Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,865 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 13th January 2025

Laura

Lakeland Furniture 5 star review on 17th December 2024

Ewa

Lakeland Furniture 5 star review on 17th September 2024

Anonymous

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely gorgeous better than in pictures”

Helpful Report

Posted 11 months ago

Good Morning Maxine, Thank you for the great feedback and 5*rating you have given after receiving your order. I am pleased you have found them to be absolutely gorgeous and better than in the pictures! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Seems a good product and it was easy to order. Good communication and prompt email reply answering a query. Thank you.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for taking the time to leave feedback after receiving your order. I am pleased you found ordering to be easy, the product seems good and a prompt response when answering a query. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“We ordered four Havana Bar Stools. They arrived promptly and securely. The instuctions for assembly were quite straitforward also. All in all we are very happy with them and the service provided by Lakeland Furniture.”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for taking the time to leave feedback and a 5*rating after receiving your order of the Havana Bar Stools. I am pleased they arrived promptly and securely, they were assembled easily and your very happy with the product. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“The bar stools were value for money and just what we wanted. In the main easy to put together apart from the fact that one went together easily but the second (had different packaging) Was aproblem until my husband realised the screw hole were full of wood chippings. He is very practical so cleaned them out and then resolved the problem,. Otherwise we would have sent it back. Otherwise it would have scored 5.”

Helpful Report

Posted 11 months ago

Good Morning Suzanne, Thank you for the feedback you have given after receiving your order. I am sorry to read the problems you have had with one stool and wood chippings in one of the holes. This should not have happened and I do apologise. If you do require any help from the team then please do let the team know and they will be happy to help. You can contact them on support@lakeland-furniture.co.uk If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Bought this chair for my husband. He absolutely loves it. It looks good and is very comfortable.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for the feedback and 5*rating you have given after receiving the Chair whish was for your Husband. We are so pleased he loves it and it looks good and is very comfortable too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Ordered bar stools for the second time and didn’t send the legs to the bar stools after calling and sending five emails still no response !!!!!!!!!!!!”

Helpful Report

Posted 11 months ago

Good Morning Victoria, Thank you for taking the time to leave feedback. I am sorry to read that you have not received the legs and had no response from the team. Looking into this with the them I can see that they are looking into the missing legs and the no response to emails this morning and they will be in touch. Again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 11 months ago

“Product superb, delivery superb, staff laizion superb Not more can be had!!”

Helpful Report

Posted 11 months ago

Good Morning Alan, Thank you for the great feedback and 5*rating you have given after receiving your order. I am pleased you found the product to be superb, delivery superb and the team superb also! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“ONE OF THE CHAIRS LEG WAS FROM A DIFFRENT COLOUR. I SENT AN EMAIL BUT GOT NO REPLY”

Helpful Report

Posted 11 months ago

Good Morning Visnoo, Thank you for the feedback after receiving your order. I am sorry to read that one chair leg was a different colour and you have not had a reply from the team. Looking into this with them they have informed me that they have been unable to locate any emails but they have emailed you and they await your reply. If you could do this today, we can get this resolved quickly for you. I hope this information helps and once again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 11 months ago

“The bar stool we bought was very well made and good quality and was sent within a few days.unfortunately a small part on the foot rest was broken but Helen of the customer service team dealt with the problem immediately upon receiving my e mail and sent the replacement part by first class post.which arrived the following day.Excellent service.”

Helpful Report

Posted 11 months ago

Good Morning Malcolm, Thank you for the feedback you 5*rating you have given after receiving your order. I am sorry to read that a part was broken but I am pleased our customer service team were happy to help and rectified this swiftly for you and you are fully satisfied now with the bar stool. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“Bought fabric covered office chair. Like the finished product but no instructions as to how to assemble. This would have been useful!!!”

