely apologise. If you would like to speak to someone regarding this then please do not hesitate to contact the support team at support@lakeland-furniture.co.uk where they will be happy to help you further. If you are then fully satisfied and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Good chair but missing a part”

Helpful Report

Posted 5 years ago

Good Morning, I sincerely apologise that on receiving your order you found that it had missing parts. If you have not done so already please can I ask you to email our support team at support@lakeland-furniture.co.uk where they will be happy to help you further. If you are then fully satisfied and would like to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Chair arrived promptly and was easy to assemble. However, one of the bolt locators was at an angle which meant that the bolt could not be fully tightened. I am living with this as the assembly is solid enough as it is. Chair would do with being able to be raised a few cm further. I can work with it as-is, but a greater height would be more comfortable.”

Helpful Report

Posted 5 years ago

“The chair I bought from you is fine. My only criticism is that the fabric covering could do with more padding. I find I have to use a cushion all the time. That is why in future I will always try a chair out before I buy. Chris Allies”

Helpful Report

Posted 5 years ago

Good Afternoon Chris, I am sorry to read you are not fully satisfied with the chair due to the padding being inadequate. Please do not hesitate to contact the support team if you would like to speak to someone regarding this and they will be happy to help you. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 5 years ago

“Ordered 2 bar stools described as colour Taupe. On arrival noted to be very dark grey not Taupe as picture showed on website. Customer Care very good and arranged collection and full refund. All dealt with very well by customer services would much have preferred 2 bar stools as described. Back on the look out for 2 Taupe bar stools to complete my new kitchen.”

Helpful Report

Posted 5 years ago

“No assembly instructions - maybe that's why the chair doesn't go up and down.”

Helpful Report

Posted 5 years ago

Good Morning June, I do apologise for the late reply to your review. Please do email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further and organise assembly instructions for you. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews