Lady Bailey Caravans Reviews

Name: Lady Bailey Caravans
Address: Lady Bailey ParkWinterborne Whitechurch, Blandford
Rating: 4.79

4.8 Rating 594 Reviews

97 %

of reviewers recommend Lady Bailey Caravans

Company Reviews

Metrics

4.8

Based on 594 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Lady Bailey Caravans 5 star review on 14th August 2024

Phil Tobin

Lady Bailey Caravans 5 star review on 27th June 2024

Jan Armstrong

Lady Bailey Caravans 5 star review on 6th April 2024

John Davis

Lady Bailey Caravans 5 star review on 17th January 2024

Lynne And Stuart Mcgeorge

Lady Bailey Caravans 5 star review on 3rd January 2024

Stuart Slade

Lady Bailey Caravans 5 star review on 3rd October 2023

Lynda O'malley

Anonymous

Anonymous // 01/01/2019

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“Warm and friendly service!”

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“After being out of caravanning for 10 year I have just purchased a Bailey Unicorn Cadis from Lady Bailey. Great service and help from all the staff. A very good price given on the new caravan. Handover of the caravan was very good, all items demonstrated and all question answer. I could not have asked for a better experience.”

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“We were served by Simon who was a very pleasant non pushy salesman who helped and advised us with any questions or queries that we had. Very straight forward sale and hand over. When we asked for an extra to be added this was done with no quibbles. When we went in for the handover of the van Alan(the delivery man) was very helpful and made the handover very easy to understand. Many thanks for a smooth and pleasant transaction.”

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“Handover and tuition by Alan was top notch thank you”

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“must have been our 8th or 10th caravan we have bought from lady bailey, from when the kids were little to us being 'little old dears', we have always had excellent service and intend to continue to recommended them to 'would be, caravan purchasers'. John and Heather Brennan”

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Dear John and Heather, thank you ever so much for your kind feedback. It is always a pleasure to see you, hope you are enjoying the new caravan. Kind Regards

“very helpful staff a very smooth transaction from start to finish”

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Thank you for your kind feedback. Kind Regards

“we could not have had a better experience in the purchase and handover of a new caravan. it was a pleasure to deal with all the staff that we met.”

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Thank you for your kind comments, we all hope you enjoy the new caravan :-) Warmest Regards

“We collected my Bailey Unicorn Madrid from Lady Bailey on the 17th July this year which was 4 weeks later than scheduled so not the greatest of starts, but Les your salesman was very good and kept in touch letting me know what was happening. We found no major issues with the caravan everything seemed to work perfectly. Then we came to fit the carpets and discovered they were the wrong set, they we completely the wrong shape, we immediately tel Lady Bailey and spoke with Les who said there was nothing he could do so late on a Saturday and as were were driving back to Leeds the following day he asked us to call Ladybailey on the Monday when their after sales team would arrange for a new set to sent to us via a courier who would at the same time collect the erroneous set. We left Dorset on the following day. Since the 18th July I have had various conversations with Dawn in your after sales department and Gerry who said he was a sales manager informing me that the warranty has been instigated but that the carpets were out of stock and that we would have to wait 4 weeks. Then I was advised by Gerry that the carpets would be delivered to Dickinsons in Bradford who are our nearest main Bailey dealership on the 4th August. We needed a few new items for the van so called in at Dickinson's on the 26th and whilst paying for our items asked about our carpets and wether we should bring in the wrong set so it could be collected and returned by the same courier, Dickinson's advised they had no knowledge of our carpets or of a conversation with Gerry. I tel Gerry again on the 27th who said he would look into it, he phoned me back to say it had all been a misunderstanding and that the correct carpets would be delivered as scheduled on the 4th. I tel Dickinson's this morning to ask if I could collected my carpets to be told they know nothing about them and that they were not expecting them. I again called Gerry who advised that he had not promised delivery for the 4th that it was only the earliest date that they could have been delivered. When I pushed for a definite date I was advised that Bailey's was now on annual shut down for 2 weeks so he was unable to give me a date. I naturally got both angry and upset, I paid Ladybailey the full asking price in cash when requested and it now seems that having got your money you are unwilling to resolve what I consider to be Ladybailey's error in not having checked that something as necessary as the carpets were present and correct before releasing the van. It is I who am having to chase Ladybailey for information and unfortunately to date I feel I have been fobbed off with half truths to shut me up and get me off the phone. We went away in our van last weekend and to be truthful it was uncomfortable, I developed cramp in my lower legs and feet each evening. All I want are the correct set of carpets for my van (Bailey Unicorn Madrid 2015) Please stop prevaricating and confirm a definite date when these will be delivered. I am due to go away again on the 27th August for the bank holiday and it would be absolutely brilliant if the correct set of carpets were installed in my caravan by then. Regards Judith Palmer”

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“Friendly and helpfull staff , could have done with more practical instruction before we left for site although once on site we learnt over w/end about caravan and the practical aspects,as we had not been carvaning before .”

