Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase arrived within 2 days. Bolts provided for the chair are not suitable so it has lay dismantled until longer bolts arrive. This issue was handled quickly. Good price for quality/comfort of chair. Hoping I can make use of it soon.”

Helpful Report

Posted 4 years ago

“Interesting and stylish choice of seating; order and delivery efficient and swift but packaging poor and product dirty and marked - perhaps ex-demo or used? More care needed in the selection and preparation of deliveries but overall I like the choice and the cost was acceptable.”

Helpful Report

Posted 4 years ago

Good Morning, I apologise that on receiving the product you found it to be poorly packaged and the item to be dirty and marked. Can I ask you to please email our support team at support@lakeland-furniture.co.uk along with an image of the marks and someone will be happy to help further with this. Sincere apologies again. Kind regards Sam

Posted 4 years ago

“Not a particularly well-made item but ok for the price and the seat is very comfortable. Strangely, three short bolts and one long one to secure the top to the bottom. I have enquired from Lakeland about this. Style and colour couldn't be better. It looks great and I am hoping to give the item the thumbs up after a year's use.”

Lakeland Furniture 3 star review on 25th April 2020

Helpful Report

Posted 4 years ago

“I ordered 5 bar stalls and only received 3 and todate i still dont know when i will receive the other 2 stalls.I have tried to ring and emailed but no person has come back to me.Please help.Paecell no 15502890941241 still not arrived.the other 2 parcells arrived 8/4/20 ??. Chris Reynolds 07802793163.”

Helpful Report

Posted 5 years ago

Good Morning Chris, I am sorry to read that all your items have not yet been received. Our support team have not been available over the Easter weekend therefore can I ask you to please email them at support@lakeland-furniture.co.uk where someone will be available to check on your delivery. Unfortunately I am unable to help myself due to home working and not on the correct system. Hope this information helps you. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“The chair arrived on time the packaging was undamaged but when I opened the box the chairs chrome base was damaged as the chrome finish was very poor quality (see photo). Apart from the poor quality chrome finish the chair is perfect for my needs and is very comfortable.”

Helpful Report

Posted 5 years ago

Good Afternoon Andrew, I am sorry to read on delivery of your chair you found some damage on the chrome of the product. Can I ask you if you have not done so yet to please email our support team along with the image and they will be happy to look into this further for you. If you are then fully satisfied and would like to post an image of your new chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“The chair is perfect but it arrived with one base stand foot missing”

Helpful Report

Posted 5 years ago

Good Morning Andy, I am sorry to read your order arrived with the foot stool missing. If you have not done so can I ask you to please email our support team at support@lakeland-furniture.co.uk where someone is available to help with this. If you are then fully satisfied and would like to post an image of your new chair onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Badly packed could have caused problems but was lucky item not damaged. Item ok but could have purchased this item cheaper elsewhere.but used Lakeland because of being a reputable company. Quick delivery”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for the feedback you have given after receiving your new product. I am sorry you found the item to be badly packed but pleased the item was not damaged. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Love the design bt l am a bit worried that the leather bit will peel off on the curvy side of the chair, just noticed its not glued firmly”

Helpful Report

Posted 5 years ago

Good Morning Mirriam, I am sorry you are not satisfied with the chair due to the material coming away at the edge. Please if you have not done so already email our support team at support@lakeland-furniture.co.uk where someone will be happy to help you further.Please include an image of the material and your delivery post code. If you are then fully satisfied and would like to post an image of your new product onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Really love the product but it came without a vital part of the build, so it took a further three days to be able to build. Great service after reporting the issue.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read that your order came with some fixings missing but I am pleased someone from our service team were able to help rectify this swiftly for you and you are now happy. Please do feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Forgot to include instructions in the package so had to email and got them sent that night.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry that you found there to be no assembly instructions on delivery of your item but I am pleased that someone from the team organised this swiftly for you and you are now happy with the service. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Really quick deliver of my office chair which looks like it will be just what I need but base plate was missing and I can't build until that arrives.”

Helpful Report

Posted 5 years ago

Good Morning Mark, I am sorry to read the office chair arrived with no base plate. Please do not hesitate to contact the support team at support@lakeland-furniture.co.uk if the item has still not been delivered. I am sorry I am home working and unable to check this myself on the system I use but someone will be there to help on the above email. I am sorry for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

“Sorry but I have not received the chair I ordered yet. I do understand that this is due to the current COVID-19 virus crisis and I am not complaining about that as long as I receive my order in due course. However, you have taken the money from my bank account and your automated systems have not switched off and I cannot track my delivery. Do you have any comment for me on this situation? Regards, David Irvine”

Helpful Report

Posted 5 years ago

Good Afternoon David, I am sorry your order has not yet been delivered. As I am home working I am unable to check on your order on my system therefore can I ask for you to email our support team at support@lakeland-furniture.co.uk where they will have more answers for you as they can check on deliveries and customers orders. Once again I do apologise for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Barstool looks nice, good to sit on but base is far too small for size of seat and weight. Be careful when getting off stool as I fell forward and bruised myself during the fall.”

