Lafantine.com Reviews

Name: Lafantine.com
Address: 37 Squires Walk, Kempsey, Droitwich Spa
Rating: 4.88

4.9 Rating 964 Reviews

99 %

of reviewers recommend Lafantine.com

4.9

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Lafantine.com:

Lafantine.com is one of Europe's leading distributors of top skin care and hair care brands at low prices

Visit Website

Phone:

03334 568 568

Email:

enquiries@lafantine.com

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Anonymous

Anonymous // 01/01/2019

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“I was very impressed by the service, delivery and packaging for my order. A personal email from one of the team thanking me for my order was a very nice additional touch. Thank you!”

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“Easy to order, quickly despatched and delivered in brilliant packaging - great idea. Never ordered before but will certainly consider in the future”

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“Efficient, friendly, professionally packaged, excellent service.”

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“Excellent service!! The product was great, arrived very quickly, and the samples were a lovely surprise. Thank you”

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“Excellent customer service, arrived quickly and had a few samples relative to what I had ordered. Competitive price too, will definitely be using them again. Thumbs up!”

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“I have ordered Dermalogica products from Lafantine.com a number of times now due to their easy to navigate website, prompt and efficient delivery but especially for their competitive prices every time.”

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“I love dermalogica. I have rosacea and localised eczema and my skin can be very fussy. Lafantine is always my provider of choice for both price and service. They always offer the best price and their service and delivery have not let me down in the year since I first discovered them on line.”

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“Good attention to customer service, including personal contact. Competitive pricing and generous samples with purchase. Makes me want to repeat purchase.”

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“Received my product promptly and it even arrived with some samples! Thank you”

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“Excellent service. I will be ordering from you again. A very smooth and quick transaction and delivery. Thank you”

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“First time using Lafantine.com and it wont be the last. Very good prices and very quick delivery. Very pleased with the service.”

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“Good delivery, sensible packaging, good prices.”

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“Arrrived on time, fantastic. Disappointed that spent £76+ and only two sachet samples. Neither of which my partner uses, also sad to see FREE postage and packing is only £75+, when it was half of that, 5 weeks ago, WHY??????”

Helpful Report

Good evening, Thanks for your feedback. Sorry you were disappointed with our service. I checked our logs and confirm we delivered everything correctly. Samples are randomly selected unless you make a specific request at the time of ordering (guidelines on how to do that in the 'Free Samples' section on our website. Dermalogica wants us to give you samples you wouldn't necessarily consider trying. The whole point is to encourage experimentation or to share samples with other family/friends. Can I also reassure you that you were not charged for shipping? Our free shipping in the UK kicks in at £45 and you were well over that minimum. This has not changed for approximately one year. I hope this information goes a little way to reassure, and I hope to see you back at Lafantine in the near future. Best wishes Fran Director

“Amazing customer service in Lockdown! My order was with me within 48hours. Together with gift of samples very kind. I will be back!”

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“Superb value , superb service what more can one ask 😊”

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“very good product, very good price compare to high street retail, come with some samples and loved them, will buy again.”

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“I searched until I found the cheapest discounted products, you definitely was the best & thank you for my free samples.. will be ordering from you again!”

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“I ordered two products during the lockdown period in April 20. I received a good service with excellent comminication. The order was not as quick as expected but it arrived in good condition with suitable free sample gifts. Thank you. I would recommend the service to a friend.”

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“With the ‘lockdown’ we were having difficulty obtaining some skin products that my wife normally purchases (with great difficulty) locally. A quick search of the internet saw us arrive on the Lafantine website and we were able to obtain the items required. The site was easy to navigate and within a matter of moments our purchase were secured We thought there would be a wait for the arrival, but shortly after placing our order a personal message was received thanking us for our custom and then the next day a confirmation that the items had been despatched The package arrived, beautifully packaged with the added bonus of some free samples – Thank You Great Service beginning to end, a very happy customer who will in future be purchasing from Lafantine Thank You”

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“Excellent service and good prices on my favourite skincare products.”

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Lafantine.com is rated 4.9 based on 964 reviews