Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.62

4.6 Rating 2,865 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,865 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 13th January 2025

Laura

Lakeland Furniture 5 star review on 17th December 2024

Ewa

Lakeland Furniture 5 star review on 17th September 2024

Anonymous

1593

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast service brilliant up date details”

Helpful Report

Posted 3 months ago

Good Morning Sonia, Thank you for taking the time to leave feedback and a 5-star rating after receiving your order. I am pleased your order arrived swiftly along with delivery updates too. If you do require anything further then please do let the support team know at support@lakeland-furniture.co.uk where a member of the team will be happy to help. Kind regards Sam

Posted 3 months ago

“Good quality product, lacked instructions to put together but could be worked out relatively easily. Looks stylish in the home.”

Helpful Report

Posted 3 months ago

Good Morning Stuart, Thank you for taking the time to leave feedback and rating after receiving your order. I am pleased you have found the product to be good quality and looks stylish in your home. We apologize for the missing instructions, but we're happy to hear you found assembly straightforward. If you ever need instructions, a quick email to our support team at support@lakeland-furniture.co.uk, and they'll be happy to forward them to you promptly! Kind regards Sam

Posted 3 months ago

“Lovely chair at a good price with a quick delivery and good customer service.”

Helpful Report

Posted 3 months ago

Good Afternoon, Graeme, Thank you so much for taking the time to leave such wonderful feedback and a 5-star rating following the arrival of your new chair. I’m delighted to hear that you were happy with the speedy delivery, the great value, and the excellent customer service—and that you found the chair to be lovely! If there’s anything else we can assist you with, feel free to get in touch. Enjoy your new chair! Kind regards, Sam

Posted 3 months ago

“Office wheely chair ordered and arrived within 48 hours. Very simple to put together, great value for money, nice and comfortable . Purchase in Lakeland Sale. No grumbles, no complaints, a lovely h chair.”

Helpful Report

Posted 3 months ago

Good Morning Maurice, Thank you for your wonderful review! We're thrilled to hear your office chair arrived so quickly and that you found it easy to assemble, comfortable, and great value for money. It’s always a pleasure knowing our customers are happy with their purchase—especially during the Lakeland Sale! If you ever need anything else, don’t hesitate to reach out. Enjoy your lovely chair! Kind regards, Sam

Posted 3 months ago

“Prompt delivery. Does the job I required.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased it was delivered promptly and does the job you required. If you need any further assistance, don’t hesitate to reach out to our support team at support@lakeland-furniture.co.uk. They’ll be happy to help. Kind regards, Sam

Posted 3 months ago

“Bar stools arrived in time specified. Fit perfectly under our breakfast bar.”

Helpful Report

Posted 3 months ago

Good Afternoon, Thank you for the amazing feedback and 5*rating you have given after receiving your new Bar Stools. I am pleased that the delivery went smoothly and they fit perfectly under your breakfast bar. Please do not hesitate to contact us if you require anything further. Kind regards Sam

Posted 3 months ago

“Excellent service and quality, I struggled building up some chairs but they were great in customer service. Helping all the way, with a quick response, and photos to show exactly how to resolve the issue.”

Helpful Report

Posted 3 months ago

Good Morning Darren, Thank you for your wonderful feedback! We're so pleased to hear that our customer service team could assist you with building your chairs and that the photos and quick responses helped resolve the issue. It’s great to know you’re happy with the service and quality. Enjoy your new chairs, and feel free to reach out if you need any more help! Kind regards Sam

Posted 3 months ago

“Placed order and my item arrived in good time, and well packaged. Easy to assemble and exactly what I wanted”

Helpful Report

Posted 3 months ago

Good Morning Anthony, Thank you for your feedback! We’re thrilled to hear your order arrived quickly, was well-packaged, and met your expectations. Enjoy your new item, and let us know if there’s anything else we can help with! Kind regards Sam

Posted 3 months ago

“Great quality promptly delivered.”

Helpful Report

Posted 3 months ago

Good Afternoon Michael, Thank you for the great feedback! We’re thrilled to hear you’re happy with the quality and prompt delivery of the product. If there is anything we can help with then please do not hesitate to contact the support team at support@lakeland-furniture.co.uk where they will be happy to help. Kind regards Sam

Posted 3 months ago

“Great chair, great delivery, one star off due to lack of instructions to put it together. Although to be fair it was pretty straightforward and minimal. So 4.5 stars really 😀 would order from them again.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for the great feedback! We’re thrilled to hear you’re happy with the chair and delivery experience! We appreciate your input on the instructions, and we’ll pass it along to our team to make assembly even easier. Looking forward to helping you with future orders—enjoy your new chair! Kind regards Sam

Posted 3 months ago

“wanted a replacement bar stool gas piston. Pricign acceptable and very quick delivery. fitted in a couple of minutes - all good”

Helpful Report

Posted 3 months ago

Good Morning Ian, Thank you for the great review! We're glad to hear the gas piston was just what you needed and that installation was a breeze. Quick delivery and quality parts are what we aim for—happy to know you're satisfied. Let us know if we can help with anything else! Kind regards Sam

Posted 3 months ago

“Very good quality! I am pleased with my bar stools! It is exactly what I wanted!”

