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Lakeland Furniture Reviews

4.6 Rating 2,747 Reviews
91 %
of reviewers recommend Lakeland Furniture
4.6
Based on 2,747 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Returns Process
Could Be Better
Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

Write Your review

Chair quickly delivered and good quality for price
Helpful Report
Posted 1 year ago
Good Morning, Thank you for taking the time to leave a 5*review and feedback after receiving your order. I am pleased the chairs arrived quickly and you have found them to be good quality for the price! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Arrived in a box that had clearly been used before - complete with torn off address label - and no instructions on how to put together included. Fortunately, I'd bought similar stools for the kitchen and to be honest, it wasn't rocket science anyway, taking only a few minutes to put together. It is 'small' but as someone short of leg at only 5'3", it's a good 'fit' for me in a bedroom office still being refurbed. All in all, happy with the purchase and the price HAD gone down a bit by the time I ordered, maybe as this was a 'return' (?)
Helpful Report
Posted 1 year ago
Good morning Diane, Thank you for taking the time to leave feedback after receiving your order. I am sorry to read you received no assembly instructions and I also apologise for the box your order arrived in but please be rest assured that the chair is not a returns. If you would still like some assembly instructions for the future then please do email the support team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam
Posted 1 year ago
Ordered two bar stool, arrived quickly but they have lots of faults/damage emailed them twice but no response.
Helpful Report
Posted 1 year ago
Good Morning Jane, I am sorry to read that the bar stools that have arrived are faulty and I do apologise regarding this. I have spoken with the support team just now and they have informed me they are unable to locate your email and have asked if you could possibly email them direct at support@lakeland-furniture.co.uk along with the images and they will look into this for you today. Once again I do apologise for the inconvenience this has caused you. Kind regards Sam
Posted 1 year ago
Delivery was very prompt but The bar stool I bought isn't at all comfortable which is very disappointing.
Helpful Report
Posted 1 year ago
Good Morning Susan, Thank you for the feedback you have given after receiving your order. I am sorry to read the bar stool that arrived is not comfortable for you and I do apologise regarding this. Please do not hesitate to contact the support team if you would like to speak to someone regarding this and they will be happy to help you further. The email address is support@lakeland-furniture.co.uk I hope this helps. Kind regards Sam
Posted 1 year ago
I can't write a review on the product, as it is a surprise present for my friend. They look amazing, and I love the colour, but they are still wrapped up for him to open in June. I must say the delivery service was excellent! I can't believe how quick it was and I hope he likes the bar stools as much as I do. Many thanks to all concerned
Helpful Report
Posted 1 year ago
Good Morning Pamela, Thank you for taking the time to leave feedback and a 5*rating after receiving the order of the bar stools for your friend. I am pleased you received excellent service and we hope also that he likes them as much as you do. If there are any problems then please do let the support team know. The email address is support@lakeland-furniture.co.uk Kind regards Sam
Posted 1 year ago
Bought 2 high stools for our kitchen table. We are really pleased with them. Good quality, colour was the same as the picture. Only negative was there were no assembling instructions but quite easy to build.
Helpful Report
Posted 1 year ago
Good Morning Karen, Thank you for the feedback you have given after receiving your order. I am sorry the assembly instructions were not included but if you still require them for future reference then please do email support@lakeland-furniture.co.uk along with your delivery post code and the team will get these forwarded to you. I am however pleased that you are happy with the stools and found them to be good quality and the colour to be the same as the images on the website. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Nice products at a reasonable price
Helpful Report
Posted 1 year ago
Good Morning Andrew, Thank you for the 5*feedback and review after receiving your order. I am pleased you have found them to be nice products at a reasonable price. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Initially we were sent the wrong bar stools. I contacted them and a lovely lady called Helen sorted out the return of the stools we had received in error and for the stools we had ordered to be sent out next day. The stools promptly arrived next day and they are gorgeous. Really good quality and very easy to put together. Will definitely use them again.
Helpful Report
Posted 1 year ago
Good Morning Tracy, Thank you again for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Initially we were sent the wrong bar stools. I contacted the Support Team and a lovely lady called Helen sorted out a collection of the wrong stools and arranged delivery of the correct ones which landed the next day. The stools are gorgeous and really easy to put together, even without instructions. I have read a lot of bad reviews but I have to say I have nothing but praise especially for the quality of the product.
Helpful Report
Posted 1 year ago
Good Morning Tracy, Thank you for taking the time to leave a 5*rating after receiving your order. I do apologise that initially you received the wrong stools but I am pleased Helen rectified this for you swiftly for you and you are very happy with the stools finding them to be gorgeous! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Thanks for a great service. I needed a more comfortable chair to work on at home. Found this chair on Lakeland's and so far so very good.
Helpful Report
Posted 1 year ago
Good Morning Daren, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you received great service and the chair is so far so good! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Fast efficient can't fault em
Helpful Report
Posted 1 year ago
Good Morning Dean, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you found that ordering was fast and efficient! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Lakeland are one of the few companies to stock individual barstools as most are in sets of 2l! I wanted 3 and the whole ordering and delivery process was first class
Helpful Report
Posted 1 year ago
Good Morning Jane, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased to read that ordering the 3 bar stools was very helpful for you and you have found the whole process of ordering to be first class! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
very good and arrived quickly helpful staff
Helpful Report
Posted 1 year ago
Good Morning Linda, Thank you for taking the time to leave a 5*rating after receiving your order. I am pleased the delivery was prompt, you found the product to be very good and the staff are helpful! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
It was a gift and the person is over the moon with it .!
Helpful Report
Posted 1 year ago
Good Morning June, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you and your friend who you bought it for are over the moon with this product! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
The stools themselves are great. Very reasonably priced for a good quality look and finish. I fortunately, 3 of them came with a missing plastic feet cap. I reported this and asked for 3 tiny caps to be posted out. They said they can’t do this and sent us a full base unit, which I then had to remove 3 caps from them discard a perfectly good piece of metalwork. Very bad for the environment, nevermind the company p&l. They need to address this.
Helpful Report
Posted 1 year ago
Good Morning Skevy, Thank you for the feedback you have given today after receiving your order. I am pleased the stools are great, very reasonably priced with a good quality finish but I am sorry to read 3 of the stools came without the plastic feet caps. We are currently unable to send just the caps and I do apologise regarding this but I shall forward your concerns over to my manager and they will look into this for the future. I hope this information helps. Kind regards Sam
Posted 1 year ago
Excellent quality and lush colour for the money.
Helpful Report
Posted 1 year ago
Good Morning Lesley, Thank you for the feedback and 5*rating you have given after receiving your order. I am pleased you have found it to be excellent quality and a lush colour too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Excellent customer service, as usual. I realised I had ordered the wrong grey chair when I received notification that it had been dispatched. Thankfully, after calling Lakeland Furniture, they managed to swap it at the warehouse. The person who handled my enquiry was friendly and pleasant. I already have two chairs and they not only look good but are great value for money.
Helpful Report
Posted 1 year ago
Good Morning Heather, Thank you for the wonderful feedback and 5*rating you have given after placing your order. I am pleased the support team were efficient and able to help rectify your order so the correct one arrives. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Great choice of chairs. I wanted an office chair without wheels and without arms and had no problem selecting one as a great choice of styles and colours. Delivered absolutely on time. I just had to connect the chair base to the metal legs - no problem at all. Good sturdy comfortable chair and looks great.
Helpful Report
Posted 1 year ago
Good Morning Lesley, Thank you for the wonderful feedback and 5*rating you have given after receiving your order. I am pleased to read you found a great choice of what you had been looking for on our website and once your choice had been delivered you found the office chair to be a good sturdy comfortable chair that looks great too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
One of the seats was damaged and was replaced straight away. That is what I call service.
Helpful Report
Posted 1 year ago
Good Morning Anthony, Thank you for the 5*rating you have given after receiving your order. I am sorry to read that on delivery you found one of the seats to be damaged but I am pleased the support team helped to rectify this swiftly for you and replaced this straight away. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Happy days
Helpful Report
Posted 1 year ago
Good Morning Kerrie, Thank you again for the 5*rating after receiving your order. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam
Posted 1 year ago
Lakeland Furniture is rated 4.6 based on 2,747 reviews