Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

“We bought 2 of the 2meter taupe brollies. Good quality all round. Great service and value.”

Lakeland Furniture 5 star review on 10th September 2024

Posted 9 months ago

Good morning Monica, Thank you so much for your wonderful feedback and for sharing the image of your new parasols. They look fantastic in your beautiful garden! As a token of our appreciation, I’ll be sending you a £10 gift voucher to use on your next order with us. Kind regards, Sam

Posted 9 months ago

“Easy to buy online, no fuss. Quick delivery time as well.”

Helpful Report

Posted 9 months ago

Good Afternoon, Thank you for taking the time to leave feedback and a 5*rating you have given after receiving your order. I am pleased you found it easy to order online with no fuss along with a quick delivery too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Very pleased with my garden furniture good quality and service excellent can not fault would definitely recommend.”

Helpful Report

Posted 9 months ago

Good Morning Lynn, Thank you for the feedback and 5*rating you have given after receiving your new garden furniture. I am pleased you have found the product to be good quality along with an excellent service. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“I really like my two kitchen bar stools from Lakeland furniture, and especially pleased I swallowed hard and settled for Cuban Red. What a great, uplifting colour for a dull morning! And not to forget, everything arrived complete, on time, (only 2 days wait) and were assembled within a half hour. I will definitely be buying again.”

Helpful Report

Posted 9 months ago

Good Morning Adrian, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased you have found the Cuban red bar stools to be a great, uplifting colour for a dull morning! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Still waiting for it to arrive. No communication beyond carrier saying there would be a delay!”

Helpful Report

Posted 9 months ago

“Quick delivery & product as expected.”

Helpful Report

Posted 9 months ago

Good Morning Russell, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you received a quick delivery and the product was as expected. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Had a problem with the original order that was sorted out immediately, thanks very much 👍”

Helpful Report

Posted 9 months ago

Good Morning Kevin, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased the team rectified a problem out swiftly and you are now fully satisfied. Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Lakeland furniture couldn’t be more helpful. I was unsure of colour in picture on line and they very kindly took a photo for me in their warehouse. Chairs arrived in two days, well packaged. Very pleased with purchase but unfortunately one small part was missing and one seat had an issue ,which they couldn’t have foreseen. Their customer support is the best. What a shame other companies don’t have the same high level of support. My email was replied to within an hour or so and communication was brilliant. I can highly recommend Lakeland Furniture and i will definitely be using them again in the future.”

Helpful Report

Posted 9 months ago

Good Morning Adrian, Thank you for the amazing review and 5*rating you have given after receiving your order. I am pleased the team helped with taking more images for you and just the general help from them. Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“Outstanding service, rapid response to any problems.”

Helpful Report

Posted 9 months ago

Good Afternoon Harry, Thank you for taking the time to leave great feedback and a 5*rating after receivig your order. I am pleased you recieved outstanding service! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 9 months ago

“I am happy with the size of the parasol and the tilt and crank facility but the quality of the umbrella itself is disappointing. The stitches have hanging threads in many places and the fabric is very creased. The creases will drop out in time I guess. Also sort of perturbed It was sent to me from a discount store apparently. I thought lakeland was a decent company not Discount Stock Outlet Ltd. That said the parasol if fine for the price.”

Helpful Report

Posted 10 months ago

Thank you for your detailed feedback. We are glad to hear that you are satisfied with the size and functionality of the parasol. However, we are very sorry to learn about the issues you’ve encountered with the quality of the umbrella fabric and stitching. We understand how disappointing it can be to receive a product that does not meet your expectations. We will address these quality concerns with our supplier to ensure improvements are made. If you need further assistance or wish to discuss this matter more, please contact us at support@lakeland-furniture.co.uk. We appreciate your feedback and will use it to enhance our products and services. Best regards, Shannon Lakeland Furniture Team

Posted 10 months ago

“easy to assembly and high-quality”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our products and services. Your kind words truly mean the world to us and motivate our team to continue striving for excellence. At Lakeland Furniture, we are dedicated to providing top-quality furniture and exceptional customer service, and it’s incredibly rewarding to know we’ve met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We are always here to help! Once again, thank you for your support and for choosing Lakeland Furniture. We look forward to serving you again soon! Best regards, Shannon Lakeland Furniture Team

Posted 10 months ago

“I haven’t actually received my furniture yet as was sent the wrong items. The customer service has been great but I’m still waiting.”

Helpful Report

Posted 10 months ago

Good Afternoon, I'm really sorry to hear this! Looking into this with customer service, I can see we are still trying to get your correct items to you. I really do apologise about this. Kind Regards, Shannon

Posted 10 months ago

“Brought two broken bar stools back to life”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our products and services. Your kind words truly mean the world to us and motivate our team to continue striving for excellence. At Lakeland Furniture, we are dedicated to providing top-quality furniture and exceptional customer service, and it’s incredibly rewarding to know we’ve met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We are always here to help! Once again, thank you for your support and for choosing Lakeland Furniture. We look forward to serving you again soon! Best regards, Shannon, Lakeland Furniture Team

Posted 10 months ago

“2 screws for the chair were the wrong size, luckily I had my own or it would have had to go back. Packaging was poor, luckily there was no damage and no instructions on how to to put together. Wouldn’t buy from here again”

Helpful Report

Posted 10 months ago

We are truly sorry to hear that you received your item with missing parts. We understand how frustrating and inconvenient this must be, and we sincerely apologize for the oversight. To resolve this issue promptly, could you please email us at support@lakeland-furniture.co.uk with your order details and the specific parts that are missing? We will arrange for the missing parts to be shipped to you as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience and understanding. We value your business and are dedicated to ensuring your complete satisfaction. Best regards, Shannon Lakeland Furniture Team

Posted 10 months ago

“Received my stool today it’s just beautiful… easy ordering and super fast delivery thank you so much xx”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our products and services. Your kind words truly mean the world to us and motivate our team to continue striving for excellence. At Lakeland Furniture, we are dedicated to providing top-quality furniture and exceptional customer service, and it’s incredibly rewarding to know we’ve met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We are always here to help! Once again, thank you for your support and for choosing Lakeland Furniture. We look forward to serving you again soon! Best regards, Lakeland Furniture Team

Posted 10 months ago

“Stool looks nice, easy to errect, base is spot welded so not sure how long that will last, my last one lasted four years, but for the cost I’m happy.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our products and services. Your kind words truly mean the world to us and motivate our team to continue striving for excellence. At Lakeland Furniture, we are dedicated to providing top-quality furniture and exceptional customer service, and it’s incredibly rewarding to know we’ve met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We are always here to help! Once again, thank you for your support and for choosing Lakeland Furniture. We look forward to serving you again soon! Best regards, Shannon Lakeland Furniture Team

Posted 10 months ago

“I recently bought a simple charcoal grey office chair. It was in the sale and exactly what I needed - no arms, swivel, wheels. The delivery was swift and all items included in the box to put it together without difficulty, plus a complete spare set of bolts. (Possibly there could be a warning about the lubricant on the hydraulics to avoid getting messy hands as it is not visible) The chair is solid and looks good. The broad seat and back make it comfortable even after several hours. It easily fits under the table/desk when not needed and the base with wheels doesn't stick out as a trip hazard - very helpful. You can completely lean back without feeling unstable. Everything works as it should - swivel, height adjustment with a wide range. The welding on the base isn't very tidy, and there is a chrome cover to hide that away and keep things looking smart. It would have been nice to have a non-grey colour option, but that's a minor consideration. So pleased was I with the first chair that I bought a second identical one for my home workstation. Interactions with Customer Care were friendly, professional, and responsive. The second chair was also delivered swiftly and in sufficient but minimal packaging (good for the environment). I would recommend this company and, from this experience with a basic product (where one might expect a lesser quality item), I am very happy with the quality, the sale price, and the responsiveness of Customer Care if there were any sporadic issue.”

Helpful Report

Posted 10 months ago

Thank you so much for your fantastic five-star review! We are absolutely thrilled to hear that you had a positive experience with our products and services. Your kind words truly mean the world to us and motivate our team to continue striving for excellence. At Lakeland Furniture, we are dedicated to providing top-quality furniture and exceptional customer service, and it’s incredibly rewarding to know we’ve met your expectations. If you ever need anything in the future, please don't hesitate to reach out. We are always here to help! Once again, thank you for your support and for choosing Lakeland Furniture. We look forward to serving you again soon! Best regards, Lakeland Furniture Team

Posted 10 months ago

“Beautiful looking chair that fits snug under my desk, and at such a reasonable price too. Would have given a 5 if the seat was a bit wider, the seating area is restricted by the design of the sides of the seat, but this will encourage me to get up and walk about on a regular basis..every cloud!”

Helpful Report

Posted 10 months ago

Good Morning Carol, Thank you for taking the time to leave feedback after receiving your order. I am pleased you have found the chair to be beautiful and it fits under your desk! Please do feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Fast delivery and great value! Very pleased. There were a few scratches on the bottom of the bar stools hence why not a 5/5”

Helpful Report

Posted 10 months ago

Good Morning Emma, Thank you for the feedback you have given after receivving the bar stools. I am sorry to read that on receiving the stools you have found there to be a few scratches. Please do not hesitate to contact the support team along with your delivery post code and an image of the scratches and they will be happy to look into this for you. The email is support@lakeland-furniture.co.uk Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

“Haven’t put my chairs out yet looked at them in box the grey colour is gorgeous just what l wanted”

Helpful Report

Posted 10 months ago

Good Morning Susan, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found the colour to be gorgeous. Please feel free to recommend us to friends and family in the future once assembled and if you would like to post a picture of your new furniture in situ onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Lakeland Furniture Reviews