Helpful Report

Posted 3 months ago

Thank you, Cristina! We're delighted to hear that you're pleased with your bar stools and that they’re exactly what you were looking for. We strive to provide high-quality products, so it’s wonderful to know we met your expectations. Enjoy your new stools, and thank you for choosing us! Kind regards Sam

Posted 3 months ago

“Very pleased with delivery and well wrapped furniture would recommend”

Helpful Report

Posted 3 months ago

Good Morning Angela, Thank you for your kind words! We’re so pleased to hear that you’re happy with the delivery and the careful packaging of your furniture. If you’d like to share a photo of your new items on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Thanks again for choosing us and for the recommendation! Kind regards, Sam

Posted 3 months ago

“Very quick on delivery and polite and well mannered delivery guys,very pleased with my bar stools”

Helpful Report

Posted 3 months ago

Good Afternoon Heather, Thank you for sharing your experience! We’re so glad to hear that you’re happy with your bar stools and that the delivery was quick and seamless. Our team takes pride in making each delivery a pleasant experience, so it’s wonderful to hear they left a positive impression. Enjoy your new bar stools, and feel free to reach out if you need anything else! Kind regards Sam

Posted 3 months ago

“Dark green, almost black colour, not like in the photo. But otherwise very comfortable.”

Helpful Report

Posted 3 months ago

Good Morning Eveli, Thank you for your feedback. We're glad to hear you find the furniture comfortable! We’re sorry to hear the colour didn’t meet your expectations. We do take all the images ourselves in the photo room but If you have any concerns or would like to discuss this further, please don’t hesitate to reach out to our support team at support@lakeland-furniture.co.uk they’ll be happy to assist. Best regards, Sam

Posted 3 months ago

“Very good service Had a small problem with the item and it was swapped out and sorted very quickly”

Helpful Report

Posted 4 months ago

Good Morning Debra, Thank you for the feedback and the 5*rating you have given after receiving your order. I am pleased you received very good service and the team helped to rectify a small problem swiftly. If you’d like to share a photo of your beautiful new stools on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Thanks again for choosing us! Kind regards, Sam

Posted 3 months ago

“My very expensive island stools were breaking. Weld of the foot rest to the stand breaking off. I replaced all the bases with matte black & circular foot rest. Far more strength in that design. They arrived very quickly & my daughter & I had all 6 stool bases replaced & looking more modern in about 30 minutes. All 6 base replacements weren't the price of 1 stool. Excellent!”

Helpful Report

Posted 4 months ago

Good Morning Janet, Thank you for sharing your experience! We're glad to hear the matte black bases with the circular footrest were a great solution and gave your stools a stronger, more modern look. It’s awesome that the replacements were quick and affordable, especially compared to the cost of a new stool. If you ever need more assistance, we're here to help! Enjoy your refreshed stools! Kind regards Sam

Posted 4 months ago

“Great bar stools. Great price and service”

Helpful Report

Posted 4 months ago

Good Morning Sharon, Thank you for your review! We're so happy to hear that you're pleased with the bar stools, price, and service. It means a lot to us! If you ever need anything else, we're here to help. Enjoy your new stools! Kind regards Sam

Posted 4 months ago

“Order placed, goods delivered next day - end of good experience. On arrival packaging was poor, damaged and wet. Inspecting the goods it was clear these were not fit for sale as new and surprised they would waste their own time with this dispatch and the customers time. Goods received had mold on packaging, rust on chairs (not allowing me to post images for some reason). Now having to wait for a full refund and they want to know my experience so there it is. Update 17/10/2024 - Customer service downgraded to poor. Despite Lakeland Furniture writing a FULL refund will be processed i'm now being told that won't include the delivery charge as we 'received the service paid for'. Last time I checked if I ordered 3 stools last week, they got delivered in poor condiiton and had to be returned I have not actually received the service I paid for as I still don't have the stools thanks to the poor quality control. Thankfully I paid with credit card so any issues with the full refund will be handled under section 75. Thinking about purchasing from this company - find another one and move on. Honestly. not worth the hassle. Disappointed”

Helpful Report

Posted 4 months ago

Good Morning Andrew, Thank you for your review, and we sincerely apologize for the disappointing experience you’ve had. It’s certainly not the standard we aim for, and we are sorry that the product arrived in such poor condition. We appreciate you bringing this to our attention and understand your frustration. We can confirm that your refund will be issued, and we’re glad our customer service team was able to assist you. We strive to improve, and your feedback is valuable in helping us do better. If you have any further questions or concerns, please don't hesitate to reach out. Kind regards, Sam

Posted 4 months ago

“Good service good product”

Helpful Report

Posted 4 months ago

Good Morning Bill, Thank you so much for your wonderful review, Bill! I am pleased you have received good service and a good product too! If you’d like to share a photo of your beautiful new stools on our Facebook page, we’ll gladly offer you a £10 gift voucher for your next order as a token of our appreciation. Thanks again for choosing us! Kind regards, Sam

Posted 4 months ago

Lakeland Furniture is rated 4.6 based on 2,865 reviews