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Thank you for your kind feedback, if you require any assistance in the future don't hesitate to give us a call. Best Regards

“Good service, but bit slow informing us of delays in delivery , left wondering whats happening”

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Dear Mr and Mrs Davis, thank you for your kind feedback. This is an area that we are currently looking to improve. During the busiest couple of months of the year it is quite common for the exact build dates at the factory to change and often any updates would be superseded quite quickly which could lead to un-necessary confusion. However, we realise that it can be quite unnerving not to hear anything for a while and your feedback has been noted in aiding our resolution in this process. Thank you again for taking the time to provide valuable feedback and we all hope you are enjoying your new caravan :-) Warmest Regards

“The handover was really awful. The salesman omitted key information and other staff refused to help with items: the control unit: that he didn't know about. There was also a fault with the van. However my letter to the MD was very promptly dealt with and the faulty item was replaced quickly.”

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Dear Mr & Mrs Sawyer, sorry to hear that the handover was not as you hoped and rightly expected and thank you for bringing this to our attention - using this knowledge can help us improve the process for the future to avoid a similar occurrence. I am glad to hear that the issue was dealt with promptly by Chris at the time and hope that you are enjoying the new caravan. Kind Regards

“Fantastic service, nothing is too much trouble. First rate guarantee on caravan. We wouldnt buy a caravan anywhere else, and have been buying from them for years. Really good prices too.”

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Thank you for your kind feedback, it is very much appreciated. Best Regards to you

“Everyone at Lady Bailey is thoroughly professional and helpful at all times. Les Cutler is a gentleman. Dawn, Jerry and Corien in the office are absolutely brilliant at sorting problems. Staff in the workshops second to none. Having bought a new caravan from Lady Bailey we have no doubts about recommending them to others. We travelled down from Cheshire to buy our van and it was worth the journey, we are so delighted with the company we intend to return every year for annual service. Jayne and Tony P.”

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Hi, Mr and Mrs Peet - thank you so much for your kind feedback, I will pass it on to all the staff members involved :-) Hope you enjoy your caravan and we look forward to seeing you for your servicing. If you have any queries in the meantime, just give us a shout. Kind Regards

“Good value, competitive on price and trade-in. Gave me trade-in price over the phone and on the day there was no quibble, they kept their word. Very efficient and pleasant people to deal with. Les and Michelle looked after us very well.”

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Thank you for your kind feedback, Les (and Michelle) will be very pleased :-) Kindest Regards

“Visited LBC at the beginning of July whilst on holiday in Weymouth. Salesman Les Cutler was very helpful, and offered us a generous trade in on our existing Bailey caravan, against a need model that we saw. This, combined with a little further negotiation sealed the deal, and the following day we paid a deposit. Our own van was checked over a few days later, and we arranged a day to exchange in mid July. We are now happy owners of a newer and much upgraded Bailey Caravan. Dealing with LBC was a pleasure. the whole team were professional and courteous at all times. The icing on the cake was a two night stay at nearby Wareham Forest caravan site, where we had a lovely weekend, courtesy of LBC. Thoroughly recommend this company, would definitely buy from them again.”

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Thank you for your kind comments Mr Price, it was a pleasure to deal with you. Hope you enjoy the caravan! :-)

“Very pleased with the service given by Lady Bailey. After service great too. Would happily buy from them again.”

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Thank you for your kind comments.

“We found all the staff at lady bailey very helpful when we collected our new pegasus genoa in June. And we had a great time staying at Wareham forest touring park for the weekend which was very kind. And also a big thank you to les for all is help thanks again john and June.”

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Thank you for your kind comments, we all hope you are enjoying the Genoa :-) Kind Regards

“The level of attention to detail and customer service is exemplary. I recommend Lady Bailey highly”

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Thank you for your kind comments :-) Hope you enjoy your New Cadiz!

“very helpful staff, caravans were all very clean and tidy and we love our new caravan, would recommend you to anyone”

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Thank your for your kind feedback, glad to hear that you are enjoying the new caravan! If you need anything in the future, don't hesitate to give us a call :-) Thanks again

“Our new Bailey orion caravan is very good , towed for the first time it was easy to handle and the space inside the van for a smaller van is very good. We bought a 430/4 4 berth small van but lots of storage, just what we wanted. Les the salesman was very helpful and overall everyone at lady bailey looked after us.”

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Thank you very much for your kind feedback, we are glad to hear that you are enjoying your Orion! Hope you have a wonderful season in it. Kind Regards

Lady Bailey Caravans is rated 4.8 based on 594 reviews