Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The garden umbrella looks absolutely fine but had a lot of problems with delivery date mix ups. Paid the supplement for Saturday delivery but the umbrella did not arrive. Whilst Lakeland promptly refunded the supplement it did not solve the problem as I booked a Saturday delivery for a reason. Then the courier company tried to deliver it during the week. No phone number to contact Lakeland and I was on the point of asking for a full refund but got it today on a Saturday one week late. - Shame as it is a really nice product but sadly I would think twice in future if Lakeland were using the same courier company.”

Helpful Report

Posted 5 years ago

Good Afternoon, I apologise for the delay and mix ups with the delivery dates of the parasol but I am pleased to see you have found the item to be a really nice product. Thank you for the feedback you have given regarding this. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Furniture arrived on time no issues except no instructions and some items not bagged. The seat is smaller than expected”

Helpful Report

Posted 5 years ago

Good Morning Karen, I apologise that on receiving your new product you found some items not bagged and also no assembly instructions. Please do not hesitate to contact our support team if you are not fully satisfied with this product and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 5 years ago

“Delighted with office chair. Paid extra for 48 delivery. Unaware no deliveries over bank holidays. So ordered Fri, delivered Tuesday....”

Helpful Report

Posted 5 years ago

Good Afternoon to you Judith, I am sorry to read that you was unaware there were no deliveries over Bank Holiday but I am pleased to see you are delighted with the chair once delivered. Thank you for the feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Very happy with chair but it arrived without any screws/fixtures to put it together!”

Helpful Report

Posted 5 years ago

Good Morning Denise, I am sorry to read that the product arrived without any fixings. Would it be possible for you to email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you and get this rectified asap. If you are then fully satisfied with the item and service and you would like to post an image of your new chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Wish I’d known it was self assembly. All four chairs now wobble!☹️”

Helpful Report

Posted 5 years ago

Good Morning to you Nigel, I am sorry to read you are disappointed with the chairs due to them being self assembly and that they now wobble. Please do not hesitate to contact our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further. I sincerely apologise for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

“2 of the chairs were scratched because the way they were packed.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read that on receiving your order you found that 2 of the chairs were in fact damaged. Please do email our support team at support@lakeland-furniture.co.uk along with an image of the damage and someone will get back to you asap and hopefully we can get this rectified for you. I am sorry for the inconvenience this may cause. Kind regards Sam

Posted 5 years ago

“Hi, the furniture is ok! The steel base on one of the stools is not straight, it looks like a manafacture failure, 1 stool has a mark on the base.”

Helpful Report

Posted 6 years ago

Good Morning Lee, I am sorry there is a problem with your order. Would it be possible for you to email our support team at support@lakeland-furniture.co.uk along with images of the damage and they will be happy to help you further. I am sorry for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Complication with delivery but product ok”

Helpful Report

Posted 6 years ago

Good Morning Helene, I am sorry to read that you experienced complications on the delivery of the product but I happy to see that once delivered you have found the product to be ok. Thank you for the feedback you have given today. Kind regards Sam

Posted 6 years ago

“Very hard to put together. Only 4 pictures and no parts labelled. One part of the wood broke when trying to put it together. We managed to screw it into place with an extra screw. Ok quality.”

Helpful Report

Posted 6 years ago

“Didn't get the chairs we ordered and paid for and ended up settling for a different colour. We were offered a £10 discount though against although we are still waiting for the refund. The company seem to want to correspond on everything via email so if you have an issue it needs to be raised this way, and if you do get to speak to anyone then they don't seem to be able to help, they are just a general enquiry line. The chairs we ordered are satisfactory and did arrive quickly, but I do prefer companies who have a person at the other end of the phone who can sort a problem out for you.”

Helpful Report

Posted 6 years ago

Good Afternoon, I am sorry to see the problems you have had with your order and also the way in which we correspond with Customers via emails. The refund has been done and please keep an eye on your Bank for this transaction to go through. If you do have any problems then please do not hesitate to get back in touch. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 6 years ago

“Instructions incorrect Pieces missing”

Helpful Report

Posted 6 years ago

Good Afternoon Charlotte, I am sorry to see you have received no assembly instructions and also that there are some pieces missing. Having looked into this further I have been informed our support team have not yet received any emails from you regarding this so would it be possible for you to email them with your order number or delivery post code and they will be happy to help rectify this for you as swiftly as possible. The email address is support@lakeland-furniture.co.uk I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 6 years ago

“Poor communication after order was taken. Had to chase for updates and the eventual replies weren’t helpful and customer focussed.”

Helpful Report

Posted 6 years ago

“My daughter ordered me 2 chairs but the color wasn't quite what I wanted, they were free delivery but to send them back I had to pay £20 which I didn't think was fair anyway I decided to keep them, also one of them had a big black mark on it which I have had to have cleaned, so I might as well have paid to send them back would have been cheaper have in the long run nightmare”

Helpful Report

Posted 6 years ago

Good Morning, I am sorry to read you wasn't happy with the chair colours and then you found a mark on one. The cost of returning the item would have been £9.95 as the two chairs fit in one box and the charge is £9.95 for the first box and then £6.50 for each box after this. If there is damage to any item all we ask for is a photo and email to our support team of the damage and we would help rectify this either by exchange or a full refund. Please do get in touch with them regarding your order at support@lakeland-furniture.co.uk where someone will be happy to help you further. Kind regards Sam

Posted 6 years ago

“I really liked the product it’s just a shame it was delivered with stuff missing eg; two chair legs, Extra chair legs was sent and arrived a week later so I was happy to recieve them”

Helpful Report

Posted 6 years ago

Good Afternoon Samira, I am sorry to read that your new product arrived with missing legs but I am pleased to see that someone from our customer service department were able to rectify this swiftly for you and you are now happy with the product. Please feel free to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ and we will send you a £10 Gift Voucher for you to use on your next order with us for doing so. Kind regards Sam

Posted 6 years ago

“I haven’t yet received my furniture so can’t review it!”

Helpful Report

Posted 6 years ago

“Great looking Skandi style, quility is ok but not great when built, but at the price point I guess acceptable. Couldn't get them level so had to pad out the feet with extra pads”

Helpful Report

Posted 6 years ago

Good Morning Russell, I am sorry to read you are not fully satisfied with the product you have received. Please do feel free to email our support team if you have any queries regarding your order and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk Kind regards Sam

Posted 6 years ago

“I sent u an email explaining you had sent me the wrong stool colours plz can you deal with my request and arrange to send me the correct colour asap im not happy at all with this delay”

Helpful Report

Posted 6 years ago

“Quality reflected in price otherwise ok”

Helpful Report

Posted 6 years ago

“Stools look good and made to a fair standard. However we've identified a small part of the wood laminate chipped off. We've contacted Lakeland furniture via email and sent photos of the chips. And still waiting on a reply. Customer service department not really helpfull.”

Helpful Report

Posted 6 years ago

Good Morning Sarah, I am sorry to see you are not fully satisfied with the bar stools you have received due to a chip on one. Looking into this I have been informed that someone from our damages team will be sending you a new seat and hopefully you will be fully satisfied with the stool. If you do have any further problems please do let us know. Kind regards Sam

Posted 6 years ago

“The chair we ordered and received was ok for the money we paid however the 4 screws which were supplied were not nearly long enough to secure everything together so we had to purchase new screws in order that we could use it. These need changed for future orders. Thanks”

Helpful Report

Posted 6 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews