Lakeland Furniture Reviews

Name: Lakeland Furniture
Address: Glebe Street Shaw, Shaw
Rating: 4.63

4.6 Rating 2,885 Reviews

92 %

of reviewers recommend Lakeland Furniture

4.6

Based on 2,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

0844 870 6961

Location:

Glebe Street Shaw
Shaw
OL2 7SF

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Lakeland Furniture 5 star review on 19th March 2025

1596

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“got exactly what I paid for, and exactly like the pictures. no instructions with the stools, but easy enough to work out”

Helpful Report

Posted 2 months ago

Good Morning Anna, Thank you for your review! We're glad to hear you're happy with the stools and that they matched your expectations. We appreciate your feedback about the lack of instructions, but it's great to know you found them easy to assemble. If you ever need assistance or have more questions, feel free to get in touch! Kind regards Sam

Posted 2 months ago

“Good product and great value for money compared to other sites. Communication from Lakeland Customer Services was first class. I am very pleased.”

Helpful Report

Posted 2 months ago

Good Morning Colin, Thank you so much for your kind words! We're thrilled to hear you're happy with both the product and the customer service experience. We strive to offer great value and excellent support, so it's fantastic to know we hit the mark for you. If you ever need anything else, don’t hesitate to reach out! Kind regards Sam

Posted 2 months ago

“Good product for the money and super service from Lakeland. Thank you!!”

Helpful Report

Posted 3 months ago

Good Morning Laurence, Thank you for your kind words! We’re so pleased to hear you’re happy with the product and the service you received from us. Your satisfaction means a lot to us, and we’re grateful for your support. If there’s anything else we can help with in the future, don’t hesitate to reach out. Kind regards, Sam Lakeland Furniture Team

Posted 3 months ago

“Very pleased with the service from Lakeland. I received a quality product at a discounted price. The item was well packaged and delivery was speedy. A very good shopping experience.”

Helpful Report

Posted 3 months ago

Good Morning Kobe, Thank you for your wonderful feedback! We’re delighted to hear that you were pleased with our service, enjoyed the quality product at a discounted price, and found the delivery speedy and well-packaged. Providing a great shopping experience is our top priority, and it’s fantastic to know we hit the mark for you. We look forward to serving you again in the future! Kind regards Sam Lakeland Furniture Team

Posted 3 months ago

“Quick and efficient. Good quality product. Easy assembly.”

Helpful Report

Posted 3 months ago

Good Morning Maddie, Thank you for your fantastic feedback! We’re thrilled to hear you were happy with the quick and efficient service, the quality of the product, and the easy assembly. It’s always our goal to make things as seamless as possible for our customers, and it’s great to know we hit the mark. We hope to see you again soon! Kind regards Sam Lakeland Furniture Team

Posted 3 months ago

“Good service, quick delivery and pleased with the product at v reasonable price. No instructions accompanied to support assembly of the stools, but I found it relatively easy to figure out what to do intuitively.”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for your valuable feedback! We're pleased to hear that you were happy with our service, fast delivery, and the product at a great price. We appreciate you mentioning the missing assembly instructions, and we're glad you were able to put the stools together intuitively. If you'd like the instructions to be sent to you, please feel free to contact our support team at support@lakeland-furniture.co.uk. We will certainly consider this for future improvements. Thank you for choosing us, and we look forward to serving you again soon! Kind regards, Sam

Posted 3 months ago

“The bar stools were excellent quality and they are very comfy. Customer service that I received was excellent.”

Helpful Report

Posted 3 months ago

Good Morning Julie, Thank you for your kind words! We're delighted to hear you’re happy with the quality and comfort of the bar stools. It’s also great to know our customer service made a positive impression. We truly appreciate your support and look forward to assisting you again in the future! Kind Regards Sam The Lakeland Furniture Team

Posted 3 months ago

“Love this chair. Exactly what I wanted”

Helpful Report

Posted 3 months ago

Good Afternoon Laura, Thank you so much for your wonderful review! We're thrilled to hear that you love your new chair and that it’s exactly what you were looking for. We also want to thank you for sharing the fantastic image of your chair in its new home—it looks amazing! As a token of our appreciation, we’ll be forwarding you a £10 gift voucher to use on your next order. Thank you for choosing us, and we look forward to serving you again! Kind regards Sam

Posted 3 months ago

“Great purchase experience, bar stools delivered very swiftly. Great quality padded seats and covering. However the chrome is not a great quality with a hazy shine, typical for Chinese goods.”

Helpful Report

Posted 3 months ago

Good Afternoon James, Thank you for your feedback! We're delighted to hear you had a great purchase experience and are pleased with the quality of the padded seats and covering on your bar stools. We appreciate your comments regarding the chrome finish and will pass this feedback on to our suppliers as we continuously strive to improve our products. If there's anything else we can assist you with, feel free to get in touch. Thank you for choosing us! Kind regards Sam

Posted 3 months ago

“Excellent service. Very good price, and very quick delivery and very pleased with what we bought. We would definitely use them again”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for your fantastic review! We're thrilled to hear that you were happy with our service, pricing, and speedy delivery. Knowing you're pleased with your purchase truly makes our day. We look forward to serving you again in the future—thanks for choosing us! Best regards, Sam

Posted 3 months ago

“Fantastic customer service will keep me coming back. The chair I bought came with the wrong base, so I filled in the online form and got a reply within 11 minutes (!!) saying they'd ship the correct ones straight away. Thank you!”