Helpful Report

Posted 11 months ago

Good Morning Ann, Thank you for the feedback you have given after receiving the office chair. I am sorry to read that the assembly instructions were not included. If you still do require these then please do not hesitate to contact the support team including your delivery post code at support@lakeland-furniture.co.uk where the team will be happy to help and forward these to you. If you are then fully satisfied and would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 11 months ago

“I purchased 3 Kitchen Stools from lakeland Furniture. We had an initial issue which was dealt with quickly and no charge for a small replacement required. My problem has arisen no that after having these stools for just over the 12 month warranty period, 2 of the 3 have broke due to poor quality welding on the base of the seat. This has made the very dangerous as my brother fell off the back of one of them at Christmas. They are not willing to accept that the product is faulty and standing behind their 12 month policy. I believe if you pay for a product like this you should expect more then 12 months of use. I know have to source a new company and buy 3 new stools. I would like to think that if my stools breaking happened to be a one off issue they could replace them, but this makes me feel they get this issue a lot therefore take the company line not to offer any support/replacements. Very disappointing. I have attached images showing the poor welding (which is not in the right place causing the weakness and then breaking), you can see the welding has come away and making it very dangerous for someone leaning back.”

Lakeland Furniture 1 star review on 23rd February 2024

Helpful Report

Posted 11 months ago

“Totally thrilled - I decided to go bold with a Lule Green Velvet Swivel chair for our home desk. I couldn't be more delighted - delivery, quality and the style is perfect.”

Helpful Report

Posted 1 year ago

Good Afternoon Samantha, Thank you for the amazing feedback and 5*rating you have given after receiving your order. I am pleased you are thrilled with the Lule chair and you chose a bold colour that you are delighted with! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“We ordered some bar stools for our breakfast bar but they weren't right so unfortunately we had to return them. The after sales service was excellent. There was no quibble at all, they emailed me a returns label, arranged collection and credited my account within a few days. 1st class service and would highly recommend them.”

Helpful Report

Posted 1 year ago

Good Morning Graeme, Thank you for the feedback and 5*rating you have given us. I am pleased the service you received after the sale has been excellent! If there is anything else we can help with then please do let us know and we will be happy to help. Kind regards Sam

Posted 1 year ago

“had delivery of 4 bar stools. All 4 seats slope to the left even though the base is level. 1 was squashed in the box of 2 which resulted in the padding and material out of shape. Still no bounced back after a couple of days. Awaiting reply from Lakelands. Delivery was quick and undamaged.”

Helpful Report

Posted 1 year ago

Good Morning Tanya, Thank you for the feedback you have given after receiving your order. I am sorry to read you have found problems with your order and I do apologise regarding this. I have just spoke with the support team and they have informed me they do have your email this morning and they will be replying to you today. I hope this information helps you. Kind regards Sam

Posted 1 year ago

“Good quality, value for money office chair. Exactly as advertised and just what I was looking for!”

Helpful Report

Posted 1 year ago

Good Morning Anne, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you have found the product to be good quality, value for the money and exactly as advertised. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Quick delivery but the item was damaged. However customer service sorted it very efficiently”

Helpful Report

Posted 1 year ago

Good Morning Debi, Thank you for the feedback and ratings you have given after receiving your order. I am sorry to read that on delivery you found some damage on the product but I am pleased the team rectified this swiftly and efficiently for you. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“I ordered the product , I paid for it, it was dispatched & it arrived! However, some installation instructions would have helped!”

Helpful Report

Posted 1 year ago

Good Morning Andrew, Thank you for the feedback you have given after receiving your order. I am sorry to read you have not received any assembly instructions therefore can I ask if you have not done so already to email the support team direct along with your delivery post code to support@lakeland-furniture.co.uk and the team can forward the instructions to you. If you are then fully satisfied and you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“A quality product at a reasonable price.”

Helpful Report

Posted 1 year ago

Good Morning Thank you for the 5*review after receiving your order. I am pleased you have found the product to be quality at a reasonable price. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Very good product”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating you have given after receiving your order. I am pleased you have found the product to be very good. Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“2nd time I've purchased from Lakeland and the items are always quality, good customer service”

Helpful Report

Posted 1 year ago

Good Morning Gary, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you again have found the products to be good quality and the customer service also good too! Please feel free to recommend us to friends and family in the future and if you would like to post a picture of your new furniture onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

Lakeland Furniture is rated 4.6 based on 2,865 reviews