Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality and value for money, prompt service and delivery.”

Helpful Report

Posted 1 year ago

Good Morning Michael, Thank you for taking the time to leave a review after receiving your order. I am pleased you found the product to be good quality and value for money along with a prompt service and delivery. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“good on first purchase.arrived next day.2nd purchase was supposed to be next day delivery arrived today 15.25pm.contacted lakeland furniture by email no response at all. very poor communication”

Helpful Report

Posted 1 year ago

Good Morning John, Thank you for the feedback you have given after receiving your order. I am sorry that the second box was not delivered on a next day service. If you would like to email the team at support@lakeland-furniture.co.uk along with your delivery post code they will look into this for you. I hope this information helps. Kind regards Sam

Posted 1 year ago

“For the price is great - a really good chair, well built and great price. Also arrived really quickly .”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the great feedback and rating you have given after receiving your order. I am pleased you found it to be great for the price, well built and a really good chair. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Chair very comfy but had to file.down plastic bushes under seat were seat bolts connect to chair as bolts just did not reach far enough to connect to thread . Now sorted.”

Helpful Report

Posted 1 year ago

Good Morning Ron, Thank you for the feedback you have given after receiving your chair. I am pleased you have found the chair to be comfortable for you. If you do have any problems then please do let the team know at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 1 year ago

“I had a problem with the first chair that I ordered (wrong size) so I called and they quickly arranged to send a replacement, it arrived the next day but it was the wrong item. I contacted them again via email and they arranged for another one to be sent the next day. I can't fault their customer service, fast and efficient.”

Helpful Report

Posted 1 year ago

Good Afternoon Becky, Thank you for taking the time to leave feedback after receiving your order. I sincerely apologise that you received the wrong size then the wrong item But I am pleased the support team rectified this quickly and you are happy with the product. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Bought an office chair, great product and good value. Very pleased. My only negative (hence only 4 stars) was there were no instructions on how to put it together. I'm pretty handy so not a problem but others who are less so may have struggled”

Helpful Report

Posted 1 year ago

Good Morning Graham, Thank you for taking the time to leave feedback after receiving your order. I do apologise there were no assembly instructions included but if you still would require these then please do email the support team at support@lakeland-furniture.co.uk along with the delivery post code and the team can get these emailed to you. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Great service very helpful when I called and delivery was the next day. The only thing that was missing which was frustrating was the instructions to put the stools together - they were not in the box”

Helpful Report

Posted 1 year ago

Good Morning Emma, Thank you for the feedback you have given after receiving your order. I am sorry to read the instructions were not in the box but if you would like to email the team at support@lakeland-furniture.co.uk along with the delivery post code or order number they can get one sent to you incase you need for future reference. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Really comfortable stylish chairs, complement our kitchen lovely. One did arrive with a mark, and the back of one chair doesn’t look level.”

Helpful Report

Posted 1 year ago

“My bar stool had a tiny hole in the back rest which looked as if it did not have enough material wrapped around it. I should have sent it back but I did not as I needed it to use immediately. I had a new hip and needed the stool to sit on so that my knees were below my hips. I was a bit disappointed in the tiny hole as I know it will become a bigger hole in time!”

Helpful Report

Posted 1 year ago

“Came in good condition, and by a very good delivery driver”

Helpful Report

Posted 1 year ago

Good Morning Richard, Thank you for the feedback and rating you have given after receiving your order. I am pleased the product arrived in good condition, along with a very good delivery driver. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Chairs as described. However paid for next day delivery. Waited in all day did not arrive. 2 day delivery charged £4.99 extra for nothing”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thank you for the feedback you have given after receiving your order. I am sorry to read that you had paid for the next day delivery service but it was not delivered the next day. I have informed the support team and they will be refunding you the £4.99 to you. This should take 3-5 working days. I hope this information helps. Any queries then please do let the team know at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 1 year ago

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Helpful Report

Posted 1 year ago

Good Morning Alexander, Thank you again for the rating you have given after receiving the Henley parasol. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

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Helpful Report

Posted 1 year ago

“Happy with my patio umbrella and stand. Would have been nice to have a tie for the umbrella when not in use and a cover. However I am pleased with my purchase ....... I will make a cover myself !”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for the feedback and rating you have given after receiving your order. We do have the covers but they do need to be purchased separately off the website. You can find them here > https://www.lakeland-furniture.co.uk/catalogsearch/result/?q=parasols+covers Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“The parasol looks well made and is value good value at the discounted price. Only gave it 4 stars as it does not provide uV protection. But the description of the product does state that.”

Helpful Report

Posted 1 year ago

Good Morning Patrick, Thank you for the feedback you have given after receiving the parasol. I am pleased you are happy with the product and the discounted price too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Very pleased with my Parasol, very sturdy, and good quality.”

Helpful Report

Posted 1 year ago

Good Morning Pauline, Thank you for the feedback and ratings you have given after receiving the Cambridge parasol. I am pleased you are happy with the product and you have found it to be very sturdy and good quality too! Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product in situ onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 1 year ago

“Very pleased with my Parasol, very sturdy, and good quality.”

Helpful Report

Posted 1 year ago

“Lovely product, but doesn’t come with instructions!”

Helpful Report

Posted 1 year ago

Good Morning Chloe, Thank you for the feedback you have given after receiving your order. I am sorry you have not received any assembly instructions, if you still require these then please do drop a quick email to the support team at support@lakeland-furniture.co.uk along with your delivery address and the team will be happy to help. If you are then fully satisfied and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam Kind regards Sam

Posted 1 year ago

“just good need steps to put the cover on and I am 6 feet tall”

Helpful Report

Posted 1 year ago

“3 barstools ordered in vintage brown. Pros: items arrived on time. They were easy to assemble. Stool looked good and comfortable to sit. Cons: Plastic paint was chipping a bit and the decoration ring felt cheap but those are hardly noticeable and didnt take away the beauty of the stool itself.”

Lakeland Furniture 4 star review on 10th April 2023

Helpful Report

Posted 2 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews