Lafantine.com Reviews

Name: Lafantine.com
Address: 37 Squires Walk, Kempsey, Droitwich Spa
Rating: 4.88

4.9 Rating 964 Reviews

99 %

of reviewers recommend Lafantine.com

4.9

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lafantine.com:

Lafantine.com is one of Europe's leading distributors of top skin care and hair care brands at low prices

Visit Website

Phone:

03334 568 568

Email:

enquiries@lafantine.com

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Lafantine.com 4 star review on 20th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Now received my items. Helpful customer service. Will happily purchase from here again. Thank you.”

Helpful Report

I'm really sorry your order has been delayed in the post. We shipped your order less than 24 hours after we received it over the Black Friday weekend. We use Royal Mail 48 which normally takes about 5 working days, and at this time of year won't be any sooner. We are on working day 6 today and hoping you will receive your parcel any time soon. Royal Mail does not offer constant tracking for Economy mail, only confirmation of when the order has been received by them and when it has been delivered. We will monitor your order.

“I ordered Dermalogica special cleansing gel -an old favourite. It was a good price and arrived quickly. I appreciated the free samples supplied with it. Excellent service”

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“Came quickly and packed well”

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“Best value Dermalogica products , I always buy them from Lafantaine , quick and very reliable”

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“I ordered the large ultra calming cleanser. On receipt of the product I noticed the seal was already broken and then realised it was special cleansing gel! Very poor, disappointing service. As a loyal dermalogica customer I won’t be returning to your online store.”

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Good morning Brenda, please accept our apologies for this error, we will contact you directly to resolve.

“Loved the packaging and free samples! Great price and product all round - thank you”

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“Brilliant fast delivery and product securely packed so didn’t arrive all bashed. I have brought the cream for someone else so can’t comment on the product but will use Lafantine.com again”

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“Product service every thing was good”

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“Great pice quick delivery and loved the packaging this of sustainability and the cute cat card”

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“Always buy from Lafantine, competitive pricing. However on a recent occasion the delivery was slow and the link to the royal mail website was not showing the tracking of my delivery. The person answering the call at Lafantine was generally unhelpful and dismissive.”

Helpful Report

Thank you for your feedback. Our choice or Royal Mail 48 as our main carrier has mostly benefits for our clients but also, occasionally, some disadvantages. It is possible to track all our parcels with Royal Mail, however, they only publish timings of despatch and delivery. The journey in between is not updated and can sometimes prove a little frustrating if Royal Mail is not delivering as fast as normal. With the combination of the pandemic impact, Black Friday/Christmas season some deliveries are unfortunately taking longer than usual and Lafantine employees do not have additional Royal Mail transit information available.

“Very good price and easy ordering, Postal delivery arrived safely.”

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“Always have all the dermalogica products that I need on stock and at the most competitive price online. Shipping is quick and easy. Always come back to re-order!”

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“Great user experience and the product is incredible. (Dermalogica overnight clearing gel). The packaging delivery was sustainable and I also received 3 free samples. Very satisfied.”

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“Good prices and excellent service! And the ‘freebies’ were actually things I would use.”

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“Very easy to order items and use website. Great selection of products at a great price. Super fast delivery 😃”

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“Great prices, quick delivery. Thanks”

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“Excellent service and quick delivery.”

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“Ive ordered a few times now from Lafantine.com and have found them very competitively priced, package arrives very prompt. Very satisfied indeed.”

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“Excellent range of products and very competitive prices. Purchases always arrive promptly, well packaged and you are kept up to date with progress. Have used before and will use again.”

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“Great service, prompt delivery. All products arrived well packaged. Excellent updates on order throughout process”

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Thank You !

Lafantine.com is rated 4.9 based on 964 reviews