Helpful Report

Posted 3 months ago

Good Morning Ian, Thank you so much for your wonderful review! We're sorry for the mix-up with the chair base, but we're delighted to hear that our team was able to resolve it quickly for you. Your kind words about our customer service mean the world to us, and we’re thrilled to know it will keep you coming back. We look forward to serving you again in the future! Best regards, Sam The Lakeland Furniture Team

Posted 3 months ago

“Chair delivery & assembly all good. Disappointed with colour but all sorted by excellent customer support team thankyou”

Helpful Report

Posted 3 months ago

Good Morning, Thank you for your feedback! We're glad to hear the delivery and assembly went smoothly and that our customer support team was able to resolve the issue with the colour to your satisfaction. Your understanding and kind words mean a lot to us, and we truly appreciate your support. If you need anything else, don’t hesitate to reach out! Best regards, Sam Lakeland Furniture Team

Posted 3 months ago

“I had an issue with my purchase, didn't get a reply to my email. Contacted them on their WhatsApp number and the sorted it ASAP. Excellent customer service.”

Helpful Report

Posted 3 months ago

Good Morning David, Thank you for your feedback! We’re sorry to hear there was an issue with your purchase and that your email wasn’t responded to promptly, but we’re so glad our team was able to resolve it quickly via WhatsApp. Your kind words about our customer service mean a lot to us, and we’re here to help anytime you need. Thanks for giving us the chance to make things right! Best regards, Sam The Lakeland Furniture Team

Posted 3 months ago

“A query regarding a delivery issue with one of the two parcels, was answered promptly and was resolved quickly. Excellent service.”

Helpful Report

Posted 4 months ago

Good Morning William, Thank you for your kind words! We’re so glad to hear that our team was able to resolve your delivery issue promptly and to your satisfaction. Providing excellent service is always our goal, and it’s wonderful to know we met your expectations. If you ever need assistance again, please don’t hesitate to reach out! Kind regards, Sam Lakeland Furniture Team

Posted 4 months ago

“Excellent company to deal with with excellent customer service”

Helpful Report

Posted 4 months ago

Good Morning Caroline, Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with us and found our customer service excellent. Your feedback is greatly appreciated and motivates our team to continue delivering the best service possible. Thank you again for the review, and we look forward to assisting you again in the future! Kind regards, Sam Lakeland Furniture Team

Posted 4 months ago

“Excellent communication, delivery and extremely pleased with product”

Helpful Report

Posted 4 months ago

Good Morning Susan, Thank you for taking the time to leave feedback and a 5*rating after receiving your order. I am pleased you received excellent communication, delivery and you are extremely pleased with the product. If you do have any problems then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam Lakeland Furniture Team

Posted 4 months ago

“Simple website delivered goods next day service also quality was five star.”

Helpful Report

Posted 4 months ago

Good Morning Gerry, Thank you for sharing your 5-star rating and fantastic feedback on your recent order! I’m delighted to hear that you found our website easy to use, appreciated the next-day delivery, and were impressed with the quality of our products. Should you have any questions or need assistance in the future, please don’t hesitate to reach out to us at support@lakeland-furniture.co.uk. Our team will be more than happy to help. Kind regards, Sam Lakeland Furniture Team

Posted 4 months ago

“Great quality, perfect communication, Absolutely recommended 👌👌👌👌”

Helpful Report

Posted 4 months ago

Good Morning Ewa, Thank you for leaving a wonderful 5-star review and sharing those lovely images with us—they look absolutely perfect in your home! I’m so glad to hear you’re happy with the great quality and the seamless communication you received. Enjoy your beautiful new bar stools! Kind regards Sam Lakeland Furniture Team

Posted 4 months ago

“Perfect fit”

Helpful Report

Posted 4 months ago

Hi Keith, Thank you for taking the time to leave a 5* review after receiving your order. I am pleased you have found the product to be a perfect fit. If you require anything further then please do not hesitate to contact the team at support@lakeland-furniture.co.uk where the team will be happy to help. Kind regards Sam

Posted 4 months ago

“I had a good experience shopping with Lakeland Furniture. One of our Bar Stools was broken, we looked online for replacement stool but could not find one the same. Discovered that Lakeland sell Bar Stool parts. I ordered replacement parts, they arrived promptly and all I had to do was assemble the parts and fit my existing chair to the new base.”

Helpful Report

Posted 4 months ago

Good Morning Colin, Thank you so much for sharing your experience! We're thrilled to hear that you found the replacement parts you needed and that they arrived promptly. Our goal is to make it as easy as possible for our customers to repair and extend the life of their furniture, so it’s great to know the assembly process worked well for you. If you need any further assistance in the future, don’t hesitate to reach out. We’re always happy to help! Kind regards Sam

Posted 4 months ago

Lakeland Furniture is rated 4.6 based on 2,885 reviews