Helpful Report

Posted 5 years ago

Good Morning Michele, Thank you for the feedback you have given. Please do not hesitate to email our support team if you would like to speak to someone regarding the base unit and they will be happy to help you further. Sincere apologies for the inconvenience this may cause you. Kind regards Sam

Posted 5 years ago

“First time with Lakeland, support team excellent, issue with first item quickly rectified.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read that on delivery of your order you found a problem with the product but I am pleased our support team where able to rectify this swiftly for you and you are now happy with your item. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new product onto our Facebook Page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“No problem with the service but a couple of issues with the bar stool; Lakeland don’t promote this stool as a swivel chair, but in other outlets it is, and the product info on Lakeland’s site states “360 degree swivel”. Cheaper than elsewhere, probably due to the deleted swivel unit, but they need to check the info if they’re going to cut and paste the blurb as it comes from China. Also, no instructions supplied, contrary to product info. Not that you need them. Problem is, any way you position it, once you have three screws through the base into the seat, the fourth hole is impossible to locate. You’re lucky if you can see 50% of it. Both stools were the same so appears to be just poor manufacturing which means it’s pointless sending them back as any replacements will likely be the same. So get busy with a drill or other cutting device and set about enlarging the holes. Doesn’t take too much just to get it over all four holes to allow the screws to engage the seat without stripping the threads. Once we got over these disappointments we were happy with the stools. Main thing is to try before you buy if comfort is a key factor. We tested them elsewhere and tried to purchase but they had issues with the seat cover quality (different covers to the Lakeland version) claiming a ‘bad batch’. So we knew they were comfortable before we ordered online; they really are like mini armchairs. If you are into the look, as we were, then they are a great buy, assuming you can cope with the manufacturing quality issues. Just remains for Lakeland to update their website with the correct product info, and feedback to the manufacturer about the quality.”

Helpful Report

Posted 5 years ago

“The chair ordered came with two armrests of the same hand and a split in the seat section. The items were replaced after some exchanges of e-mails and the chair what I had hoped I had ordered. No quibble whatsoever in changing the faulty parts.”

Helpful Report

Posted 5 years ago

Good Afternoon Eric, I am sorry to read that the item you received was faulty but I am pleased our support team helped rectify this swiftly for you and you are now fully satisfied. Thank you for the feedback and rating you have given. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your new chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we will send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Paid for next day delivery, however item arrived 4 days after the dispatch notification. Didn't realise you had to put the chair together yourself.”

Helpful Report

Posted 5 years ago

Good Afternoon, I am sorry to read that the delivery was late. Looking into this I have been informed that someone from our customer service team did try to contact you on the number we do have but there was no service due to the number being too short. The item you ordered was too large to deliver on a next day service unfortunately. We have now refunded you the delivery charge and you should receive this in the next 3-5 working days. I hope this is satisfactory but if you do have any problems then please do let the team know. Kind regards Sam

Posted 5 years ago

“I purchased a office chair from you .only to find that it has 2 small holes on the front of the fabric .I have not complained because of all the Hassle sending it back”

Helpful Report

Posted 5 years ago

Good Morning Pauline, I am sorry to read that on delivery of the office chair you have found two holes on the front. Please do not hesitate to contact the support team at support@lakeland-furniture.co.uk along with an image of the damage and they will be happy to assist further. Sincere apologies again for the inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

“Bought this for my daughter, so she can sit at a desk and study for her exams. Chair was easy to assemble, she did it herself and she is only 16, so it was fairly easy. However, she did say that words as well as pictures would have been more helpful.”

Helpful Report

Posted 5 years ago

Good Morning Morag, Thank you for the feedback you have given regarding the assembly instructions, this is something I shall pass on to the team to see if we can get this changed in the future. Please feel free to recommend us to friends and family in the future and if you are able and would like to post an image of your Daughters new Chair onto our Facebook page https://www.facebook.com/lakelandfurn/ we shall send you a £10 Gift Voucher for you to use on your next order with us. Kind regards Sam

Posted 5 years ago

“Placed an order for 4 dining chairs which were a good price and appeared to be a good buy. If only they had arrived maybe I could give a different view point. Given a tracking number, which the delivery company does not recognise, given new tracking number, still same answer delivery company does not recognise. Expected delivery 3rd. January, now 7th. and still no chairs.”

Helpful Report

Posted 5 years ago

Good Morning, I am sorry to read of the problems you have had with the delivery of your order. Looking into this I can see that your order was delivered this morning. Please do let the support team know if you do have any problems and they will be happy to help. Sincere apologies again for any inconvenience this has caused you. Kind regards Sam

Posted 5 years ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews