Lafantine.com Reviews

Name: Lafantine.com
Address: 37 Squires Walk, Kempsey, Droitwich Spa
Rating: 4.88

4.9 Rating 964 Reviews

99 %

of reviewers recommend Lafantine.com

4.9

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lafantine.com:

Lafantine.com is one of Europe's leading distributors of top skin care and hair care brands at low prices

Visit Website

Phone:

03334 568 568

Email:

enquiries@lafantine.com

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Lafantine.com 4 star review on 20th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products and tbe price is reasonable. Like the way it is packaged and that samples are always given!”

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“Always quick delivery, good prices & nice samples!”

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“Perfect”

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“Products were as described, and the moisturiser came with a couple of free small size extras so can't complain, but a little disappointed in the samples - there was no option to choose on purchase so sent an email requesting specific samples to try (as other suppliers have allowed me to choose the samples) I wanted to try the green redness cover, but none of the samples were ones I would really choose to have requested which was a shame”

Helpful Report

Hi Jeannette, thanks for your feedback. I'm sorry you didn't find our order comments section during the checkout process. This is where you can enter the samples you would like and we then do our best to send you what we can. We do try and meet requests / match skin type but there is no guarantee of this happening. Dermalogica's approach is for customers to also sometimes try or share with others samples that may not always seem first choice. Best wishes

“I purchased dynamic skin recovery and the offer was double samples. After I placed the order I received an email to say one of the samples they were out of stock and immediately offered an alternative. Response to my order was super quick and so was delivery. Definitely recommend!”

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“Very quick in shipping and clean packaging materials. I always order at lafantine and have not been disappointed so far, will keep on ordering. Note for the company: it would be nice though to be able to lower your minimum amount for receiving free shipping. £250 is pretty high and means less frequent orders, at least from our point of view. When I run out of a product I save it up until I am all out in order to be able to reach a higher order amount. Yet I can never reach it and it makes ordering expensive. Or compensation in some other way. But besides that very happy customer!”

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“very impressed by the prices and efficient and speedy service. Thanks.”

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“Very fast delivery reliable service.”

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“Received my products very quickly, thanks.”

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“All in all good service and great prices. Only bad point is they should consider letting you choose your samples. Perfect opportunity to try something new you are contemplating buying before buying full size”

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Hi Raji, thank you for your kind feedback. You are indeed able to order any sample type you want to try. You just enter which ones you want in the comments section during the checkout process. It may not be obvious at first, we will look at highlighting this more. Best wishes, Francisco

“Order was processed quickly and received promptly. Will definitely be using company again.”

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“Dermalogica is the best. I live in Iceland and also in Spain and I buy Dermalogica online. I have been using Dermalogica for many years and I loved it :-)”

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“Excellent service as ever, thank you”

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“Very speedy service, extremely pleased will shop with Lafantine again.”

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“Always efficient and speedy service, and best prices, always use this company and often recommend to friends.”

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“I would like to thank you Holly-Anne for your really caring assistance when I order on the phone. I know not many order by phone, so I just want to thank you for being willing to help in that way. I thank you too, for all the samples that you add into my order. They are always appreciated. So, all in all I am always very grateful and happy with your assistance. Many thanks and will be in touch again. Cheryl Hett”

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“Reliable service and good products, definitely trust this company for good value skin care at discount prices! Would/ and have recommend to anyone.”

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“Quick delivery”

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“Very happy with prices, delivery and the excellent samples. Had a look online and you can even choose your samples. Ordered Dermalogical Clear Start for my teenage son, foaming face wash has made a huge different has taken the red angryness away from his break outs. Now he is just starting to try other product's in the range.”

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“Excellent service, delivered within 48 hrs, great value for genuine Dermalogica products. The birds particularly liked packaging, popcorn, Thanks”

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Lafantine.com is rated 4.9 based on 964 reviews